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QualitySystemRequirementsQS-9000FirstEditionIssuedAugust,1994SecondEdition,February,1995ThirdEdition,March,1998•SecondPrinting,June,1998•ThirdPrinting,October,1998ISO9001:1994(initalics)Copyright©InternationalOrganizationforStandardizationRemainderCopyright©1994,©1995,©1998ChryslerCorporation,FordMotorCompany,GeneralMotorsCorporationQualitySystemRequirementsQS-9000.FirstEditionAugust,1994SecondEdition,February,1995ThirdEdition,March,1998•SecondPrinting,June,1998•ThirdPrinting,October,1998TheFebruary,1995editionisobsoleteJanuary1,1999unlessotherwisenotifiedbycustomers(seeForewordtoThirdEdition).FurthercopiesareobtainablefromAIAGat01-248-358-3003****InEuropecontactCarwinContinuous44-1708-861333TheSecondEdition,FourthPrintingdeletedtheChrysler,FordandGeneralMotorslogosfromthefrontcoverandinternalpages.ReferencestoAPQP,SPC,MSA,PPAP,FMEA,QSArefertothosemanualspublishedjointlybyChrysler,FordandGeneralMotors.TheQS-9000ThirdEdition,SecondandThirdPrintings,incorporateseveralminorformatcorrectionsandupdatedcustomerspecificinformation(seeAppendixF).FOREWORDTOTHIRDEDITIONNearly500,000copiesofQS-9000infivelanguagesaredistributedinatleast63countries.Chrysler,GeneralMotorsandcertainFordlocationsworldwiderequireQS-9000thirdpartyregistrationforsuppliers.SuppliersurveyresultsindicatethebenefitsofQS-9000registrationinclude:•improvedquality,e.g.reducedPPMfrompre-registrationlevels,lessscrapandrework•improvedefficiency•improveddelivery•improvedcompanymorale•improvedinternalandexternalcommunicationsCertificationbodies/registrarsarerequiredtopromptlyreportQS-9000registrationstoASQ,formerlyASQC,(seebelow),theadministratorofthesanctionedQS-9000WorldwideRegisteredCompanyDatabase.Aquarterlydirectoryisavailable,andtheinformationcanbeaccessedforafeeontheASQInternetWebPage().ThisdatabasealsoliststherecognizedaccreditationandQS-9000qualifiedcertificationbody/registraroffices.ChangesmadeintheThirdEditionaresummarizedintherevisedQS-9000AppendixF,ChangeSummary.Atwo-columnworkbook,showingtheQS-9000SecondEditiontextintheleftcolumn,andtheThirdEditiontextchangesintherightcolumn,isavailablefromAIAGandCarwinContinuous(seebelow).AllpreviouseditionsoftheInternationalAutomotiveSectorGroup(IASG)SanctionedQS-9000InterpretationswillbeobsoleteatthesametimeastheQS-9000SecondEditionbecomesobsolete.TheseSanctionedInterpretationshavebeenincorporatedasappropriateintotheThirdEdition.TheSanctionedInterpretationswereintendedtoprovideclarificationregardingfieldrelatedquestionsinthelaunchofQS-9000.Someinterpretations,whichprovidedclarification,arenotneededaftermigrationtotheQS-9000ThirdEditioniscomplete.AnyIASGSanctionedQS-9000InterpretationswhichmaybeissuedsubsequenttothereleaseoftheThirdEditionandwhichspecifyapplicabilitytoQS-9000ThirdEditionarebindingforQS-9000registration/compliancestakeholders.TheQS-9000ThirdEditionmaybeusedimmediatelyforQS-9000compliance/registrationefforts.TheSecondEditionmaycontinuetobeuseduntilJanuary1,1999atwhichtimeitbecomesobsolete,unlessotherwisenotifiedbythecustomer.FurtherharmonizationdiscussionswiththeFrench,GermanandItalianOEMsarecontinuing.Agreementwasreachedin1996torevisethecurrentmanualstoprovidereciprocalrecognitionforinternalaudit(QS-9000element4.17)andsubcontractordevelopment(QS-9000clause4.6.2.1).ThusitisacceptableforasuppliertousetherevisedAVSQ,EAQForVDA6manualsforinternalauditingandsubcontractordevelopmenttosatisfyQS-9000third-partyregistrationrequirementsregardingelements4.17and4.6.2(SeeAppendixI).Reciprocalrecognitiondoesnotextendfurther,e.g.registrationtoAVSQ,EAQForVDA6isnotequivalenttoQS-9000registration.Additionalinformationregardingfuturequalitysystemrequirementdevelopmentswillbecommunicatedasappropriate.Acknowledgmentsforthiseffortaredueto:thenumerousEuropeanOEMrepresentatives,AutomotiveIndustryActionGroupTruckAdvisoryGroupmembers,Chrysler,Ford,GeneralMotorsandsuppliercompanyreviewers,andtheInternationalAutoSectorGroupmembers.SpecialacknowledgmentisgiventoTrippMartin,theASQAutomotiveDivisionTaskForceLiaison,forassistanceinpreparingtheThirdEdition.ThanksarealsogiventotheseorganizationswhichhavesupportedChrysler,Ford,andGeneralMotorsintheQS-9000launchworldwide:QualitySystemRequirementsiiiQualitySystemRequirementsTaskForceadministrativesupport,distributionofmanualsandsanctionedtrainingdelivery.................................AutomotiveIndustryActionGroup(AIAG)01-248-358-3003QS-9000/QSAOverviewTrainingAPQPOverviewTrainingPPAP/FMEAOverviewTrainingQS-9000InternalAuditingToolingandEquipmentSupplementOverviewTrainingAPQP“HowTo”WorkshopQS-9000RegistrarAuditorTrainingRealityInteractiveQS-9000CD-ROMComplianceSeriesChrysler,Ford,GeneralMotorsandPlexusModules:UnderstandingQS-9000UnderstandingTESupplementQS-9000QualitySystemDocumentationAuditingTESupplementImplementingQS-9000InternalAuditingR&MTrainingImplementingQS-9000QualityPlanningImplementingFMEAImplementingSPCImplementingMSAQS-9000MerchandiseProgram:01-248-333-1679(U.S.Only:1-888-746-3003)Administrationanddeliveryofsanctionedtraining................