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理論來理Applyingperformanceevaluationtheorytogovernmentfile-managementBen-ChuSun立行Professor,DepartmentofPublicAdministrationNationalChengchiUniversityAbstract見立不力行accountability理了若理漏留來便良理行來參理若說理兩理理行理度更落“Goodgovernment”mustperformwell.Buildingagoodgovernmentnotonlycanimprovepublicproductivity,servicequalityandresponsepeople’santicipation,butalsocansatisfythelawmakerswithaccountability.Intheperformanceevaluationmechanism,file-managementplaysacriticalrole.Ifwecanmanagefileswell,wecankeep“organizationalmemory”wellindetail.Therefore,wecanevaluatepolicyresult,organizationalstructure,andmanagerialtoolsandkeepthedataforthefuture.Thearticletriestostatethebackgroundandmeaningsofperformanceevaluationfirst.Second,itanalyseswhatkindsofrolesfile-managementshouldplayinevaluatingperformance.Finally,itanalyseshowfile-managementaffectsUSAandCanada’sgovernmentperformance.[Keyword]理performanceevaluationfilemanagement溺budgetdeficitperformancedeficitconfidencedeficit年來理Kettl,1998紐來流度行勵略數年不易力理領利了力來不易理流例療利度……利力立見度領理立理理度見立不力行accountability理了若理漏留來便良理行來參理若說理兩理理行理度更落了Kearns來Kearns199635-46兩更兩Kearns利來來說來來兩來列來律行契流錄契錄(sitevisit)SOPs說令料來KevinKearns,ManagingAccountability,199637Kearns不更念不律來ShafritzLobe(1992,p10)行念僚理念說了行Gortner,Mahler,andNicholson(1987,p:393)論連(rigoraccountability)(responsiveness)異說了來更律Kearns(1996,p:43)略了理不理說參念更略來說Kearns念了略律契念兩了說不念略理(見)說契不不不行說行流來例行理TQM理參不行來例立說Kearns類不臨不不理(Implicit)(Explicit)()Tactical(略)Strategic量參料來KevinKearns,ManagingAccountability,199645Kearns了理劣不行行不不僚參便不不行說行略理理立度度勵練理易理易理理理類行行理力理立度理理行流力力行來說理steering更理行理不理理說說理來列GrayandSmeltzer,1993:734-7421.立establishingstandards——立來略2.量measuringperformance——量A量切B量C量performanceindicators3.comparingperformancetostandards——performancemonitor兩度理4.correctingdeviationfromstandards——不行里理了行理行流行度邏理行理理來行理來行理理量量行立類行理良理steeringsteering領理理念理念理理行力不行力來領Stoker,1998:18說理力理行onesizeforall不不理度來行流度淪不不理更理領兩1.——行行理理度gettingresults2.——理來理度更力理不若類行理理理來理理落落便行離行行行度不行立行行度不行若立理切淪料不讀理若落—理理若不()行連不立()若易落識不理論行力若立理力料不良見良理理若行了行了若論(利)行若僚料了歷理念零力量力量理理見理論理理行理理理說理理來理理(BusinessLine)略(StrategyOutcome)(Demonstratedby)理2000-2001年15,322,459金留*領**理2000-2001年7,522,542金留了*料*料理*利聯了2000-2001年13,569,061金*理*識*立2000-2001年16,621,007金理*勵更**略行料來MinisterofCanadianHeritage,2001.NationalArchivesofCanadaPerformanceReport.P.15.理度來立理理立理略略來行列了略行來理理連略來例理留留了便便理識理更更落來理良落理不紐理例2003年便理1.不論2.3.更4.魯林5.6.錄利漏7.魯林(OfficeoftheComptrollerBureauofManagementAudit,p2)理2002年理1.率理2.料立3.料理4.理5.立理(LegislativeAuditDivision,StateofMontana)兩理理理更理理理論理了理度理論理理落落論六論理更料理羅料識論錄識不識不略力年略例略理力TheAustralianArchives例1983年理歷更理便錄不便料歷歷便立倫理理理歷理度理若料料行行更累行行了行立(僚)便力(NARA)略(NARA)力理力錄不理僚了便年錄理ManagingElectronicRecords不淪良---料料理度力便理錄理例便理度理(vision)來利了(mission)(goals)(value)立了年()2007年NARA路行()2007年不論()2007年NARA()2007年NARA路類理力理理理更力行11理行Http//參12001理()北2Grey,E.R.andSmelter,L.R.劉1993理北3Gortner,H.F.,Mahler,J.,andNicholson,J.B.1987OrganizationTheoryAPublicPerspective.ChicagoDorseyPress.KearnsK.P.4ManagingAccountability,SanFranciscoJossey-Basspublishers1996AStrategicManagementofAccountabilityinNonprofitOrganizationsAnAnalyticalFramework,PublicAdministrationReview,Vol54,no.2.5Kettle,DonaldF.1998ReinventingGovernment:AFifth-YearReportCard.WashingtonD.C.:TheBrookingInstitution.LegislativeAuditDivision,StateofMontana.2002ReporttotheLegislature:PerformanceAudit.MinisterofCanadianHeritage2001NationalArchivesofCanadaPerformanceReport.Officeofthecomptrollerbureauofmanagementaudit,cityofnewyork.2003Auditreportonthemanagementandsafeguardingofcityrecordsandhistoricalarchivesbythedepartmentofrecordsandinformationservices.6Shaffir,W.BandLobe,T.J1992TheHarpercollinsDictionaryofAmericanGovernmentandPolitics.NewYorkHarpercollins.