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EmotionalIntelligenceWorkshop情商研讨会Welcome欢迎•Facilities&logistics设施及后勤服务•Reviewworkshopmaterials浏览研讨会的所有资料•Groundrules培训过程中的基本原则–Phonesoff关闭手机–Blackberriesoff关闭Blackberries–Onediscussionatatime一次讨论一个话题–Anyothersyouwanttoadd?你们觉得还有什么需要补充？•Parkinglotforquestionstobeaddressedlateron有些问题可以先放置一边，我们稍后再回答。WorkshopObjectives研讨会目标1.DescribetheareasofemotionalintelligencefromGoleman’smodel.用戈尔曼模型来描述情商领域。2.Applyemotionalintelligencecompetenciestoyourworkenvironment.把情商能力运用到工作中。3.LeverageyouremotionalintelligenceskillstoincreaseyourcompetencewiththecompanyLeadershipExpectations.充分利用你的情商技能来提高你在公司期望中的能力。4.Highlighttheuniqueroleemotionalintelligenceplaysintheareaofleadership.突出情商在领导能力中发挥的独特作用。5.Identifyseveralresearchfindingslinkingemotionalintelligencetoorganizationaleffectiveness.一些关于情商与组织有效性之间联系的研究发现。Whatareyourownobjectivesinattendingthisworkshop?你参加此次研讨会的个人目标是什么？Introductions介绍:Includeyourdepartment,positionandpersonalobjective(s).包括你的部门，职位和个人目标YourObjectives?你的目标？Activity活动Engagedvs.Disengaged投入与不投入GallupandEmotionalIntelligence–Isthereaconnection?盖洛普和情商是否有联系？Iknowwhatisexpectedofmeatwork.我知道对我的工作要求。IhavethematerialsandequipmentIneedtodomyworkright.我有做好我的工作所需要的材料和设备。Atwork,IhavetheopportunitytodowhatIdobesteveryday.在工作中，我每天都有机会做我最擅长做的事。Inthelastsevendays,Ihavereceivedrecognitionorpraisefordoinggoodwork.在过去的七天里，我因工作出色而受到表扬。Mysupervisor,orsomeoneatwork,seemstocareaboutmeasaperson.我觉得我的主管或同事关心我的个人情况。Thereissomeoneatworkwhoencouragesmydevelopment.工作单位有人鼓励我的发展。GallupandEmotionalIntelligence–Isthereaconnection?盖洛普和情商是否有联系？Atwork,myopinionsseemtocount.在工作中，我觉得我的意见受到重视。Themissionorpurposeofmycompanymakesmefeelmyjobisimportant.公司的使命/目标使我觉得我的工作很重要。Myassociatesorfellowemployeesarecommittedtodoingqualitywork.我的同事们致力于高质量的工作。Ihaveabestfriendatwork.我在工作单位有一个最要好的朋友。Inthelastsixmonths,someoneatworkhastalkedtomeaboutmyprogress.在过去的六个月内，工作单位有人和我谈及我的进步。Thislastyear,Ihavehadopportunitiesatworktolearnandgrow.过去一年里，我在工作中有机会学习和成长。CaseStudy–Worksheet#1案例分析——工作表一Rita’sStoryRita的故事WorkshopAgenda研讨会议程安排WhatisEQ?什么是情商？EQandtheHumanBrain情商和人脑ModelofEQ情商模型–Self-Awareness自我意识–Self-Management自我管理–Social-Awareness人际意识–RelationshipManagement关系管理LeadershipandEQ领导力和情商EQinPractice情商实践WhatisEmotionalIntelligence?情商是什么？Yourabilitytorecognizeandunderstandemotions,andyourskillatusingthisawarenesstomanageyourselfandyourrelationshipswithothers.你发现并理解情感的能力，以及你运用这种意识去管理你自己以及你和其他人关系的技能。Understandingone’semotions………………………(Self-Awareness)理解自己的情感…………………………………………………（自我意识）Managingone’semotions…………………………..