南方航空公司知识管理现状分析与对策研究

合肥工业大学硕士学位论文南方航空公司知识管理现状分析与对策研究姓名：常崇宾申请学位级别：硕士专业：工商管理指导教师：蒋翠清2011-0521123ChinasouthernairlinesknowledgemanagementstatusanalysisandcountermeasuresABSTRACTEnvironmentalrisksandinternalgrowthhasconstitutedmoreandmoreseverechallengestothemanagementofChinaSouthernAirlines(CSN)inthatitisacomplexadaptivesystem.Theeraofknowledgeeconomyinthe21stcenturywitnessesknowledgeassetsplayingaleverageroleinintegration,optimization,andconfigurationintheorganization.Atpresent,CSNhasalargefleetscale,rankingfirstinAsia,rankingthesixthintheworld,rankingthethirdgloballyintermsofcarrierability.However,itsprofitabilityneedstobeimproved.Therefore,itisofgreatnecessityforCSNtoachievesustainabledevelopmentbytransformingfromtraditionalenterprisetomodernknowledge-basedenterprise.Thefirstpartinthisthesispointsoutthatenterprise’sknowledgemanagementmainlyincludesthreeaspects:researchonknowledgemanagementoperations,mainlyconcerningthelawofenterpriseknowledgeitself,suchasthewholelifecyclemanagementspanningfromknowledgecreation,fermentation,application,toitsassessment;researchonknowledgemanagementsupport,mainlyfocusingonthefactorssafeguardingtheindividualandorganizationalknowledgeflow;researchonknowledgemanagementimplementation,includingknowledgemanagementframeworkanditsevaluation,etal.Thesecondpartinthisthesissystematicallyanalysesthemotive,resistance,processfactorsofknowledgeformationandflowbysummarizingknowledgemanagementtheoryandpracticeathomeandabroadandproposestheknowledgemanagementmodelorientedtotheplanning,process,andresults.Thethirdandfourthpartsinthisthesismakeanin-depthanalysisofCSNknowledgemanagementstatusquoontheanalysisofCSNinternalandexternalstakeholders’requirements,theanalysisofknowledgeflowpath,theanalysisofknowledgegapandreasonablechangepathfromtheknowledgemanagementperspective,andputforwardcorrespondingcountermeasures.ThisthesisutilizestheknowledgemanagementanalysistooltogetherwithCSNpracticeinterview,makesanin-depth,systematicalanalysisofthepresentsituationofCSNknowledgemanagement,andrevealstheexistingproblemswithCSNknowledgeflowfactors,andsupportingknowledgeflowfactors.Astothespecificcountermeasuresofknowledgemanagement,thispapermakesastep-by-stepanalysisofthepresentsituationofknowledgemanagementanditsidealgap,2includingsuchknowledgemanagementsupportfactorsastheknowledgemanagementstrategy,theculturalfactors,theorganizationmechanism,andtechnologybyusingstrategiclayoutmap.Besides,thisthesisconstructsareasonableknowledgemanagementchangepathbyusingthemanagementmatrixanalysisandthefourquadrantsofeliminating,reducing,increasing,andinnovatingKeywords:ChinasouthernairlinesCSN;airlinesknowledgemanagement(KM);knowledgeflowmentalmodelmanagementpunctualknowledgemanagementknowledgemanagementstrategydiagnosisfigure1.1.................................................................................................62.1.......................................................................................112.2...........................................................................................112.3...........................................................................................132.4...........................................................................................132.5...........................................................................162.6...............................................................................172.7...............................................................................182.8...........................................192.9.......................................................................................212.10.............................................................................................222.11.................................................................................232.12.............................................................................................232.13.....................................................................................242.14.........................................................................................252.15.............................................................................252.16.....................................................................................262.17.........................................................................................262.18.....................................................................................272.19.................................................................................283.1...............................................................................................333.12010.......................................................383.2...............................................................413.3.......................................................................503.4...............................................523.5...............................................544.1...................................................584.2.........