IT助理岗位说明书

Division/Department：ITDepartment部门:IT部门Jobtitle：ITAssistant职位名称:IT助理Reportsto:ITManager汇报对象:IT经理Responsibilities:岗位职责:-Numberofsubordinates:0下属人数：0-Leadershipstyle(formanagersinchargeofsubordinatesonly)：领导风格（仅针对有下属员工的经理）：-Responsibilities职责:1.Assurethegoodworkingconditionofthecomputerterminals,ofthefaxserver确保公司客户机终端、传真服务器的正常使用；2.Assuretheinformationsecurity确保公司信息的安全性；3.Assureagoodinternalcommunication(networkande-mailsingoodworkingcondition)确保内部通讯畅通（如网络、邮件处于正常使用状态）。Contentsofthejob：工作内容:1.Selectthetypeofsoftwareandhardwarethatthecompanywilluse(suchasAutoCAD,FaxServer)对公司所需软件、硬件进行选型（例如AutoCAD软件，传真服务器软件的选型）；2.Buycomputercomponentsandfittings购置电脑配件；3.Assurecompanywebsiteconstruction&development负责网站的建设和开发；4.Assurethegoodrunningofthecomputers(includeinstallation,dealingwithcomputerproblemsormalfunction,introducingtheuseofsomesoftware)维护客户机终端（包括装机，排除电脑故障，介绍软件使用方法）；5.ParticipateintheERPimplementation,assisttheERPteam参与ERP项目实施，辅助ERP项目组开展项目工作；6.Tomonitortheworkingsituationoftheservers监控服务器工作状态。Reporting：汇报:-PositionholderSupervisor任职人的直接主管希望得到的汇报如下:1.WantreportsabouteverydailyITsupportandproblemsandtokeepalog(records).日常技术支持和问题解决的工作汇报，以日志形式提供；2.Wantreportaboutimportantincidentontheserverterminalandthenetworkandtokeepalog(records).重大事故的汇报；如:网络、服务器、客户终端发生故障，以日志形式提供；3.WantreportsabouttheOfficeAdministration(OA)system:test,installation,debugging,…系统化任务部署的汇报，如关于OA系统的测试，安装，调试等每一阶段工作汇报；4.WanttoknowwhentheITAssistantwillbeoutsideofthecompany外出办事情况的汇报。-Positionholder任职人认为需向直接主管提供的汇报如下:1.ReporteverydailymanipulationofITsupport,byoralfirstandthenrecordthemanipulation日常IT技术服务汇报，先口头向上级汇报，然后书面填写记录；2.Reporttheemployees’computerproblemsandthereasonabledemandsoftheemployees客户机终端发生的异常情况汇报；3.Reporttheimportantincident(suchasahackerattack)服务器发生重大故障的汇报；（如：黑客攻击等）；4.Reportthesituationofthecomputers(todiscarduselesscomputersorcomponents)电脑设备淘汰和报废情况的汇报。Level：Executer职位层级:执行层Workingrelations：工作联系:1.Withthecomputersusers:tohelptheemployeestoinstallthesoftware,maintainthecomputerinagoodworkingconditionanddealwiththemalfunctions与客户机终端的工作联系：客户终端的装机、维护、故障排除、软件安装等；2.WiththeITManager:todothetasksassignedbytheITManager与IT经理的工作联系：完成由IT经理下达的任务；3.Withtheelectrician:thepositionholdercanhelptheelectriciantosetandmaintainthetelephoneline.与电工的工作联系：帮助电工布线。Goalsoftheposition：职位目标:1.Toassurethatallthecomputerterminalsrunnormally,toassurethatallemployeescanworknormallywiththeircomputer.维护客户机终端正常使用，保证员工正常办公；2.Tobuildagoodcompanyprofilebysettingupthecompanywebsite.通过网站建设等方式，对外树立公司良好形象。Workprocessesofthecompanyinwhichthispositiontakesplace参与公司的各项流程如下:ITProcess：servicesupportforeverydepartmentandeveryemployee:horizontalsupportIT流程：向各个部门及每位员工提供IT服务支持的流程Tasks：任务:-MainTasks:60%主要任务：60％1.Tomaintainthecomputerterminalsinagoodworkingcondition维护客户机终端正常使用；2.TocollectsomeITinformation(searchoninternet:forgoodpricesforcomponentsorfittings,fortechnicaladvices,chatwithITspecialiststofindsolutionstoITproblems)搜集IT相关信息（上网搜寻电脑设备、配件价格，与IT专家网上讨论关于解决一些IT问题的方法）；3.Tomonitorthefaxsentorreceivedbythefaxserver监控传真服务器的收发。-SecondaryTasks:30%次要任务：30％1.Tobuildthecompanywebsite维护公司网站；2.Toselectthesoftwarethatthecompanywilluse选购软件；3.ToassisttheITManagertofinishselectingandtestingtheOfficeAdministrationsoftware协助IT经理完成OA系统选型和测试。-OccasionalTasks:10%偶发任务：10％ToparticipateintheERPprojectandinputtheproductioninformationdata参与ERP项目，输入相关数据（生产信息）。Knowledgerequirements：知识技能要求:Degree/Experience:SeniorHighSchoolorTechnicalSecondarySchool/Oneyearorless学历/经验：高中或中专技校毕业/少于一年或一年的相关经验Diploma:MCSE(MicrosoftSystemEngineer)执业证书：MCSE（微软认证系统工程师）Languages:TobeabletoreadEnglish语言：有一定的英语阅读能力Generalknowledge：常规知识：1.Toknowhowtodothemaintenanceofthehardware对硬件设备的维护有一定的认识；2.Tohaveabasicknowledgeaboutnetwork基础的IT专业网络应用知识。Technicalorpracticalknowledge：技术和操作技能：TobeabletoconfigureandmanagetheWindows2000server能熟练应用、配置、管理Windows2000服务器1.Tobeabletoresolvetheroutinecomputertroubles可以排除常规电脑故障；2.Toknowaboutnetworkmaintenance具备网络维护技能；3.Toknowhowtoinstallandconfigurethedifferentsoftwarewecanuseorneed.能够安装配置各种应用软件。Relationalcontents：联系相关项:-Internal(&frequency)：内部（联系频率）:1.Usersofthecomputerterminals:everyday客户机终端：每天2.ITManager:Every2daysIT经理：每2天1次3.Electrician:2timesamonth电工：每月2次。-External(&frequency)外部（联系频率）:Software,componentsandfittingssupplier:2timesamonth软件、配件供应商：每月2次WorkingConditions：工作环境:Worksintheofficeroomwithcomputer办公室办公，使用台式电脑IndependenceandFreedom：独立性和自由度:-Independence:No,thepositionholderneedstoaskforinstructionsfromtheITManager(forexample:topurchasethecomputercomponentsandfittings)独立性：无独立性，任职人执行任务需向IT经理请示（例如，电脑设备及配件采购）-Freedomoforganization:Yes,theITManagerassignsthetaskstothepositionholder,andduringtheavailabletime,thepositionholdercanorganizehis/hertimeandwork.工作安排自由度：可自由安排工作，IT经理指派任务，任职人可以在一定时间内自由安排时间完成工作Controlofemployees(formanagersinchargeofsubordinatesonly)：对下属的督察（仅针对有下属员工的经理）:-Methods：方法:-Frequency：频率:-Keypoints关键控制点:Controlofyourwork：受控工作:-Percentageofworkcontrolled：70％受控比例:70%-Frequency:Every2days频率：每2天1次Impactofthedecisions：工作产生的影响:1.Impactontheworkingconditionoftheserver对服务器工作状况有影响；2.Impactontheinternal