ETSI EG 202 534 V1.1.3 (2007-07) Human Factors (HF

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2021-04-27

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ETSIEG202534V1.1.3(2007-07)ETSIGuideHumanFactors(HF);Guidelinesforreal-timeperson-to-personcommunicationservicesETSIETSIEG202534V1.1.3(2007-07)2ReferenceREG/HF-00118Keywordsinteraction,serviceETSI650RoutedesLuciolesF-06921SophiaAntipolisCedex-FRANCETel.:+33492944200Fax:+33493654716SiretN°34862356200017-NAF742CAssociationàbutnonlucratifenregistréeàlaSous-PréfecturedeGrasse(06)N°7803/88ImportantnoticeIndividualcopiesofthepresentdocumentcanbedownloadedfrom:(PDF).Incaseofdispute,thereferenceshallbetheprintingonETSIprintersofthePDFversionkeptonaspecificnetworkdrivewithinETSISecretariat.Usersofthepresentdocumentshouldbeawarethatthedocumentmaybesubjecttorevisionorchangeofstatus.InformationonthecurrentstatusofthisandotherETSIdocumentsisavailableat:©EuropeanTelecommunicationsStandardsInstitute2007.Allrightsreserved.DECTTM,PLUGTESTSTMandUMTSTMareTradeMarksofETSIregisteredforthebenefitofitsMembers.TIPHONTMandtheTIPHONlogoareTradeMarkscurrentlybeingregisteredbyETSIforthebenefitofitsMembers.3GPPTMisaTradeMarkofETSIregisteredforthebenefitofitsMembersandofthe3GPPOrganizationalPartners.ETSIETSIEG202534V1.1.3(2007-07)3ContentsIntellectualPropertyRights................................................................................................................................4Foreword.............................................................................................................................................................4Introduction........................................................................................................................................................51Scope........................................................................................................................................................72References................................................................................................................................................73Definitionsandabbreviations...................................................................................................................73.1Definitions..........................................................................................................................................................73.2Abbreviations...................................................................................................................................................104Guidelines...............................................................................................................................................114.1Serviceselectionguidelines.............................................................................................................................134.2Textcommunication.........................................................................................................................................164.3Audiocommunication......................................................................................................................................174.4Avatarcommunication.....................................................................................................................................194.5Datacommunication.........................................................................................................................................204.6Videocommunication......................................................................................................................................214.6.1Videocommunication:Face-to-face........................................................................................................214.6.2Videocommunication:Remoteinspection.................................................................................................304.6.3Videocommunication:Multi-pointandheterogeneousnetworks..............................................................354.7Multimediacommunication..............................................................................................................................354.8Specialusergroups...........................................................................................................................................384.8.1Blindandvisuallyimpairedpeople............................................................................................................384.8.2Deafandhearingimpairedpeople.............................................................