第六讲：项目管理

Topic6:ProjectManagement第六讲：项目管理MoreThanJustMSproject不只是微软项目PaulGandelSyracuseUniversitySingaporeManagementUniversityGoals目标2ProvideanoverviewofProjectManagementBecomefamiliarwithkeyprojectdeliverablesPracticedevelopingaprojectschedulePracticedevelopingariskanalysisandplan概述项目管理熟悉主要的项目交付物练习制订项目进度表练习制订风险分析及计划ReferenceMaterial参考资料ProjectManagementInstituteBackgroundonorganizationPMBOKExcellentresourceProjectManagementBodyofKnowledge3专案管理学会组织背景PMBOK优质资源项目管理知识体系指南ProjectDefinition项目的定义DefinedbeginningandendOnetimeeffortProducesanidentifiable,measurable,uniqueproduct,service,resultProjectteamworkstogetherforlengthofproject4设定起始及终结一次性的工作产出一项可识别、可量度、独一无二的产品、服务或结果项目进行阶段，全组并坚作战。ProjectTriggers项目触发因素Marketdrivenneeds市场需要Organizationalneeds组织需要Customerneeds顾客需要Technologicaladvances科技进展Legalrequirements法律要求5BenefitsofProjectManagement项目管理的好处Improvesabilitytodeliverprojecton-time,on-budgetProvidesamethodologytofollowEnsurescommonunderstandingofprojectneeds&deliverablesImprovesproductivityEnsurescommunicationofprojectandproductneedsImprovesqualityManagesrisk6提升准时而不失预算地交付项目结果的能力提供一个可遵循的方法确保对项目的需求及交付物有所共识提高生产力确保对项目及产品的需要有足够的沟通提升质量管理风险ProjectManagement101项目管理101It’sAllAboutChunks!一切皆为庞大工程BigChunks大块头LittleChunks小块头7Therehasneverbeenataskthatcouldnotbedoneaslongasitcouldbebrokendownintosmallenoughpieces!只要能化整为零、化繁为简，工作便无难事了！ProjectManagement101EightKeyQuestions1.Whyisthischunknecessary?2.Whatmeasurableperformancedowewantfromthischunk?3.Whatskillsandattitudeswillthepersondoingthischunkneed?4.Whoisgoingtodothischunk?5.Whattasksneedtobedonetocompletethischunk?6.Whereisthischunkgoingtobedone?7.Howlongwillittaketodothischunkandwhendoesitneedtobefinished?8.Howmuchisthischunkgoingtocost?81.为何必须进行此项目？2.欲从这项目中取得何种可量度的成绩？3.参与该项目的人员需具备何种技能和态度？4.谁将参与该项目？5.要完成此项目有何工作必需要做？6.此项目在哪里进行？7.完成项目需多久？何时必需完成？8.项目成本多少？WhoWorksonaProject?谁做项目的工作？9ProjectManagerResponsibilities项目经理的责任UltimateresponsibilityforprojectresultsIdentifyandmanagestakeholderexpectationsSelectandmotivateteammembersManageprojectscopeManagethescheduleandworkeffortsReportprojectprogressAnticipateandmanagerisksManagecostsFollowstandardprojectmanagementmethodology10为项目结果负最后责任确定及管理相关利益者的期望挑选及激发组员管理项目范围管理进度报告项目进展预测及管理风险管理成本遵循标准项目管理的方法OtherPeopleInvolved(Stakeholders)其他相关人员(相关利益者)SponsorresponsibilitiesCustomer,end-userresponsibilitiesExternalcustomerresponsibilitiesProjectTeamresponsibilities11赞助人的责任顾客，最终享用者的责任外部顾客的责任项目小组的责任ManagingwithinConstraints在限制下作管理12Quality质量Cost成本Einsteindiscoversthattimeisactuallymoney爱因斯坦发时间实际上就是金钱Scope范围Time時間ProjectManagementKnowledgeAreas项目管理知识范围Quality质量Scope范围Communications沟通Time时间Cost成本Risk风险HumanResources人力资源Procurement采购13KeyProjectDeliverables主要项目交付物1.ProjectCharter项目章程2.ScopeStatement范围陈述3.ChangeControl转变控制4.ProjectSchedule项目进度表5.StatusReport状况报告6.CommunicationPlan沟通计划7.RiskAnalysis&Plan风险分析及计划141–ProjectCharter项目章程Purpose:FormallyrecognizesprojectUsuallythefirstdocumentcreatedIdentifies:ProjectpurposeProjectimportanceProjectSponsorProjectManagerAuthorizesProjectManagertouseresources(moneyandpeople)Signedbyexecutiveempoweredtocommitmoneyandpeople15目的正式确认项目通常为第一份制定的文件需确定的因素:项目目的项目重要性项目赞助人项目经理授权项目经理使用资源(资金及人力)获授权使用财政及人力资源的行政人员签署2–ScopeStatement范围陈述Purpose:IdentifyandcommunicateprojectworktobedoneIdentifies:ProjectboundariesRequirementsImpactonotherapplicationsAssumptions,Constraints,RisksKeyMilestonesRolesandResponsibilitiesOverallCosts16目的:确定项目工作并就此沟通需确定的因素:项目界限需求对其他方面的影响假设、界限、风险重要里程碑角色及责任整体成本3–ChangeControl转变之控制Purpose:EnsurechangesaremanagedandbeneficialtoprojectIdentifies:ProcessforidentifyingandevaluatingprojectchangesFactorsthatmustbeevaluatedtodetermineeffectofchangeontime,cost,scope,qualityStakeholderswhomustapproveprojectchangesProcessforimplementingapprovedchanges17目的:确保转变在控制之下并对项目带来益处需确定的因素:确立及评估项目转变的程序决定时间、成本、范围及质量转变带来的效果之因素批核项目转变的相关利益者实施已批核之转变的程序4–ProjectSchedule项目时间表Purpose:Identify,sequence,andcontroltheactivitiesandresourcesneededforprojectIdentifies:ProjectactivitiesOrderofactivitiesPeopleassignedtoactivitiesTimeestimatesforeachactivityLaborcosts18目的:确定及順序列出项目所需的活动及资源並加以控制需确定的因素:项目活动活动次序分派员工参与活动每项活动的时间估计劳工成本5–StatusReport状况报告Purpose:Provideinformationaboutprojectand/orindividualprogresstoprojectmanagerand/orstakeholdersIdentifies:ActivitiescompletedActivitiesstartedActivitiesplannedfornextperiodActivitieslateoroverdueIssuesorconcerns19目的:向项目经理和/或相关利益者提供有关项目和/或个别活动进程的信息需确定的因素:已完成的活动已开始的活动已计划在下一阶段进行的活动延迟或过期的活动问题或关注6–CommunicationPlan沟通计划目的:给予组员相关信息需确定的因素:需要接收信息的团队每次沟通的目的每组需要的讯息信息提供有多频密沟通形式20Purpose:LinkspeoplewiththeinformationtheyneedIdentifies:GroupswhoshouldreceiveinformationPurposeofeachcommunicationInformationneededbyeachgroupHowofteninformationisprovidedTypeofcommunication7–RiskAnalysis&Plan风险分析及计划Purpose:Toidentifyrisks,analyzetheireffect,anddetermineappropriateactionsIdentifies:RiskeventsProbabilitythatriskwilloccurI