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第一部分储蓄柜面常用英语100句第二部分常用句型第三部分常用表达第四部分一般礼仪第一部分储蓄柜面常用英语100句1.Goodmorning（Goodafternoon）早上好（下午好）！2.Please请！3.Hello您好！4.Welcome欢迎！5.WelcometodepositinICBC欢迎您到工商银行储蓄。6.WelcometousePeonyCreditCard欢迎您使用牡丹卡。7.WelcometouseATM欢迎您使用自动取款机。8.Sorry对不起。9.Pleaselineup请排好队。10.Pleasewaitamoment请稍等。11.Thankyou谢谢！12.We’llgladtoreceiveanysuggestionstohelpusimproveourservice请多提宝贵意见。13.Goodbye再见！14.Don’tmentionit(Notatall)别客气。15.Hopetoseeyouagain欢迎您再次光临。16.Demand(current)deposit活期储蓄17.Demand(current)bankbook活期存折18.Rateforcurrentdeposit活期利率19.Time(fixed)deposit定期储蓄20.InterestRateforfixeddeposit定期存款利率21.Certificatesofdeposit定期存单22.Flexiblematuritydeposit定活两便储蓄23.Transferablecertificateoflargeamounttimedeposit大额定期存单24.Withdrawalform取款凭条25.TheexchangerateforU.S.dollars美元汇率26.Terminationofadeposit存款到期27.Datedue到期日28.Automatictellermachine(ATM)自动取款机29.Thedetailedlistofinterest利息清单30.PeonyCreditCard牡丹卡31.ExchangeU.S.dollarsforRenminbi美元兑换人民币32.WhatcanIdoforyou?请问我能为您做点什么？33.MayIhelpyou?我能为您做点什么？34.Weareopenforbusinessform9:00a.mto5:00p.mwithnobreakatnoon我们的营业时间是上午9点至下午5点，中午不休息。35.WeareopenforbusinessallweekincludingSaturdayandSunday我们星期六、星期日照常营业。36.I’dliketodeposit(withdraw)我想存款（取款）。37.Whichtypeofdepositdoyouprefer,timedepositorcurrentdeposit?您存定期还是活期？38.Iprefertimedeposit(currentdeposit)我想存定期（活期）。39.Isityourfirsttimetodeposithere?Iamgoingtoopenanaccountforyou.您是第一次来这里存款吗？我给您开一个新的帐户。40.Howlongwouldyouliketodepositfor?定期几年？41.Pardon,Idonotunderstand,Couldyougivememoredetails.我不太明白，请您介绍一下。42.OK.Thetermoffixeddepositrangesformthreemonthtofiveyears,includingthreemonths,sixmonths,oneyear,twoyears,threeyearsandfiveyears.Thelongerthetermthehighertheinterestrate.定期储蓄分六个档次，存期有3个月、6个月、1年、2年、3年、5年，存期越长利率越高。43.Partdon.请您再说一遍。44.Couldyoufillinthisslipininkplease.请您填写这张凭条，用钢笔填写。45.Youhavemadeamistakehere,Pleasefillitinagain这儿填错了，请再填一张。46.Openinganaccountisfreeofcharge,butyouhavetodeposit10yuanasyourinitialdeposit.开户不需要手续费，但您得先存10元作起存额。47.ThecurrentdepositcanbewithdrownatanyICBCsavingsofficeinthiscity，It’sconvenientforyou我行办理的活期存款同城同兑，方便灵活，欢迎存储。48.Wealsohaveflexiblematuritydeposit.Theinterestrateissixtypercentoftheinterestrateforthetimedeposit我行还开办定活两便储蓄，利率按定期同档利率的6折计息。49.Excuseme,howmuchdoyouwanttowithdraw?请问您取多少钱？50.PleaseuseArabicfigures请用阿拉伯数字填写。51.Pleasefillinyouraddresshere请您在此处填写地址。52.Pleaseenteryourcodenumber.请输入您的密码。53.Thereissomethingwrong,Pleaseenteryourcodenumberagain.您的密码有误，请再输入一次。54.You’vemadeamistakeincounting.Doitagainplease您的款项有误，请再点一遍。