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SectionⅤWriting—投诉信[写作技法指导]投诉是人们日常生活中受到欺骗或不合理、不公平的对待时的一种积极有效的反映方式，而写投诉信是人们无法直接陈述或不便于直接陈述时所采取的必要手段。投诉信通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，要写得有理有据，令人信服。做到有礼貌，不能恶言伤人。写投诉信时要注意以下几点：1．在投诉信件的右上角写投诉人的地址。下一行靠左边写受诉人的地址。2．接着靠左边写礼貌的称呼。3．引出主题。说明投诉原因，给出具体的信息，包括产品名称、销售服务、在何时何地购买物品及物品出现的问题等。附上保证书和收据的复印件。4．给出投诉要点。例如：(1)为什么这一产品的广告有不合实际、错误引导消费者的嫌疑。(2)产品有什么问题。5．说明你的要求。如果没有满足你的要求，清楚地说明你想要进一步采取什么样的行动。6．正式结尾(Formalending)投诉信的最常见结尾就是：Ilookforwardtohearingfromyou.7．署名(Signingoff)写完后应签名落款，写在结束语的右下方。积“黄金”词句，写高分文章1．Iamwritingtotellyouabout...,whichIboughtfrom...on...2．Ienclosecopiesoftheguaranteeandthereceipt.3．Inyouradvertyouclaimthatthewatchiswaterproof./Theadvertgavetheimpressionthatthejacketwouldlastalifetime.4．However,thefirsttimeIwentswimming,thewatchstoppedworking./However,afteronlyonewash,thecolourhadfaded.5．WhenItookthe...backtotheshop,theassistantsaiditwasmyfaultandIhadn'treadtheinstructionscarefully.6．Iwouldlikeyoutorefundmymoney.7．UnlessIreceiveasatisfactoryreply,IwillwritetotheConsumers'Association.8．Ilookforwardtohearingfromyou.[三步写作规范][题目要求]假如你是李华。看过广告你买了某家公司的一种面霜。广告说这种面霜含有一系列特殊物质，安全、有效，可以消除脸上的斑点。但你第一次涂在脸上的第二天早上，就感到奇痒，像虫子在爬。而且用得越多，症状越严重。这严重影响了你的工作和生活。请你写一封100词左右的投诉信说明情况，并要求该公司退货、支付医疗费用并严肃调查此事件。第一步：搜索词汇1．抱怨2．一系列的3．去除___________________4．好像_______________5．意识到__________________6．副作用___________7．调查_____________________8．打算做某事________________________________complainaboutarangeof/aseriesofkeepoutof/removeasif/asthoughbeawareof/realizesideeffectlookinto/researchbeintendedtodosth./plantodosth.第二步：由词造句1．他们声称：面霜含有一系列特殊物质，安全、有效，可以消除脸上的斑点。①Theyclaimthatthecreamandissafeandeffective.Itcanthespotsontheface.②Theyclaimthatthecreamhasspecialmaterialsandissafeandeffective,thespotsoutoftheface.hasmanyspecialmaterialsremovearangeof/aseriesofwhichcankeep2．我第一次将其抹在脸上时，是认真按照说明操作的。①myface,Ifollowedtheinstructionseriously.②myface,Ifollowedtheinstructioncarefully.3．我用的越多，症状越严重。①,thesymptom.②,theworsethesymptombecame.4．就是这种面霜，严重影响了我的生活和工作。①Thecreammylifeandwork.②mylifeandwork.WhenIfirstappliedittoThefirsttimeIappliedittoWhenIuseditmorebecameworseThemoreIuseditgreatlyaffectedItwasthecreamthatgreatlyaffected第三步：连句成篇Dearmanager，I'mwritingtocomplainaboutyourawfulproduct“Nospot”cream.Inyouradvertisement,youclaimthatthecreamhasarangeofspecialmaterialsandissafeandeffective,whichcankeepthespotsoutoftheface.NosoonerhadIgottheinformation,IboughtitinGreenSupermarketandstillkeepthereceiptnow.ThefirsttimeIappliedittomyface,Ifollowedtheinstructioncarefully.Tomysurprise,thenextmorning,Ifeltmyfaceticklingasifsomethingwerecrawling.Andduringthefollowingdays,themoreIusedit,theworsethesymptombecame.Anditwasthecreamthatgreatlyaffectedmylifeandwork.AndIwasawareofbeingcheated.Youhaveguaranteedthatyourproductsaresafeandneverhaveyoumentionedthesideeffect.Iwanttosendbackthiscream,meanwhileyourcompanyshouldpayforthecostofmedicalserviceformytreatmentandlookintothematterseriously.Ifnot,I'mintendedtoaccuseyourcompany.I'mlookingforwardtohearingfromyou.Yoursincerely，LiHua谢谢观看