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1Chapter14:Executing2WhatIsInvolvedinExecutingProjects?•Projectexecutioninvolvestakingtheactionsnecessarytoensurethatactivitiesintheprojectplanarecompleted•Theproductsoftheprojectareproducedduringexecution•The1996ResNetprojectinvolvedinstallingover2,000PCsinsevendifferentoffices,creatingmoresoftware,trainingagents,andmeasuringthebenefitsofthesystem3RecallFigure2-5.LevelofProcessGroupActivityOverTimeThemosttimeandmoneyareusuallyspentonexecutingprocesses4ImportanceofGoodProjectExecution•Projectexecutionmeansgettingtheworkdone,andstakeholderswanttoseeresults•June21,1999FortunecoverstoryhighlightedwhymostCEO’sfail-poorexecution!Thesameistrueforprojectmanagers5Table14-1.ExecutingProcessesandOutputs6ProvidingProjectLeadership•Peeterwasanexperiencedprojectmanagerandeffectiveleader•HethoughtthethreemainsuccessfactorsonResNetwere–havingcleargoals–makingtheworkfun,and–stickingtoschedules7WhatWentRight?TomakeResNetfun,Peeter'steamcreatedvideotapesandthemesforimportantprojectactivities.Forexample,NWApreparedavideotapeoftheResNetbetatestagentssharingtheirresponsestothenewsystemandanothertapeofthefinalprojectrecognitiondinner.TheResNetteamalsoplannedandexecutedexcitingkickoffmeetings.TheyworkedwitheachResNetofficetodevelopandfollowathemeforeachofficeimplementation.Forexample,theTampaofficeusedaFlintstonestotheFuturethemeforResNet.MonthsbeforetheTampaofficewouldreceivetheirResNetPCs,theResNetteamputuppostersaboutthenewsystemalertingtheofficestafftogetreadyforthefuture.AtthefirstmeetingtocoordinatetheTampainstallation,peopledressedtolooklikeStarTrekcharacters—theyworesilvercollarsandputtheResNetlogoontheirshirts.Peeter,whobecameaVicePresidentatNWAin1999,stillproudlydisplayshissilverResNetlogoinhisoffice.TheMinneapolisofficeusedaBroadwayShowstheme,andtheResNetteamandsalesagentsdancedachorusline.Eachofficelookedforwardtotheirimplementationandhadfuncreatingtheirowntheme.8DevelopingtheCoreTeam•PeeterdevelopedastrongcoreteamwithAridandKathyleadingmajorpartsoftheprojects•Peeterwasahands-onmanagerandfelteverysinglepersoninvolvedinResNetwasimportant•PeeteralsokeptFaywellinformedoftheproject’sprogress•Peeterprovidednecessaryresourcestohelphispeoplesucceed9VerifyingProjectScope•Peeterfocusedonthebroadgoalsoftheproject,thenthedetails•Peeterwasnotoriousforhavinglongmeetingstoclarifyprojectscope•PeeterandFayplannedforincrementallydevelopingtheResNetinterfacebybudgetingforpeopletocontinuedevelopingenhancements.Thescopewaslimitedbywhattheycoulddo,sousersfocusedonthemostimportantenhancements10AssuringQuality•IndustrialengineersdevelopedtechniquestomeasuretheimpactofResNetandanalyzedthereservationsprocess•ThisworkhelpedjustifyspendingmoneyonResNetandindevelopingtheuserinterface•Quadrant4hadcellspositionedbasedontheworkflowofmakingreservations•Theteamalsofollowedinternalproceduresforsoftwaredevelopmentandhardwareinstallation11Figure14-1.ResNetQuadrant412DisseminatingInformation•CommunicationwasakeyfactorinResNet’ssuccess•“Fearoftheunknownisdetrimentaltoaproject,”saidKathyChristenson•TheResNetteamdisseminatedprojectinformationoftenandindifferentwaystomeetstakeholderneeds13Figure14-2.DetroitReservationsCenterProgressReportTrainingRoom2TrainingRoom1TrainingRoom3Comm.RoomNetworkProgressindicatedbyshadingImplementation:February26toNovember15,1996240of543PCsInstalledtoDateReservationAgents,6PCs/podOtheroffices14ChangeManagementTeams•TheResNetteamsetupchangemanagementteamsateachofficetokeeptheminformed•Trainingateachofficeincludedbriefone-on-onesessionswitheachagentinadditiontoformalclassroomtraining•ResNetmanagementwantedtoaddresstheuniquequestionsandconcernsofeachagent15ProcuringNecessaryResources•ResNetinvolvedprocuringmanyoff-the-shelfhardware,software,andnetworkingproducts•TheResNetarchitecturewasfairlycomplex,asshowninFigure14-3•ArvidLeewasinstrumentalinworkingwithvariousvendors,andheusedhisexpertiseandexperiencetothecompany’sadvantage16Figure14-3.ResNetDataNetworkOverviewSchematic17TrainingUserstoDevelopCode•RecallthatalackofuserinvolvementisthemainreasonwhymanyITprojectsfail•AcriticaldecisionconcerningtheResNetinterfacesoftwarewastohaveusers—salesagents—helptowritecode•Peeterinterviewedinterestedagentsandworkedwiththeiruniontobefair•6salesagentsand3ISstaffwrotethebulkoftheResNetinterfaceafterattendingatrainingcoursebyQantas18Table14-2.SampleScriptingLanguageforResNetUserInterface;****************************************************************************;*Subroutine:B_A_OFCCOMPARE_SUB;*CalledBy:AR_MTD_DISP_SUB,AR_MTD_DISP_GLD_SUB,AR_MTD_DISP_INL_SUB,AR_MTD_DISP_OTH_SUB;*Paramaters:#1=columntodisplaydata;*#2=d.i.forcitycode;*#3=d.i.fordt;*#4=d.i.fordt2;*#5=d.i.fornetrev;*#6=d.i.forcph;*#7=d.i.forctt;*#8=d.i.foracw;*#9=d.i.forocc;*#10=d.i.forsit;*Function:Buildsofficecomparisonofagentstatistics;*Date/Init:17NOV97MMR;*Updates:;*SPLITCOMMENTS01SEP98TLFRenamedapplicableobjectsforapplicationsplit;****************************************************************************setar_temp_col''display#2ns_cur_window'5'#1ns_bright_yellowns_bluedisplay#