55.Pleasewaitaminute.Iwillcalculateitagain请稍候，我再计算一遍。56.Pleasekeepthechip请拿好铜牌57.Hereareyourmoneyanddepositbook.这是您的存折，请收好。58.Pleasehandbackyourchip请交回铜牌。59.Pleasecountthecash(yourmoney)请点一下现金。60.Hereisyourbook(certificate).请收好您的存折。61.Pleasewaitamoment,Iwilldoitforyouassoonaspossible请稍候，我尽快办理。62.Thecomputerisn’tworkingnow.Pleasegotoanothersavingsofficeorcomeagaintomorrow对不起，机器坏了，请到别的储蓄所办理或明天再来。63.Pleasewaitamoment,wearecheckingit请稍候，机器线路出了故障，正在排除。64.Sorry,sincethereisnopower,wecanonlyserveyoumanually.对不起，现在停电，我可以用手工为您办理。65.Sorryforkeepingyouwaiting很抱歉，让您久等了。66.I’msorryyouhadtocomeseveraltimes.很抱歉，让您跑了好几躺。67.Everythingisinorder.一切都办妥了。68.Ihavelostmybankbook,whatshouldIdo?我的存折（单）丢失了，怎么办？69.Youcanreportthelossofthebankbook.您可以办理挂失。70.Doyouremembertheaccountnameandnumber,maturity,amountandcodenumber.请您提供有关情况，如户名、帐号、存期、金额、密码等。71.PleaseshowyourI.Dcard请出示您的身份证件。72.MynameisJennyLee,butIdon’trememberanything.我的名字叫珍妮.李，别的都不记得了。73.Pleasetrytorememberthedetails.别着急再仔细想想。74.It’sforthesafetyofyourdeposit这样做主要是为了您的存款安全。75.Wouldyoupleaseleaveyourtelephonenumber.请留下您的电话号码。76.Pleasebringthisapplicationformtocollectnewbankbookormoneyin7days.七天后请您持挂失申请书来补领存折（存单）也可以提取现金。77.Icanreissueanewbankbookforyou,butwemustdeducttenyuanhandlingcharges.我再为您补办一个新存折，您需要交10元手续费。78.IamgoingtoapplyforaPeonyCreditCard我想办一张牡丹卡。79.YoucanapplyforitintheICBCPeonyCreditCardDepartment.TheaddressiszhongzhouzhongroadNO.230请到工商银行信用卡营业部办理，地址是中州中路230号。80.Pleasewaitamoment.Theamountyouarewithdrawingexceedsonethousandyuan,soIhavetoaskauthorizationformthecreditcardissuingcenter用牡丹卡提款，金额超过1000元需要电话授权，请您稍候。81.Sorry,youhavetoexchangeyourmoneyattheforeignexchangecounter对不起，兑换外币请带外币兑换台。82.PleasegotocounterNO.2.It’soverthere.请到2号柜台办理，在那边。83.Howmuchdoyouwanttochange?您需要换多少钱？84.Pleasefillouttheexchangeform请填写兑换单。85.Pleasesignyournameontheexchangeform请在兑换单上签名。86.Whatcurrencydoyouhave?您手持什么币种？87.Wedon’tchangeGermanmarkshereatpresent.我所不兑换马克。88.WecanchangeonlythreecurrenciesU.S.dollars,JapaneseYenandH.K.dollars.我所只能兑换美元、日元、港币。89.Whatistheexchangeratetoday?今天的外汇牌价是多少？90.Theexchangerateis832RMBfor100U.S.dollars.今天的美元汇率是100美元兑832元人民币。91.I’msorryIhavenosmallchange.对不起，现在没有零钱。92.YoucanconverttheunusedRMBbackintoforeigncurrency.您可以把没有用完的人民币兑换成外币。93.You’llreceivethemoneyinamoment.请等一会，您就能拿到钱。94.Sorry,wedon’thandledraftsandtelegraphictransfers.对不起，我所不办理汇兑业务。95.Sorry,wehandlesavingsdepositbusinessonly.对不起，我所只办理储蓄业务。96.PleasegototheinternationalDepartmentofICBCBeijingBranch.请到工商银行北京分行国际业务部办理此项业务。97.Sorry,thesetwoonehundreddollarbillsarecounterfeit对不起，这两张百元美钞是伪造的。98.Accordingtoo