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一、问业务范围：Whatisyourbusinessscopeplease?youaremanufacturerortrader?youwillbuythemachinebyyourselforforyourclient?缺货：Dearcustomer,Thankyouforchoosingourproducts.Ineedthreedaystopreparethegoods.Ontheprogressoftheorder,Iwillkeepyouinformed.pleasewaitpatiently!Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.Bella二、催付款：Dearcustomer,Thankyouforyourorder.Wecheckedthatyourorderisunpaid.Doyouhaveanyrequirementsonthegoods?Anyquestionsplasefreetocontactus.wewillhelpyouwithin24hours.Wewillprepareforyourorderatonceafteryoupay.Thankyouinadvance.Haveaniceday.BestwishesBellaAsafriendlyreminder,theinstantpaymentisveryimportant.Theearlieryoupay,thesooneryouwillgettheitem.Dear,WearewritingtocheckwhetheryouhavereceivedourlastquotationonourPCGirlCaseforiphone5S(SKU:72156)dated20Dec2013.Youmayrestassuredthequalityforthegoodsyouselectedisquitegood.Youcanrestassuredthatyourpricewillbeprofitable.Shouldyouhaveanyconcern,pleasefeelfreetocommunicatewithusonline.Awaitingyourimmediateresponse.Weareexpectingyourcommentnomatterwhatitis.三、付款后：Dear***,Thankyouforchoosingourproducts.Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella四、货物发出后：Dearcustomer,Thankyouforchoosingourproducts.Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella五、货物发出填出物流单号后：Dear,Thanksforyourorder.Theproducthasbeenarrangedwithcare.Youmaytraceitonthefollowingwebsiteaftertwodays:(7-21businessdaysforChinapost,3-7forEMS).Wesincerelyhopeitcanarrivefast.Andyoucanbesatisfiedwithourproductsandservices.Aswell,wewouldappreciateverymuchifyoumayleaveusfive_starappraisalandcontactusfristforanyquestion,whichisveryimportantforus.Wetreasureyourbusinessverymuchandforwardtoservingyouagaininthenearfuture.Thankyouforshoppingwithus.Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)六、跟催买家作出评价：Dearcustomer,Wearegladyouhavereceivedthegoods.BeingaselleronAliexpress,feedbackfromcustomersareofvitalimportancetous.5-starappraisalandpositivefeedbackwillhelpusimproveourproductsandservices.Ifyouhaveanyotherconcernorarenotsosatisfiedinanyregard,pleasehavenohesitationusfirstly.Wewilltryourbesttosolveyourproblem.Manythanksforyourtimeonthis.BellaI'mgladyouhavereceivedthegoodssmoothly,hopeyoucansatisfied.Wewillbegratefulifyoucanprovideuswithapositivefeedback!Ifyoucanhelpustakeafewproductphotosontheevaluation,itwouldbegreat.七、收到买家正面评价后：Dearcustomer,Thanksforyourpositiveappraisal.Wewillstriveforprovidingbetterservicesandproductsforyouinthefuture.Welcomeyournextcoming.bella模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：DearValuedCustomer,Thankyouforyourrecentpositivefeedback!Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!Youcancheckoutmoregreatproductsfromourstore:’llseeyouagainonourstoresoon.Yourssincerely,SellerNameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：DearValuedCustomer,Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Wehopethenyoucanreviseyourfeedbackintoapositivefeedbackforus!Yourssincerely,SellerName.八、客户投诉产品质量有问题：投诉交期Allofourproductsareshippedwithin48hours,andtheendofAprilwehaveoptimizedsothelogistics,Ibelievethattheagingofthetransporthasbeengreatlyimproved.Buti'mstillverysorryfortheinconveniencethishasbroughtyou.Iguaranteethatiwillgiveyoumorediscountstomakethisupnexttimeyoubuyformus.Thanksforyourunderstanding.Dearcustomer,Iamverysorrytohearaboutthat.Sinceididcarefullychecktheorderandthepackagetomakesureeverythingwasingoodconditionbeforeshippingitout,isupposethatthedamagemighthavehappenedduringthetransportation.Buti’mstillverysorryfortheinconveniencethishasbroughtyou.Iguaranteethatiwillgiveyoumorediscountstomakethisupnexttimeyoubuyformus.Thanksforyourunderstanding.BestRegardsbella九、货物断货Dear$buyer,Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXXX?Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus.Thanks！BestRegards译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXX，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！提示：请