check-in

LOGOMakingareservation1.Greettheguest2.Taketheguest’sinformation(typeofroom,whatdays,name,phonenumber)3.TellGuesttheprice4.Confirminformation5.MakeReservationandthankguestLOGOStepstoCheck-in1.Greetguests2.Asktheguestwhetherhe/shehasareservationwiththehotel.3.Yes---checktherecordincomputer.No---sellrooms.4.Asktheguesttoshowhis/heridentification.5.Asktheguesttofillintheregistrationform.6.Askaboutthewayofpayment.7.Formthecheck-inrecord.8.Givetheroomkeycardtotheguest9.Callthebellman10.Thanktheguest.LOGO:ArrivalDate:DepartureDate:Noofrooms:RoomType:NoofPersons:RoomRate:Bookedby:Tel:Approveby:Takenby:Date:GlennChicagoHotelTangLiao12March15March1Single1980RMBTangLiao189772255088MarchLanLanLOGO(R:receptionistG:guest)R:Hello,WelcometoGlennChicagoHotel.HowmayIhelpyou?G:Yes,Iwanttocheck-in.R:Doyouhaveareservation,sir?G:Yes,Ireservedasingleroom.R:Oksir,mayIhaveyourname?G:MynameisTangLiao.R:(Checkthecomputer)Yes,Hereitis.YoureservedasingleroomfromMarch12toMarch15,right?G:Yes.R:OkSir,mayIseeyourpassport,please?G:Hereyougo.R:Howwouldyouliketopay?G:Incash.R:OkSir.Hereisyourkeycard.Youareinroom508onthefifthfloor.G:Thankyou.R:Pleaseenjoyyourstay.LOGO:TangLiaoArrivalDate:12MarchTime:10:30amDepartureDate:15MarchIDCard:PassportNo:006986175Nationality:USAHomeAddress:NoofPersons:1GuestSignature:GlennChicagoHotelLOGOSurname___________Name____________________Nationality___________Sex_____Birthday.RoomNo.________Roomrate________PassportNo.803214DateofissueSept6,2006ValiduntilSept5,2012Permanentaddress252KingsStreet,NewYork,USAOccupationDoctorTel.555-880-321Methodofsettlementofbill(pleasecheckone:)□Cash□Creditcard□CheckDateofarrival_______________________________Dateofdeparture___________________________Guest’ssignature___________________________MONEY,JEWELSANDVALUABLESMUSTBEDEPOSITEDINTHEHOTELSAFE;OTHERWISETHEMANAGEMENTCANNOTASSUMEANYRESPONSIBILITY.REGISTRATIONFORMLOGOGreettheguestHelloSir/Ma’am.HowmayIhelpyou?Askaboutreservation1.Doyouhaveareservation,please?2.Couldyoutellmeyourname,please?Couldyouspellyourname,please?-----Yes,wehaveyourreservation.You’vereservedasingledeluxeroomwithseaview,haven’tyou?LOGOAskaboutlengthofstayHowlongwillyoubestaying,please?AskaboutidentificationMayIseeyourIDCard/passportplease,Sir/Ma’amPleaseshowyour…..AskaboutpaymentHowwouldyouliketopay,please?----Incash./Bycreditcard.LOGOAsktheguesttofillintheregistrationcard1.Couldyoupleasefillinthisregistrationcard?2.Pleasecompletethisregistrationform.Telltheguestwheretheirroomis1.Hereisyourkeycard.You’reinroom508onthefifthfloor.2.Thebellboywillshowyoutoyourroom.(groupwork):Situation1:1.YournameisBrown.2.Youhavereservedadoubleroomfromthe5th,Maytothe7th,May.3.Nowyouarecheckingin.4.Youwanttopaybycreditcard.LOGOSituation2:1.YournameisLily,comingtoGuilinforaconference.(meeting)2.YouprefertostayinGuilinSharatonHotelfromAugust8thto12th.3.Youaskforasingleroom.4.Youneedthemorningcallservice.