HND商务沟通技巧

Buildingtoserveasthecenteroftheuniversitycanteen1.0Introduction.................................................................2.0Procedure.....................................................................3.0Object...........................................................................3.1Students.................................................................3.2Teachers.................................................................3.3Othergroup..........................................................4.0Price..............................................................................5.0Quality..........................................................................6.0Sanitation…………………………………………….7.0Services.........................................................................8.0Consumption...............................................................9.0Suggestions...................................................................9.1Health....................................................................9.2Service...................................................................9.3Price.......................................................................9.4Reaction.................................................................10.0Recommendation…………………………………..Buildingtoserveasthecenteroftheuniversitycanteen1.0IntroductionTheplacewhichthehumanonlywillthenobtainwhenthebasicnecessitiesoflifesatisfies,onlythenmightfromnowontheuniversitycafeteriabewillgotoeatfortheuniversityteachersandstudentsusescanfurtherdevelopitself,thereforetheuniversitycafeteriawillbeaveryimportantplaceTheschoolcanteenisthestudentpaysattentiontomanyquestions,itrelatesisnotonlythequestionwhichthestudenteatsmeal,themorerelationalstudent'sdailylife,thenaffectstheentireschoolnormaloperationBetweenthecafeteriaandtheteachersandstudentscommunityalsohasthecomplexrelations,ifbetweenthecommunitywhichandthecafeteriagoestoeatinthecafeteriahasmanynotharmoniousfactors,willhindertheschoolinevitablythenormaloperation,thereforetheuniversitycafeteria'sservicewillbeimportantTheconstructiontakeservesasthecentraluniversitycafeteria,enhancestheuniversitycafeteriathegradeofservice.Needstounderstandthattheservicetheobject,theexistencequestion,carriesontheinvestigation,graspstheuniversityteachers'andstudents'demandfully,thuscarriesonthecorrectivemeasure.2.0ProcedureSomeinformationwastakenfrominternetwebsites.Questionnairesandinterviews.Personalpracticalexperience.Asktheschoolconcerned.3.0Object3.1UniversityStudentsTheuniversitystudentistheuniversitycafeteriamostmaintargetclient,isalsothecafeteriaservesmostcommunities.Theresearchalsoindicatedthattheuniversitystudentmostmainexpenseisthedietexpends,butthedietexpendsthemajorpartisoccursintheschoolcanteen,becauseuniversitymanyforlivingatschoolstudent,thereforetheuniversitycafeteriaistheuniversitystudentgoestoeatwiththeexchangemainplace.3.2universityteacherSometimesmanyuniversityteacherswillleavehomefar,tochooseforthesavingoftimeinthecafeteriagotoeat,therefore,theuniversityteachersalsowillbetheuniversitycafeteriacommonexpenseobjects.3.3OthergroupSomevisit,thehumanwhointheuniversityplaysarealsooneofuniversitycafeteriatargetclients.4.0PriceTheuniversitycafeteriameal'sprice,togoingtoeatinthegeneraltime,thQeuniversitycafeteria'spriceisquitereasonable,butsometimesasaresultofthepricerise,theuniversitycafeteria'smealpricecontinuouslyrises,studentinbehaviorheartwhichrisesinpricestothecafeteriaexistencedissatisfaction,Intheinvestigation,80%studentsthoughtthatthecafeteriathemealpriceisexcessivelyhigh,13%studentsthoughtthatthecafeteriapriceisordinary,onlysome7%studentthinkthecafeteriareasonableprice.5.0QualityTheuniversitycafeteriameal'squalityrelatesuniversitystudent'shealthandthesafety,manyuniversitystudentsresponded,buysfrequentlyintheuniversitycafeteriaseparatesthesupper,butalsohasastudenttoeattheinsectorthehairinthecafeteriameal,thestudentsmostlyareordinarytothecafeteriameal'sappraisalandarebad6.0SanitationThecafeteriahealthnotonlyrelatesstudents'healthysafety,alsoaffectsthestudentsdietmood,moreoveralsoaffectsuniversity'swork,thestudy,thelifeorder,downtouniversityandsociety'sstability,therefore,strictandstandardmarkethealthsafetycontrol.Onlythenayoungpartofuniversitystudenttocafeteriahygienicsatisfaction,themajoritystudentsthoughtthatthecafeteriathehealthwaitsforenhancing.7.0Service35%studentsthoughtthatthecafeteriatheservicewaitsforenhancing,some47%studentthinkisalright,17%studentsthinkwell,1%studentsthoughtthatisverygood.8.0ConsumptionMostofthesurveycamefrom185towns,153peoplefromruralareas.Throughtheinvestigationwefoundthatmostofthestudentsinordertosavethemainconceptofconsumption;thatdespitetheideologicalandpsychologicalandotheraspectsoftheincreasinglymature,butstilldifficultineconomicindependence,theydon’thaveafixedincome.Throughtheconsumptionofthebasicpartofthequestionnaireanalysis,wefoundthatmoststudentswillofteneatinthecafeteria,andfewstudentsnevereatinthecafeteria.ShoulddrawattentionisnotSitangxiao