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20034..................................2(BPR).....................................5.........................12.......................................16BPRIntranet...................19BPRERP...........................27BPR.......................................34...................................36.......................................39.............................43IT................................47.............................53.......................................56..............................61BPR.......................................64BPR.......................................66BPR...........................................70BPR...........................................74ERP.......................................76..................................82--.....881RobertFritz//23WilliamGoldingLordoftheFliesCorporateTides:TheInescapableLawsofOrganizationalStructureBerrett-KoehlerPublishers,Inc.LosAngeles,CA94104-4109RobertFritz4(BPR)BPR(BusinessProcessReengineering,BPR)BPR1990(MichaelHammer),,IBMXEROXAT&TBPR,.,BPR,,,1993,(JamesChampy),8,,,BPR,(BusinessProcess),,,600,70%BPR,15%,.1.,,,,50~60,1040%,70,,,,,,,,,,,,,,3C,(20:5(Customer),,.,,(Change),,,.(Competition)T:Q:C:S:.,.,,,,,18(Smith)19(FrdickTaylor),,,,,,,,20,(HenryFord),,;(AlfredSloan),,.80,,:.,,6,250,,,.,,,,.,,,,,,.,,,,,.,,,,,,.BPR90?,,,,:BPRBPR,;,,,,,;,801,1993,199590%,90BPR,7,BPR.,,,.,,,BPR,,.BPR.,,,,,,,BPRBPR,:,,.,,(BusinessProcess),,,BPR,,::BPR,BPR8.-,,,,BPR,.Inte1,,,BPR,,BPR,,,,,,;CAD/CAM,7038;,500125;,9540,,,,,,.,,d,IBMInte13M,.,,),,150,,9,,,,.,,,,,,.,,,,,,.,,||,,,,,,,.,.,,.,,(),,40,,BusinessProcessReengineeringBPRBPR----Davenport10BPR---BPR----BPR11Cybercorp12WTO13Cybercorp90MIT708090ITe-Management141999Web15byAMTAndersenConsultingOutlookmagazineElanR.BairandDianeD.WilsonInternetDELL120DELLDELL500100200012DELLCEOMichaelDellDELLdisintermediation,Auto-By-TelExpedia1997Auto-By-Tel17910916A.heuser-BuschHarley-DavidsonCiscoWal-MartWal-MartWarner-LambertEDIGEGE17MastercardVisa30%5%?/FONT20%OnstarOnstarOnstarOnstarCompaqcompaq@home18BPRIntranetERPEnterpriseResourcePlanCIMSComputerIntegrateManufactureSystemConcurrentEngineeringCE)(FractionalEnterprise)VirtueManufacturingLeanProduction)(AgileManufacturing)(Holonomic)BPR90BPRMichaelHammer90(BusinessProcessRedesign)(Reengineering)InformationTechnologyBPRInternetIntranetIntranetBPR1BPRBPRBPR19BPR701990MichaelHammerReengineeringWorkDon'tAutomateButObliterateBPR1993MichaelHammerJamesChampyReengineeringTheCorporationBPR(Customer)(Competition)(Change)BPRGrover(1993)()BPRBPRDavenportShortBPRAlterBPRVenkatramanSennBPRHammer2BPRBPRBPR(EDI)BPR7020BPRBPRBPR1BPR23InternetInternetInternetInternet421MRP5AppleMacintoshPCIBMAS/400DOSWindows95NTUNIXBPRBPRITInternet/IntranetBPR3BPRIntranetInternet90(Email)(BBS)(FTP)(Gopher)(WorldWideWeb)IntranetInternetIntranetIntranetBPRIntranetBPRIntranet1IntranetIntranetInternetInternet80TCP/IPHTTPHTMLFTPTelnet22InternetInternetExtranet(VirtualEnterprise)IntranetExtranet2IntranetBPR1TCP/IPTCP/IPIntranetInternetInternetInternet2CGIISAPINSAPIODBCIntranetIntranetIntranetBPR3Web4IntranetIntranet(ThreetieredApplicationArchitecture)(UserServices)23(ApplicationServices)(DataServices)BPRBPR5IntranetIntranetHTMLWindows(GraphicalUserInterface)ActiveXDCOMOfficeInternetExplorer4.06IntranetWebSMTP/NNTPWebBPRIntranetIntranetBPRBPRBPRIntranetBPRBPRIntranetBPRBPRBPRDatequest2000Intranet10IntranetBPRIntranetBPRIntranetBPR1IntranetBPRBPR24BPRBPRIntranetIntranetIntranetIntranetBPR2IntranetIntranetIntranet3IntranetBPRIntranetIntranet4IntranetIntranetIntranetBPRIntranetBPRBPRIntranetWebWebIntranetIntranetTCP/IPWebWorkflowIntranetIntranet25()BPRIntranetBPRBPR26BPRERPERPERPERPERPBPRERP18ITInternetBusinessProcessReengineeringBPREnterpriseResourcePlanningERPBPRCustomerCompetitionChange3C3C27BPRBPR1990MITMichaelHammerReengineeringWorkDon'tAutomateButObliterateMichaelHammerCSCIndexJamesChampy1993BPRHammerChampyBPRProcessFundamentalRadicalDramaticBPRMichaelPorterValueChainBPR28BPRBPRBPRBPRBPRITITERPERP90GartnerGroupInc.60MRP70MRP80MRPII90ERPERPERP29ERPERPERPMRPIIERPLPLeanProductionAgileManufacturingSEERP30BPRERPBPRBPR70%40%40%BPRITBPRITBPRBPRBPRBPRITITBPRBPRITBPRBPRBPRITBPRBPRITERPBPRERPERPIT609080InformationTechnologyIT1801975198510316%15%21%21%15%6%80MRP8010%MIT1984199190ITITIT12345123453245ERPBPRERPERPBPRERPERPBPRERPERPBPRERPBPRERPBPRERPBPRERPBPRERPBPRERPMBAIT33BPRbyAMT248()()()As-Is343~535Sun50700080(20012010)1995201040203060708090()36()(ThePerpetualMotionExecutive)19942000372038byAMT11392403441542,,,(InternationalConsulting),,,,160,160,,,,,KMBPR,,,(IS)IS,,,,,,,;IS,,,,;,IS,IS,43,IS,,,IS4,IS,ISKM,,,(),,IS,,,,IS,,,,,KMIS,,,44IS,:,,,,IS,IS,,,,,,IS,:(Intranet)(Groupware),,,,,,IS,:(XEROXCorp.)EUREKA,,,,,,EUREKA:,(Tips),,,,:(LAPTOPS)(CDROMS)45,,LAPTOPCDROMS,,,,1996EUREKA,5%,1000;30%;85%;500046IT......2613020024Yahoo!8201997608047ITIT1999711930IT3019657041996GDP9%85%7090InternetCIO20CIO7080CIOCIO548CIOITCIOITCIOITCIOITITITCIO709049701992199219984000IT12ITIT1=/50IT10MBA1990LeicesterMBA1997MacquarieIT1ITCIOITCIO