企业知识管理策略选择及适应性分析

20103ScienceandTechnologyManagementResearch2010No13:2009-06-10,:2009-10-12:/0(2007JXZ068):1000-7695(2010)03-0112-03企业知识管理策略选择及适应性分析徐娟(,710127):,()(),(),;,(),:;;;;;:F27017:A1,,,,,/0,,,,,:2211know-whatknow-howknow-why[1],,(tacitknowledge)(explicitknowledge)[2],know-howknow-why;,,;,,/(dialogue)0[3]:[4](l)(sociali2zation):;(2)(externaliza2tion):;(3)(combination):;(4)(internalization):(1)1,,,,,[5]212,:;,(),,,,,,,,,[6]:,,,,,,,E-mail,,(just-in-time),MIT(microworld),,,,,(workforces),,,,,,(communities-of-practice),,,,,3311,,,,,,,(EIU)IBM38,Hansen,,,,,:,,/0,,,,,,,,AndersenErnst&Young,,500,/(people-to-documents),,,/0,,500,,,8000,,,/0,,()(),,HP,,/(people-to-people)HP,,,/0(LearningCommunity),(bestpractice),,,,/0(sto2rytelling),,312:[6-9],:(1)?,;,(2)?,,,,113:(3)?,,-;,1,,,/0,,/0,,,,,,,,,,,,80%20%80%,20%,,,,,,[10],,,,,,,,,,,,,,:,,80/204:,,,,,[11],,:[1]BECKMANTJ.Thecurrentstateofknowledgemanagement,Knowl2edgemanagementHandbook[M].CRCPressLLC,1999.[2]DIENES,ZOLTAN,PERNER,eta.lATheoryofImplicitandEx2plictKnowledge[J].BehavioralandBrainSciences,1999,22(5):735-808.[3]PRAHALADCK,HAMELG.TheCoreCompetenceofthecorpora2tion[J].HavardBusinessReview,1990(8):79-91.[4]MARTINSCHULZ,JOBELA.Codificationandtacitnessasknowl2edgemanagementstrategies:Anempiricalexploration[J].JournalofHighTechnologyManagementResearch,2001,12:39-165.[5].[J].,2002(3):200-203.[6],.[J].,2005(9):82-85.[7],.[J].,2007(12):54-58.[8].[J].,2007(6):169-172.[9].[J].,2007(6):66-69.[10],.[J].,2004(4):63-65.[11].[M].:,1997:36-53.:(1980-),,,,(:)114