文秘专业英语KnowingYourOfficeWorkUnit2学习用英语与办公室同事初次见面问候并了解办公室工作环境学习用英语描述和领会涉外秘书办公室日常工作了解办公室的基本礼仪掌握商务信函及信封的写作格式与规范PreparationfortheFirstDayatWorkTipsYoumaybeginpreparingforyourfirstdayatworkthenightbefore.Thoughbeingexcitedorevennervous,youshoulddoyourbesttogetagoodnight’ssleepsoyouarewellrestedforthenextday.Beforegoingtosleepthenightbefore,gatheranysupplies,tools,orequipmentthatyouwillneedforyourfirstdayatwork.Ifyoucarryabriefcase,packitthenightbefore.Besuretohaveaballpointpenforfillingoutthosenecessarytaxforms.Inthemorningofyourfirstdayatwork,allowyourselfplentyoftimeforgettingreadyandforthecommute.Whetheryou’restartingyourfirstjoboryou’reanexperiencedworker,thereisnobettertimetomakeagoodfirstimpressionthanyourfirstdayatwork.Hereishow:ContentsPartOneDialoguesPartTwoUsefulExpressionsPartThreeSimpleWritingPartFourExercisesPartFiveSocialEtiquetteDialoguesThisisthefirstdayforMissSusanBrownatwork,thepersonnelstaffMrs.LindaSimpsonisgreetingherandintroducinghertoJocelynGreen,theassistanttogeneralmanagerandSusan’ssuperioraswell,tellsherwhatdutiesandroutinejobsshewilltake.DialogueOneS:SusanBrownL:LindaSimpsonL:Hi,Susan,welcometojoinus.S:Thankyou,Mrs.Simpson.Everythingissonewandexcitingtome.L:Yes,Isee.S:Mrs.Simpson,asyouknow,I’mjustanewcomerhere,sowouldyoupleasetellmewhatIshallstartwithmyfirstdayjob?Part1Part2Part3Part4Part5DialoguesDialogueOneL:Sure.FirstofallIthinkweshouldgoaroundandmeetmostofthecolleagueyou’llbeworkingwith,assoonaspossiblesothatyou’llbeawareofwhoandwheretogoifyouneedtohandleanyofficeaffairs.,MissJocelynGreen.Youwillworkwithherduringthefollowingtwoweeksandshewillinstructyouhowtohandletheofficeroutinesbeforesheleavesusandthenyou’ll.(TheygotowardsJocelyn’sworktable.)Part1Part2Part3Part4Part5knowingwho’swhointhecompany11.弄清公司每一个人的身份Let’sstartwithyoursuperior22.我们就从介绍你的上司开始吧。takeherposition33.接替她的位置。DialoguesDialogueOneL:Goodmorning,Jocelyn.MayIintroduceanewmemberofourofficetoyou?ThisisSusanBrown,yourfuturereplacementandshewillworkunderyouinthecomingdoubleweeks.(thenturntoSusan)Susan,thisisJocelynGreen,averyexperiencedsecretaryfromwhomyoumaylearnalotofthingsandskills.J:Gladtoseeyou,Susan.S:Gladtoseeyou,MissGreen.Part1Part2Part3Part4Part5DialoguesDialogueOneL:Susan,I’dliketoshowyouaroundtheadministrativedepartmentsinourcompanywhichincludePersonnel,Finance,ProductionandMarketingDept.Tobeginwith,pleasecomeheretoseethechartonthewallfromwhichyoumayineachdepartment.Yousee,thisistheProductionDept.anditismadeupoffourdivisionssuchas,Mr.JohnThomsonisinchargeofitandtherearefoursupervisorsineachsection.S:Ok,Isee.Part1Part2Part3Part4Part5haveabriefoverviewofthestructures44.简单了解它的基本框架ProductionControl,MaterialControl,QualityInspection,Research,andDevelopmentCenter55.生产控制部、物料控制部、质检部和研发中心DialoguesDialogueOneL:AndthisisMarketingDept.whichincludestwobranches,.Mr.JohnGrayisthesalesmanager.HealwaystakesbusinesstripsandLindaBlackishispersonalassistant.S:Ok,letmewriteitdown.Doyouthinkitispossibleformetogorightnowandseeeachofthem?L:Whynot?Let’sgo.MarketingandSalesCenterandAfter-salesServiceCenter66.营销中心和售后客服中心。Part1Part2Part3Part4Part5DialoguesDialogueTwoS:SusanBrownJ:JocelynGreenS:GoodmorningJocelyn.J:Goodmorning,Susan.Thegeneralmanager,Mr.HenryStevenson,willbegladtoseeyou.Heisahard-workingman,fullofenergyandenthusiasm.Soashissecretary,it’simpossibleforustositidle,ordoingnothing.Insteadwehavealotofworktodoeverydayandsometimeswehavetoworkovertime.Part1Part2Part3Part4Part5ThisistheseconddayforSusantobeatwork,andsheisgreetingJocelyn.DialoguesDialogueTwoS:That’snotaproblemformetoworkovertimeoccasionallybecauseIneedtogetmoreworkingexperience.ButIwonderifitisverydifficulttohandletheseofficeroutines.J:Generallyspeaking,itisnotsodifficultforyousolongasyouareengagedinit.S:Iwill.Then,whatcanIstartnow?J:Well,thefirstthingyoumaydonowistocollecttoday’snewspapersandmessagesandputthemonMr.Stevenson’sdesk,informinghimoftoday’sappointments,meetingsandalltheotherscheduledactivities.S:WhatcanIdofortheseletters?Part1Part2Part3Part4Part5DialoguesDialogueTwoJ:Youwilltakecareofthem,youmayopenalltheenvelopesexceptthepersonalmailstoread,sortandorganizethem,theneitherhandthemoverorreportthemtoMr.HenryStevensonbriefly,inaccordancewiththeircontentsandimportance.Insomecases,youwillbeexpectedtobyyourselfifyouknowverywellabouthow-to,other-wise,you’dbetteraskfortheboss’sopinionsbeforeyoumakedecision.S:Isee.ButshallIalsodealwiththeseemailmessagesorfacsimileletters?J:Yes,itisalsoapartofyourdailyjobswhichyouhavetotakeveryseriously.S:Oh,yes,ofcourse.processtheletters11.处理信函Part1Part2Part3Part4Part5DialoguesDialogueTwoJ:Moreover,youarealsoresponsibleforkeepingallthefilesinorder.Asyousee,.Letmeshowyouhowitworks.Wehavesetupbothprintedandelectronicindexmakingsurewecansearchforanymaterialsveryconveniently.iskeptinthisfile,salesinformation,reportsandbusinessdocumentsinthisfile,thecompany’shistoryofestablishmentanddevelopmentinthatfile.S:settingupagoodfilingsystemmeanshighefficiencyatwork22.建立一个好的档案系统意味着工作的高效率。Part1Part2Part3Part