国际商务礼仪Unit-4-Meeting-and-Greeting-Etiquette

国际商务礼仪Unit4MeetingandGreetingEtiquetteFocalPointsTherulesforbusinessgreetingandintroductionHowtogreetinbusinesssettingsHowtomakebusinessintroductionprofessionalGreetingisanactofcommunicationinwhichhumanbeingsintentionallymaketheirpresenceknowntoeachother,toshowattentionto,andtosuggestatypeofrelationshiporsocialstatusbetweenindividualsorgroupsofpeoplecomingincontactwitheachother.Greetingscanbeexpressedbothaudiblyandphysically,andofteninvolveacombinationofthetwo.Greetingsareoften,butnotalways,usedjustpriortoaconversation.Lead-inGreetingWhatisGreeting?MeetingandGreetingEtiquetteItreferstothenonverbalandverbalbehaviorshelptodefineyoursocialskillsbyusingeffectivehandshakes,goodeyecontact,andmakingtheproperintroductionstoshowproperetiquettewhenyouaremeetingpeopleinbusinesssettings.Lead-inContents:BusinessGreetingandIntroductionBusinessGreetingTheArtofBusinessIntroductionLead-inBusinessGreetingBusinessGreetingandIntroductionAbusinessgreetingisyourfirstopportunitytomakeapositiveimpressiononbusinesscontacts.Aneffectivebusinessgreetingisonewaytodisplayyourpoise,graceandprofessionalism.BusinessGreetingandIntroductionBusinessIntroductionTypesofintroduction:Self-introductionIntroductiontoothersGroupintroductionOrdersofintroduction:Introducetheoneinlowerstatustohighstatus；Introducetheyouthtotheold；Introducemaletofemale；Introducethehosttoguests；IntroduceunmarriedtomarriedIntroducethelateonetotheearlyarrivaloneBusinessGreetingGreetingStandardChosetheconcretecontentcarefully.Careabouttheprecedenceordercarefully.Whentwosidesmeet,theonewhoisinlowerstatusshouldgreettothehigherstatus.ifyoualsoneedtogreetalotofpeople,youshouldgreetfromtherespectoneortheonewhoisnearyou，anditwillfollowbytheline.Whenothersgreettoyoufirst,youshouldresponseatonce.Caretheattitude.Youmustgreetotherswithpassion.Therearethreepointsasfollow:（1）smile（2）generosity（3）clearvoiceBusinessGreetingDifferentmeansofGreetingHandshakingEmbracingBowingKissingTheArtofBusinessIntroductionProperintroductionshelptoestablishrapportwhenmeetingpeople.Don’tturnyourbacksoneitherside,andyoushouldsimileandhaveaveryformalmanner;Languageshouldbeclarity,anditcanmakeothersknowtheinformationclearly;Takecareofthetitle,suchasmanagers;Theintroducedoneshouldstandup;Afterintroduction,thetwosidescanshakehandsandexchangecards;Afterintroduction,theintroducershouldguidethetwosides.TheArtofBusinessIntroductionWhenyouaremakingtheintroduction….•Lookfirstatthepersontowhomyouaremakingtheintroduction,thenturntotheotherpersonasyoucompletetheintroduction.•Speakclearly•Stateyourintroductionscourteously.•Introducepeoplebynamesandtitlestheyprefer.•Whenyousharelastname,introduceyourspouseandoffspringtoadultsbyfirstnamesonly•Introduceotherfamilymembersbytheirfullnamesunlesstheyrequestotherwise.•Don’trepeatnamesunnecessarily.•Whenintroducingsomeonetoagroup,namethegroupmembersfirst.•StartsomeconversationTheArtofBusinessIntroductionWhenyouarebeingintroduced…•Listencarefully,beattentiveandfocusonnames.•Respondgraciously.•Usethenamesbywhichpeopleareintroduced.•Correctanymistakeassoonasgraciouslyaspossible.•Listenforconversationalcues.•Waituntilallintroductionsarecompletebeforeconversing.TheArtofBusinessIntroductionExamples:•“Mr.Cogwell,Iwantmydaughter,Cynthia,tomeetyou.Cynthia,thisisMr.Cogwell,thepresidentofthiscompany.”(YoungtoOld)•“Jane,I’dliketointroduceHarryNewman,mynephew.Harry,thisisDr.JaneArrowsmith,headofourhospital.”(JuniortoSenior)ExercisesⅠ.Role-playactivityDividetheclassintogroups;Greetandintroduceeachmemberofthegrouptooneanother.Exercises1.II.Decidethefollowingcasesare2.Trueorfalse,andstateyourreasons.1.Yourboss,Ms.Alpha,enterstheroomwhenyou’remeetingwithanimportantclient，Mr.Beta.Youstandupandsay“Ms.Alpha,I’dlikeyoutomeetMr.Beta,ourclientfromSanDiego.”2.Inabusinessgreeting,ifsomeoneforgetstointroduceyou,itisappropriatetomoveonwiththeconversationwithoutsayinganything.Exercises1.III.Whatwillyousaytointroducethefollowingpeopletoknoweachother?Pleasewritedowntheexactexpressionsandsentencesyouwillusetointroducethem,makingitlikeintherealsituation.•CynthiaGreen,yourassistant;GeorgeCogwell,presidentofthecompanyyouarevisiting.•BrownSmith,apeerfromCanada;LiJiang,yournewsalesassistant.•HarryNewman,yourcousin;JaneArrowsmith,headofyourdepartment.