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BusinessEnglishMailWriting商务英语书信写作称呼salutation•DearMr.X•DearMs.X•DearMrs.X•DearMiss.X•DearSir•DearMadam•DearSirorMadam•DearCustomer•DearClients•DearUsers•Prof.JohnBaker•PresidentJohnBaker•DoctorJohnBaker•DearExportManager•DearProjectDirector•DearMr.Chairman/President•Towhomit/thismayconcern避免使用•Sirs•Gentleman结尾敬语ComplimentaryClose•Yoursfaithfully,•Faithfullyyours,•Trulyyours,•Yoursrespectfully,•Yourssincerely,•Sincerelyyours,•Cordiallyyours,•Sincerely,•Cordially,•Bestregards,•Takecare,•Love,发信的开场白openingsentence•告知资讯•发布坏消息•提醒•确认•要求对方确认告知资讯AnnouncingI’mwriting…我来信是…I’mwritinginresponseto+n.p.我来信是因为…•IamwritinginresponsetoaphonecallIreceivedfromyourcompanythismorning.•IamwritinginresponsetothemisleadingstatementsyoumadeaboutourcompanyonCNNthismorning.I’mwritinginregardto+n.p.我来信是因为…•…thewarehousesupervisorpositionadvertisedonyourwebsite.•…theproblemswe’vebeenhavingwiththephotocopierwerentfromyou.Iamwritinginconnectionwith+n.p.我来信是关于…•…Judy’srequestforapromotion.•…thespecialofferyouadvertisedinthenewspaperyesterday.Iamwritingonbehalfof+n.p.我是代表…来信•…myclientstorequestimmediatepaymentofthefullamountowed.•…EdgefordInsurancetoletyouknowaboutafewofourexcitingnewpolicies.•IamwritingtoaskaboutthepossibilityofpostponingthedeadlineforthelaunchofVersion2.3.•IamwritingtocancelanorderIplacedearliertoday.•IamwritingtorequestatransfertotheHongKongbranch.•Iamwritingtoclearupthemisunderstandingabouttheproductspecs.(specification规格)•Iamwritingtoinquireaboutthepossibilityofajobtransfer.•Iamwritingtoinformyouofourdecisiontoclosethedepartment.•Iamwritingtoinformyouthatwewillbemergingthemarketingandsalesdepartmentsnextmonth.•IamwritingtoletyouknowthatI’veresignedandwillbeleavingEdgefordattheendofthismonth.•IamwritingtotellyouthatMaryhasleftthecompanyforpersonalreasons.•Iamwritingtothankyouforyourhelpwiththeproject.•Iamwritingtothankyouforrecommendingustoyourfriend.•Pleasebeinformedthatourwarehousehasbeenexperiencingstockcontroldifficultiesandthatitmaybesometimebeforeyourreceiveyourorder.•PleasenotethatwewillbeclosedforfourdaysduringtheChineseNewYear.•Ihavebeeninformedthatstartingfromnextweekeveryoneisrequiredtobeintheofficebefore9:00.•Wehavebeenaskedtochecktheinvoicesagain.Therearesomeproblemswiththismonth’sclosing.invoice发票closing会计决算•Thisisjustaquicknotetoletyouknowthatmyphoneextensionhasbeenchangedto522.•Foryourinformation,theproductshownonpage6ofthecataloguehasbeendiscontinuedandisnolongeravailable.Givingbadnews•Weregrethavingtorecalltheorder,buthopeyouwillunderstandourposition.•Weregrettoadviseyouthatyouraccounthasbeenfrozen.•Weregrettoinformyouthatthecargohasbeenimpounded.impound扣留Reminding•Didyouremembertosubmitavacationrequestform?•Justaquicknotetoremindyoutosetyourautomaticemailbeforeyougoaway.Confirming确认•IamwritingtoconfirmyourappointmenttothepositionofMarketingManager.Congratulations.•Iampleasedtoconfirmthatyourapplicationforacreditincreasehasbeenapproved.•JustashortnotetoconfirmthatIwillbearrivinginShanghaionthe13th.•Pleaseconfirmifyouwouldliketogoaheadwiththeproject.•Pleaseconfirmourreservation.•Pleasegivemeacalltoconfirmthattheorderhasarrived.•Wouldyoupleaseconfirmthatyouhavereceivedourinvoice?亲爱的乔治：此为一简短通知，让你知道我将在下星期离开这个公司。谢谢你在过去这几个月的支持，这几个月对我们来说都不容易。希望未来一切顺利。威尔DearGeorge,ThisisjustaquicknotetoletyouknowthatIamresigningfromthecompanyasofnextweek.Thankyouforallyoursupportoverthelastfewmonths,whichhavenotbeeneasyforanyofus.Bestwishedforthefuture.Will亲爱的茱蒂：我写信来确认送货已受到，是在昨天抵达的。我们这个星期稍晚时会付款到你的账户。祝好！山姆DearJudy,Iamwritingtoconfirmreceiptoftheshipment,whicharrivedyesterday.Wewillbemakingpaymenttoyouraccountlaterthisweek.Best,Sam回信的开场白•表达感谢•回应坏消息•对于延迟表示感谢•表达愿望表达感谢thanking•Thankyouforyourmessage.Letmelookintothesituationandgetbacktoyou.•Thankyouforyouremail.IwaswonderingwhyIhadn’theardfromyou.Anyway,gladtohearyou’refeelingbetter.•ThanksforyoureplyI’llpassyoursuggestionsontoJohnwhenIseehimthisafternoon.•Thankyouforsendingmeallthosefreesamples.I’llletyouknowwhenwe’rereadytoplaceanorder.回应坏消息Respondingtobadnews•We’resorrytolearnfromBillaboutyourdecisiontofindanewsupplier.•I’msorrytolearnaboutyourdecisionnottoacceptthepositioninBeijing.Whydon’twegettogetherforlunchtotalkaboutit?•Iwassorrytohearthatoursalespersonwasrudetoyou.Wetakeyoursatisfactionveryseriouslyandarecontinuingourinvestigationofthematter.对于延迟表示道歉Apologizingforadelay•Apologiesforthedelay.I’veattachedthesalesfiguresyouaskedfor.•Apologiesforthedelayinreplyingtoyouremail.I’vebeenhavingcomputerproblems,butIthinkthey’reallsortedoutnow.•Sorryfornotgettingbacktoyouearlier,butit’stakenfourdaystocollectalloftheinformationyourequested.表达愿望expressinggoodwishes•Ihopeyouhadaniceweekend/agoodtrip.•Ihopeyourmeetingwassuccessful.•Ihopeyou’refeelingbetternow.•Ihopethisemailfindsyouwell.•Ihopeyouaredoingwell.DearJoyce,Thanksforyouremailandsorryfornotgettingbacktoyouearlier,butIhavebeenawayonleave.I’veincludedthecorrectfiguresbelow.Regards,KevinDearEva,ThankyouforyourEmail,whichIdidreceive.Apologiesforthedelayinrespondingtoyou,butIhavechangedjobfunctionsrecentlyandamnolongerresponsibl