(Self-Management)管理自己的情感……………………………………..……….….（自我管理）Understandingemotionsofothers……………….(SocialAwareness)理解他人的情感………………………………………………….（人际意识）Managingemotionsofothers…………………...(RelationshipMgmt.)管理他人的情感……………………………………………..…..（关系管理）EQvs.IQ情商对智商IntelligenceQuotient智商EmotionalIntelligence情商WhatisEmotionalIntelligence?情商是什么？EmotionalIntelligence&theBrain情商和大脑LimbicSystem脑边缘系统RationalBrain理性大脑WhatdoIhaveatendencytodofirst?我倾向先做什么？Whatdowetendtodoasanorganizationfirst?我们作为一个组织，倾向先做什么？EmotionalIntelligence&theBrain情商和大脑page14of81EmotionalIntelligence&theBrain情商和大脑LimbicSystem边缘系统RationalBrain理性大脑Amygdala杏仁核EmotionalIntelligence&theBrain情商和大脑EmotionalRoadMap情感路线图Prevention预防措施State状态Trigger导火线Reaction反应Interpretation说明EarlyIntervention早期干预De-escalation减弱强度EmotionalIntelligence&theBrain情商和大脑Activity活动EmotionalHighjacking情感劫持EmotionalIntelligence&theBrain情商和大脑Questions?问题page18of81EmotionalIntelligenceModel情商模型EmotionalIntelligenceTimeline情商时间线1978Self-SciencePublished《自我科学》发表1990Salovey&MayerarticleonEmotionalIntelligence萨洛维伊和迈耶提出情感智能1995DanielGoleman’sEmotionalIntelligence丹尼尔-戈尔曼的情商模型1997SixSecondsestablished创办了6秒钟国际情商研究协会2000InternationalNexusEQConference国际NexusEQ论坛2006Googlesearchon“emotionalintelligence”yields2,230,000hits谷歌搜索“情商”获得2,230,000条结果DanielGoleman’sModel丹尼尔-戈尔曼模型EmotionalIntelligenceModel情商模型Self-Awareness自我意识Capacityforunderstandingone'semotions,one'sstrengths,andone'sweaknesses.理解自己情感、长处及不足之处的能力。Self-Management自我管理Capacityforeffectivelymanagingone'smotivesandregulatingone'sbehavior.有效管理自己动机和规范自己行为的能力。SocialAwareness人际意识Capacityforunderstandingwhatothersaresayingandfeelingandwhytheyfeelandactastheydo.理解别人的所说所感以及他们所作所为的原因的能力。RelationshipManagement关系管理Capacityforactinginsuchawaythatoneisabletogetdesiredresultsfromothersandreachpersonalgoals.能从别人那里获得理想的结果，并以这样一种方式达到个人目标的能力。DanielGoleman’sLeadershipCompetencies丹尼尔-戈尔曼的领导能力模型EmotionalIntelligenceModel情商模型Self-Awareness自我意识Self-Awareness*自我意识*Self-Assessment自我评估Self-Confidence*自信*Self-Management自我管理Self-Control*,Transparency,Adaptability*,Achievement,Initiative*,Optimism*自我控制*，透明度，适应能力*，成就导向，主动性*，乐观精神*SocialAwareness人际意识Empathy*同理心*OrganizationalAwareness*组织意识*Service服务意识RelationshipManagement关系管理Inspiration,Influence*,Development,Change*,ConflictMgmt.*,Teamwork*感召力,影响力*,发展力，变革力*,冲突管理*,团队合作*EmotionalIntelligenceAssessment情商评估ActivityColorBlind活动色盲Reviewingyourassessmentresults回顾你的测试结果EmotionalIntelligenceAssessment情商测试Questions?问题page24of81LeadershipCompetencies领导能力Emotionalself-awareness情感的自我意识Accurateself-assessment准确的自我