TL9000 Requirements R40

Licensedto:Alcatel,2006July12,ForInternalUseOnly,©2006QuESTForumQualityExcellenceforSuppliersofTelecommunicationsForum(QuESTForum)TL9000QualityManagementSystemRequirementsHandbookRelease4.0Licensedto:Alcatel,2006July12,ForInternalUseOnly,©2006QuESTForumCopyright©2006QualityExcellenceforSuppliersofTelecommunicationsForumForinformationabouttheQuESTForum,visittheQuESTForumwebsiteatquestforum.orgForTL9000specificinformation,visittheTL9000websiteattl9000.orgTL9000isaregisteredtrademarkoftheQualityExcellenceforSuppliersofTelecommunicationsForum.Sectionsofthisdocumentcontaincopyrightedmaterialfromavarietyofsources;thesesourcesareidentifiedintheBibliographyofthishandbook.ThetexthighlightedintheboxesthroughoutthisdocumentisaverbatimreproductionofISO9001:2000.ThistextiscopyrightedbytheInternationalOrganizationforStandardization.Notforresale.Nopartofthisstandardmaybecopiedorreproducedinanyform,includinganelectronicretrievalsystem,withoutthepriorwrittenpermissionoftheAmericanNationalStandardsInstitute,Inc.,11West42ndStreet,NewYork,NY10036,whichholdsreproductionrightsintheUnitedStates.ApprovedandAdoptedbytheQuESTForumEffectiveJune30,2006Licensedto:Alcatel,2006July12,ForInternalUseOnly,©2006QuESTForumForewardTL9000QualityManagementSystemRequirementsHandbook4.0iiiForewordTheTL9000QualityManagementSystemRequirementsHandbookwaspreparedinacooperativeeffortbytheglobalmembersoftheQualityExcellenceforSuppliersofTelecommunications(QuEST)Forum.Ourgoalistocontinuallyadvancetherequirementsandmeasurementshandbooks.Whenthisqualitymanagementsystem(QMS)isimplemented,theresultswillprovidetelecommunicationscustomerswithfaster,betterandmorecost-effectiveservices.AnothermajoraccomplishmentistocontinuallyupdatetheTL9000QMSfortechnologicalandbusinessadvancementsthroughinputfromworldclasscompanies.ThisbookcomplementstheTL9000QualityManagementSystemMeasurementsHandbookwithrequirementsthatsupportTelecommunicationsindustryserviceprovidersandtheirsuppliers’commitmenttomeetingtheexpectationsoftheircustomers.TL9000registeredcompaniesmustreporttheresultsoftheirproductsandservices,whichtrulymakesthisstandardunique.TheQuESTForumispleasedtopresentthisbookinacommonspiritofdelightingourcustomers.2006QuESTForumExecutiveBoardRaghuRau,ChairMaureenMerkle,ViceChairMotorola,Inc.AT&TServices,Inc.JehangirArdeshirDaveAyersTataGroupLucentTechnologiesGiuseppeBorrelliMichaelDaigleAlcatelVerizonCommunicationsShunichiFujiiEverettMcNairFujitsuCorningCableSystemsRonP.OstrowskiOscarPrimellesCiscoSystems,IncBellSouthPeterStanglRichardWoodruffVodaphoneBelgacomLicensedto:Alcatel,2006July12,ForInternalUseOnly,©2006QuESTForumPrefaceTheQualityExcellenceforSuppliersofTelecommunications(QuEST)Forumwasfoundedtofostercontinuedimprovementstothequalityandreliabilityoftelecommunicationsserviceworldwide.ThefounderstookthecriticalinitialstepofestablishingacommonsetofqualitymanagementsystemrequirementsandmeasurementsbycreatingtheTL9000QualityManagementSystemRequirementsHandbookandtheTL9000QualityManagementSystemMeasurementsHandbook.Thesehandbooksaretheresultofacooperativeeffortamongworldwidemembersofthetelecommunicationsindustry.Overtheyears,theQuESTForumworkgroupswithinputsfromtheentireQuESTForummembershiphaveimprovedthehandbookstoensureapplicabilitytonewtechnologies,andnewproductcategories.AswehaveexpandedQuESTForummembership,thehandbooksrepresentaglobalview.TheworkoftheQuESTForumyieldsbenefitstoserviceproviders,theirsubscribers,andtheirsuppliers.MembershipiscomposedoftelecommunicationServiceProviders,Suppliers,andLiaisons.QuESTForumMembersareexpectedtoactivelyparticipateintheQuESTForumworkgroupswherethehandbooksarediscussed.QuESTForummembershavedefinedvoting.QuESTForumMembersvoteonadoptionoftheTL9000structure,content,administration,andotherquestionscomingbeforetheQuESTForum.TheQuESTForumestablishesandmaintainsacommonsetofqualitymanagementsystemrequirementsandmeasurementsbuiltuponcurrentlyusedindustrystandards,includingISO9001:2000.Therequirementspromoteconsistencyandefficiency,reduceredundancyandimprovecustomersatisfaction.Theyalsoenablesupplierstoimprovequalityandreliability,reducecosts,andincreasecompetitiveness.RaghuRauQuESTForum2006ChairSeniorVicePresident,MotorolaTL9000QualityManagementSystemRequirementsHandbook4.0Licensedto:Alcatel,2006July12,ForInternalUseOnly,©2006QuESTForumAcknowledgementsAcknowledgementsThestrengthoftheQuESTForumistheoutstandingcapabilitiesandcommitmentofthememberswhorepresenttheirrespectivecompaniesattheQuESTForumRegionalandWorkGroupMeetings.ThisexceptionalgroupoftalentedindustryleadershasproducedthismajorupdatetotheTL9000QualityManagementSystemRequirementsHandbook.Theseindividualsfromorganizationsaroundtheglobeincludedserviceprovider,supplier,andliaisonmemberswithintheForum.TheyaccomplishedtheupdateoftheRequirementshandbookthroughextraordinaryteamworkbyworkingtogetherforthecommongoodofthisindustry.Personally,andfortheentireQuESTForum,IwouldliketothankthefollowingQuESTForumindividualsandcompaniesfortheirdirectcontributionstothisupdateoftheTL9000QualityMana