绩效考核指标的有效设定及实施策略

275Vol127No15200910SCIENTIFICMANAGEMENTRESEARCHOct12009:1004-115X(2009)05-0062-053(,200234):,,:();();():;;:C961:AEffectiveSettingandImplementationofPerformanceAppraisalIndexZhangWeiQiang(ShanghainormalUnivarsity,Shanghai200234,China)Abstract:Settingofperformfinceappraisalindexeffectively,whichisthefirstprerequisiteofcarryingoutper2formanceappraisalandperformancemanagementeffectively1Thisthesisdiscussedthreeproblemsofperformanceap2praisalindexsettingfromtheperspectiveofthetheoryandpractice:First,resultsandbehavioraspectsofintensionofperformance;Second,theeffectivepatternsofperformanceappraisalindexsetting;Third,implementationstrategyofperformanceappraisalindexsetting1Keywords:HumanResourcesManagement;PerformanceAppraisalandManagement;PerformanceAppraisalIn2dexSetting1,(GE)CEO:,,(),()()(),,,,:(),,;,,,,,,,,,,,,3:20090605:,,,,,:,,1()()(),,,,,,,,,,,,,,,,,,,,,,,,,,(Results)(Behav2iors),,,(Results)(Behaviors),()(),,,2,,,(),(),:(1);(2);(3),(),:(1),,,S(Roberts1Kaplan),(DavidP1Norton),,(TheBalancedScorecard:TranslatingStrategyintoAction)(2),,,,;,,,(3),,(),365,,,(4),;(5),,,R():,,,:(),(),(),(),,,:(A),,,,(),,,(B),,,,,,(C),,(),,(),,,,AB,(737)11520,,,,,,25%:,(),,,4627(),,,()(A):(a);(b);(B),,:(a),:,;;,;,;(b),:;,(c)():/12()12121212,,,,,,(),(),,,,:,,,,,(),,(KPI),,(KPI):,(),,,(KPI),,,:();():(,),3,,565,,,,,,,,,,,,,,,,,,(GE)CEO,():,,,;,,(),,,,,,,,,,;;;,,,(KPI),,,4()(),,,,,,CEO20,(GE),,,,,:1()11M1:,200512()11M1:,200813()R11()M1:,200714()R11()M1:,20071511M1:,2007161KPIJ1,2008,(6)178()11M1:,200516627