51testing20059skinapi¾¾¾¾¾***^_^¾[connie]StevanZivanovicconnie20-30IEEE829SCRUMWaterfall,CSTE,CSQAconnieRADRAD212RADRAD6e-mailRandyRice.[skinapi]RandallWRice,CSQA,CST,CSTMskinapi12345SpectorHypercam678100%910100%80999%TQM111213IT30QA1415WilliamEPerrySurvivingtheTopTenChallengesofSoftwareTesting[fyxu333]HarryRobinsonfyxu3332004HarryRobinson—YogiBerra”Wichita”BUGBUGBUG””(,”),,,()BUG(BUG),,,,,,,BUG,,,,,,,,,BUG,”””,BUGBUGElvisPresley1234BUG5PCAlanKay://www.51testing.com/cgi-bin/viewthread.php?tid=11379&fpage=1fyxu333•••••excel//SDLC[carol2000]RobertJ.AltizerDonaldE.Downincarol20001.2.3./4.documented¾¾¾5ANSI/IEE6¾(Correctness¾(Reliability)¾(Usability)¾(Efficiency)¾(Maintainability)¾(Portability)6(OWNER)7“”“”P1P2…Pn(—1)1D0D1…Dn-1“”Dn“”injectDefects/Bugs“”89.documentedRobertAltizerandDonDowninMotorolaSemiconductorProductsSectorTempe,AZWeb1234ActivitiesAuditsreviewConductMearureMetricsReviewsPerformanceProgramProcess5GQMGQMRobertJ.AltizerAltizerMotorolaAltizerengineeringprocessgroups(EPGs)MotorolaSEISW-CMMMotorolaCMM-CapabilityMaturityModelDonaldE.DowninDonaldE.DowninMotorolaDowninSCGMotorolaDowninSEISW-CMMMotorola1.bug2.3.makeprocesschangedecisions4.5.inallphasesofaproductlifecycle1.2.throughoutthelifecycle3.EngineeringProcessGroup--EPG,.4.intothedevelopmentenvironmentdefectfaultdefect1.2.3.4.EPGresponsibility121.QMP.QMP2.QMPQM1234561234reviewQM5QM(audits)QMPQMPQMP¾¾QMPs¾QMP¾QMP¾QMP()¾underlying;/¾,problem-solvingtechniquesFord8D(8Discipline)TRIZTheoryofInventiveProblemSolving¾QMP()SQA¾/./¾,QMP¾QMP/¾QMPs;QMPQMQMQMPQMPQualitymanagementplans–QMPs)/EPG2¾¾&&&2EPGSQABusinessCase,CMM4yinxhighlyqualitativesmallsizeoperationalquestions¾¾¾GQM/¾¾¾4.3.3dodifferntliesATOSQAOWNEEPGSQAthetopissuesSQA4PPTPPT””bug“”132SPS12345123updateenhancement456infrastructure7EPGQMP121ultimateresponsibility23continuousimprovement41/23a.identifiedproductb.(responsibilityandauthority)directactionstowardachievingthegoallMgmtmanagementAttributeStrategicActionPlanbusinesssuccessfactors12(GQM)¾¾M#123EPG;SWSQA123EPGSQA123EPGSQAdelta¾¾tobeachievedpreventativecorrectiveM#&1DTRC=4dpm(0.004Defects/KAELOC)DTRC=1dpmby1Q1998DTRCDTRC8dpm22DMRC=20dpm(0.020Defects/KAELOC)DMRC=8dpmby1Q1998DMRCDMRC30dpm238X(60%)10X68%DMRCDMRC212ManagementReviewQuestionsQ#M#112212312412536127383¾¾Conducted¾SQA¾quorum¾¾95’-98’12atractablescopeSEI[fennek]RationalRobotPennyWittOdyssey●—Robot●—●—●SHELL—●—SHELL●—●—SHELL●—SHELLSHELL●AUT—applicationundertest●trialanderror—●hotfix—Rational®RobotAUTIDID1520ID5001000Odyssey100suite83005RationalRobotlicenses8812SHELL8AUThotfixAUT15008C++SQLServer200045AUTAUT23AUTFail50/WindowsAUT/AUTAUTIDAUTSupplierReferenceP001-12:22:04SHELLFunctionalTestNamesandRapidScriptNamesThefirstfunctionaltestinsaleswasS001-SimpleSalesOrderSHELLThemenubarrapidscriptforFile-OpeninSaleswasSales-OpenTransaction.SHELLSHELLSHELLSHELLSHELLScriptsHoldingRapidScripts''''''''''''''''''''''''''''''''''''''''''''''''''''''''''S001-SimpleSalesOrderSHELL'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''GLOBALVARIABLE'''''''''''''''''''''''''''ShellScript=S001-+Str(Time$)'''''''''''''''''''''''''''''''''''''''''''''''''''''CallScriptSales-FileNewCallScriptSales-Customer=WalkerLumberCallScriptSales-TransactionType=SalesOrderCallScriptSales-CustomerPOCallScriptSales-Tools-GotoLinesCallScriptSales-12031321020LumberItemCallScriptSales-ReleaseShipmentCallScriptSales-RetrieveOrderCallScriptSales-VerifyOrderReleasedCallScriptSales-FileNewMasterSHELLScript'''''''''''''''''''''''''''''''''''''''''''''''MASTERSALESSHELL'''''''''''''''''''''''''''''''''''''''''''''''CallScriptS001-SimpleSalesOrderSHELLCallScriptS002-SimpleSalesQuoteSHELLCallScriptS003-SimpleSalesAdjustmentSHELLCallScriptS004-SimpleCreditMemoSHELLCallScriptS005-SimpleMaterialMovementSHELL●SHELL●SHELL—●●--●--●--●1--1--1●2--2--2......n--n--n3010305083004503SHELLAUTbugSHELLIDIDSHELLSHELLID2SHELL—IDAUTBooktheTransaction—Tools-RecordReceivingResultsTools-DoneReceivingReleasingTransaction—Shipment-ReleaseRelease400push-buttontab=-NamingConventionSales-Customer=AlenAferySales-Customer=WayneWorldSales-BUTTONContinueSales-BUTTONGoSales-File-NewSales-File-OpenSales-TABAdditionalSales-TABDelivery–––=–Purchasing-Tools-RecordReceivedShipment-DoneReceivedTools-RecordReceivedShipment-DoneReceivedIDAUTIDIDSHELLSHELLSHELLSHELLIDSHELLIDSHELLSHELLSHELLSHELLAUT--UUAUThotfix—hotfixIDhotfixIDSHELLAUT300SHELL88812MasterSHELLAUTSHELLPass/FailSHELLFailAUTSHELLSHELLalternatinggotoAUThotfixIDIF/hotfix/500SHELL1200AUTCustomerPOSupplierReferenceNumberSHELLAUTbugSHELLSHELLSHEL