沟通的原始失效模型探讨

ISSN100020054CN1122223öN()JTsinghuaUniv(Sci&Tech),20084832008,Vol.48,No.3w8http:ööqhxbw.chinajournal.net.cn,(,100084):2007203222:(1985),(),,:,,E2mail:[e-mail]:,,,,;(DRB)(DAB):;;;:TU71;C9320:A:100020054(2008)0320333203OriginalfailuremodesforinterpersonalcommunicationsinbusinessLINZhanqin,DENGXiaomei(DepartmentofConstructionManagement,TsinghuaUniversity,Beijing100084,China)Abstract:Theoriginofmostcommunicationproblemsincorporatesettingsliesinthedifferentexperienceseachpersonfacesinreallife.Thepaperdescribesanexperienceregionmodeltoquantifyexperiencesandusesmanagement,engineeringeconomics,biographical,andmathematicaltoolstoanalyzetheoriginofcommunicationfailures.Theresultsprovideatheoreticalstructureforquantitativelogicalanalysisofcommunicationproblems.Theresultsshowthatwhenpeopleexperiencecommunicationfailuresduetodifferencesintheirlifeexperiences,theycanfindcommongroundtocommunicateeffectively,orbringinathirdpersontohelptheircommunication.Examplesfromsomewesterncountriesshowhowthistheorycanbesuccessfullyappliedinalargenumberofdisputeresolutionagencies,suchasthedisputereviewboard(DRB)orthedisputeadjudicationboard(DAB).Keywords:communication;experience;model;originalfailure,,,,,,,(PMI),:[1](1)11,[2],,,,11.1,2,,;,21.21,,,,,,,,,,,,,,11.3,,[3],,,1.4,(3),,,,,,,,3Shannon2Weiner,,,,Bi=lgNij-1öNijNijlgNijlgr.:Bii;Nijij;r2Cih=1-12NijNi-NhjNh.433()2008,48(3):Cihih;Nijij;Nii;Nhjhj;Nhh1.5fs,fsCjnCjnfs,fs[4],,1,2,3,,n,,m:nan=(m-n+1)ö[m(m+1)ö2]100%;fs=(anCjn).22.1,,,,2,2,,,,2.2,:,,,,[5],3,,,,33,,,3,,3,,,[6]3,,,(References)[1].[M].,.:,2005.ProjectManagementInstitute.AGuidetotheProjectManagementBodyofKnowledge[M].LUYoujie,WANGYong.Beijing:ElectronicIndustryPress,2005.(inChinese)[2],.[M].:,2002.ZUOMeiyun,ZHOUBin.BanausicProjectManagementandIllustration[M].Beijing:TsinghuaUniversityPress,2002.(inChinese)[3],.[J].,2002(2):123-127.QIANYan,RENHao.Researchonthecompetitiverelationshipofenterprisesbasedonnichetheory[J].FinanceandTradeResearch,2002(2):123-127.(inChinese)[4].[M].:,2003.LIUXiaojun.EngineeringEconomics[M].Beijing:ChineseArchitectureIndustryPress,2003.(inChinese)[5],.[J].,2007(1):177-183.GAOWeikai,WUBo.Communicationmanagementstudyinthelaborpowerflowofcorporations[J].Study,2007(1):177-183.(inChinese)[6],.[J].,2002(11):48-51.LITaicheng,ZHOUJinru.Theapplicationofarbitrationinthesolutionofinternationalprojectconstructionsdispution[J].InternationalEconomyCooperation,2002(11):48-51.(inChinese)533,: