展会沟通技巧

展会沟通技巧：1.Beinteractive.2.弄清客人名字的读法，适当的时候多称呼对方姓名。对方中遇到听不懂的，可以叫对方慢一点，重复，反问对方，不要不懂装懂。3.当客人坐下后，Howmanytimeareyouavailable.4.让客人多说，1.和欧洲美国人谈的时候，你可以让客户简单的说一下此行的目的。希望找一些什么样的供应商。2.Howcanyouevaluateyoursuppliers?很多客户不愿意直接回答你，因为确实太难了，你可以补充一句,justgenerallyspeaking,notthedetailedprinciples.3.What'syourpurchasingplanfornextseason?4假如是零售商：Howmanystoresdoesyourcompanyhave?5假如是中间商：Doyoudistributeyourgoodsonlyinyourdomesticmarket?OrinthewholeEurope?Whichcountryisyourbiggestmarket?(不能直接问谁是你最大的客户，这样太敏感了。）6在展览会最后一两天的时候，你可以问：Whatdoyouthinkhowaboutthetradeshow?Didyoufindeverythingwhichyouneedexactly?5.多用行业术语。如果不懂说明，可以说：WehavesuppliedourproductsforXXXXXcompanyfor5years,andXXXXcompanyisquietsatisfiedforourquality.SoIbelievewecanmeetyourqualityrequirements.这个XXXX公司最好是客户应该知道的，和客户差不多同类档次的，或者高一点点，不要高太多的。6reliability我们假如能站在客户的角度考虑问题，要让买手觉得你在所有的供应商里面，你是最reliable的，包括质量，价格，长期供货能力等等。确认话意：1.Couldyousaythatagain,please?2.Couldyourepeatthat,please?3.Couldyouwritethatdown,please?4.Couldyouspeakalittlemoreslowly,please?5.Youmean…isthatright?6.Doyoumean..?7.Excusemeforinterruptingyou.招待：1.Wouldyoulikeaglassofwater?/howabouttheblacktea?2.Alright,Letmemakesome,I'llberightback.3.Iwouldliketoinviteyouforlunchtoday.4.Ican'tletyoupay,itismytreat,youaremyguest.5.MayIproposethatwebreakforcoffeenow.6.Excuseme,I'llberightback.7.Excusemeamoment.问好：1.It'sagreathonortomeetyou./Ihavebeenlookingforwardtomeetyou.2.Wereallywishyouwillhaveapleasantstayhere.IsthisyourfirstvisittoChina.3.Doyouhavemuchtroublewithjetlag.机场接客：1.Excuseme,areyouMr.Waltonfrom....Company.2.HowdoIadressyou?3.MynameisDavid,I'mfrom...company,I'mheretomeetyou.4.Wehaveacarovertheretotakeyoutothehotel,didyouhaveanicetrip.5.MrDavidSmithaskedmetocomehereinhisplacetopickyouup.6.Isthereanythingyouwouldliketodobeforewegotothehotel.7.Doyouneedtogetbackyourbaggage.相互介绍1.Letmeintroducemyself,mynameisDavidMa,aninternationalsalesmanofthiscompany.2.hello,I'mDavidMa,aninternationalsalesmanofthiscompany.itisapleasuretomeetyou.3.IwouldliketointroduceMr.Chen.Thegeneralmanagerofourcompany.4.David,thisisHerry,thecustomerfromCanada,Herry,thisisDavid,asalesmanofourcompany.5.Itismypleasuretotalkwithyou.6.Hereismybusinesscard,mayihaveyourbusinesscard.7.I'msorry,Ican'trecallyourname,canyoutellmehowtopronounceyournameagain.小聊1.IsthisyourfirsttimetoChina.2.DoyouoftencometoChinaonbusiness.3.WhatkindofChinesefooddoyoulike.4.whatisthemostinterestingyouhaveseeninChina5.Theweatherisverynice.6.Whatdoyouliketodoinyoursparetime.7.whatlineofbusinessareyouin8.Whatdoyouthinkabout..../Whatisyouropinion9.Nowonderyou'resoexperienced.10.Itwasnicetalkingwithyou.11.Good,thatisjustwhatwewanttohear.告别1.Wishyouhaveapleasantjourneyhome.2.ThankyouverymuchforeverythingyouhavedoneforusjuringyourstayinChina.3.Don'tforgettovisitmewhenyouareinFuzhounexttime.Haveagoodjourney.预约1.MayImakeaappointment.I'dliketoarrangeameetingtodisscussourneworder.2.Let'sfixthetimeandtheplaceforthemeeting.3.Canwemakeitalittlelater.4.CouldwemakeitSundayafternoon,itwouldbebetterforme.5.Wouldyoupleasetellmewhenyouhavetime.6.I'mafraidIhavetocancelourappointment.7.willyouchangeourappointmenttomorrowat10tothedayaftertomorrowatthesametime.8.AnytimeexceptMondayisallright.9.Ok,I'llbeherethen.市场销售：客户寻问：1.CouldIhavesomeinfomationaboutyourscopeofbusiness?2.Wouldyouliketotellmethemainitemsyouexport.3.MayIhavealookatyourcatologue.4.广交会谈判常用英语Ourpricescomparemostfavorablywithquotationsyoucangetfromothermanufacturers.You‘llseethatfromourpricesheet.Thepricesaresubjecttoourconfirmation,naturally.我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。Weofferyouourbestprices,atwhichwehavedonealotbusinesswithothercustomers.我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP.请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin.这是价格表，但只供参考。是否有你特别感兴趣的商品？Doyouhavespecificrequestforpacking？Herearethesamplesofpackingavailablenow,youmayhavealook.你们对包装有什么特别要求吗？这是我们目前用的包装样品，你可以看下。Iwonderifyouhavefoundthatourspecificationsmeetyourrequirements.I‘msurethepriceswesubmittedarecompetitive.不知道您认为我们的规格是否符合你的要求？我敢肯定我们的价格是非常有竞争力的Heavyenquirieswitnessthequalityofourproducts.大量询盘证明我们的产品质量过硬。Weregretthatthegoodsyouinquireaboutarenotavailable.很遗憾，你们所询货物目前无货。Myofferwasbasedonreasonableprofit,notonwildspeculations.我的报价以合理利润为依据，不是漫天要价。Moreover,we‘vekeptthepriceclosetothecostsofproduction.再说，这已经把价格压到生产费用的边缘了。Couldyoutellmewhichkindofpaymenttermsyou‘llchoose？能否告知你们将采用那种付款方式？Wouldyouacceptdeliveryspreadoveraperiodoftime？不知你们能不能接受在一段时间内分批交货广交会使用频率最高的谈判英语Whatabouttheprice?对价格有何看法？Whatdoyouthinkofthepaymentterms?对支付条件有何看法？Howdoyoufeellikethequalityofourproducts?你觉得我们产品的质量怎么样？Whatabouthavingalookatsamplefirst?先看一看产品吧？Whataboutplacingatrialorder?何不先试订货？Thequalityofoursisasgoodasthatofmanyothersuppliers,whileourpricesarenothighastheirs.Bytheway,whichitemsareyouinterestedin?我们的产品质量与其他生产商一样的好，而我们的价格却不象他们的那样高。哎，你对哪个产品感兴趣？Youcanrestassured.你可以放心。Wearealwaysimprovingourdesignandpatternstoc