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中国科学技术大学硕士学位论文上级-下属关系、组织支持感对员工离职倾向的影响：薪酬满意度作为调节变量姓名：张菲若申请学位级别：硕士专业：管理科学与工程指导教师：古继宝2011-05-06Iperceivedorganizationalsupport,POS-leader-memberexchange,LMX--GuanxiRelationship-supervisor–subordinateguanxi--——-AbstractIIAbstractManyfactorshavebeenfoundtoimpactturnoverintention.Onepossiblereasonisthesocialexchangesintheorganization.Therearetwotypesofsocialexchangeshavebeenstudiedinorganization.Exchangesbetweenanemployeeandemployingorganizationarecalledperceivedorganizationalsupport(POS).Exchangesbetweentheemployeeandhisorherleader(supervisor)arereferredtoasleader-memberexchange(LMX).However,theissueofhowthetwotypesofsocialexchangesimpacttheturnoverintentionisindeterminate.Thisstudyexaminestheimpactsoftwotypesofsocialexchangesonfollowers’turnoverintentionsinChinesecorporations.BecausetheexchangebetweenleaderandmemberreflectsthepersonalrelationinChina.Leader-memberexchangecouldnotdescribethisexchangeexactly.Sowepresentthedifferencesbetweenguanxiandrelationshipfirstly,thentheconceptofsupervisor–subordinateguanxitaketheplaceofleader-memberexchange.Wealsoexaminethemoderatingimpactofpaysatisfactionontherelationshipbetweenperceivedorganizationalsupportandturnoverintentions.Resultsfromempiricalstudyindicatethattheperceivedorganizationalsupportlinktherelationshipsoftwodimensionsofsupervisor–subordinateguanxiwiththefollowers’turnoverintentions.Andthepaysatisfactionalsomoderatetherelationshipbetweenperceivedorganizationalsupportandturnoverintentions.KeyWords:supervisor–subordinateguanxi,perceivedorganizationalsupport,turnoverintention,paysatisfaction,__________________________________________________________________________________________1111.1turnoverintention70121.21.2.1-leader-memberexchange,LMXperceivedorganizationalsupport,POS1.2.21.31.3.1-13--1.11.3.21.3.314SpssLisrel1.4--2522.12.1.12007Bennett20092.1.220072.12.12.1.2.12620072005jobsatisfactionTettandMeyer,1993SchwepkerJr.2001Chen20062.1.2.2Greenberg1987AlexanderRuderman19872.1.2.3paysatisfactionLawler197127SinghLoncar20102.2..2.2.120092.2.2.281234562.2.329-------2.3--2070Graen1975socialexchangetheoryroletheory-Graen1975roleepisodemodel-Liden,etal,1993DansereauGraen19752.3.1-210GraenUhl-Bien1995-2.2-2.2LMX--2.3.2-DieneschLiden1986---1VerticalDyadLinkage()2-Leader-MemberExchange()3Leadership-Making()4Team-MakingCompetenceNetwork()2112.3--2.3-2006-2.4-2.3.3--2457101214-GraenUhl-Bien19957777Graen19822122.4-2002---M-LMX-L-LMXL-LMXM-LMX--2002---2.3.4-Liden1993-----LMX213Green1996------WayneShoreLiden1997--200817--2.3.5-2.3.5.1-LidenGraen1980---Wayne1997--Schriesheim1998166-Hui2005MBA2142.3.5.2-MayfieldandMayfield1998-GraenNovakSommerkamp1982LidenandGraen19802.3.5.3---Duchon1986KinickiVecchio1994-EpitropakiMartin20057439--Green1996--2.3.5.4-DyneGrahamandDienesch1994Settoon1996254-Hui2005Epitropaki215Martin2005-2.3.5.5-2080Amabile1983Mumford2002AtwaterCarmeli2009255-2.3.5.6-Scandura1999-2.5-interactionaljusticeproceduraljusticedistributivejustice2.3.5.7-GraenLiden1982--Bauer2006-extraversionHarris2009-empowerment2162.5/2.4EisenhergerEisenherger1986perceivedsupervisorsupportorganizationalpoliticsorganizationalcommitmentorganizationalclimate2.4.1200719862006LMX21719861990Eisenberger19912001ShoreWayne1993Randall1999200120072.4.2Eisenberger1986surveyofperceivedorganizationalsupportSPOS361818Dawley20108RhoadesEisenberger20023636Dawley201080.892006242.4.3RhoadesEisenberger2002702.4.3.1218ShoreShore1995RhoadesEisenberger20022.4.3.2RhoadesEisenberger20022.4.3.3RhoadesEisenberger20022.4.3.4leaderpoliticalskill219Treadway20042.4.42.4.4.1ShoreandTetrick1991Settoon19962.4.4.2Wayne1997200720092.4.4.3safetycommunication220HofmannMorgeson19992.4.4.4Foley2005--2.5--2.5.1---supervisorsubordinateguanxiBian2006-----Chen2009--221-2.5.2--2.5.2.1-200820062.5.2.2--guanxiRelationshipRelationshipHuiGraen1997RelationshipRelationship222Relationship2.5.2.3Law2000---Law2000HuiGraen1997workrelationshipRelationshipWorkRelationshipWorkRelationship-2.5.2.4Chen2009------RelationshipRelationship-Chen2009Bian2006-223--32433.13.1.1-Bian2006-Chen2009affectiveattachmentdeferencetosupervisorpersonal-lifeinclusionLaw2000----Chen2009----3.1.2Eisenherger19863.1.332520073.1.420093.23.2.111a1b3261c--Eisenberger1986Wayne1997-2a2b2c3.1-------3273a3b3c3.2.2220032007GDPMSN2010200912200935%120043.3-Chen20091244461=6=-673286Lambert2000941=4=4Wayne1997571=7=Childers1980851=5=42944.1MBA2009111232328327183.9%4.117664.99535.125186.626-3522482.736-452810.34610.483.018066.48330.69635.45219.2269.63713.74918.1114.18732.18531.47929.2207.411642.811141.04416.22714302004HarmanHarman68.0%28.4%4.24.2.1reliability4CronbachsαCronbachsα0.70-0.860.760.780.770.820.734.2.2validity431Lisrel4.2RMSEA0.08CFI0.9χ2=669.70df=291RMSEA=0.074CFI=0.934.2χ2dfRMSEACFI669.702910.0740.931956.872980.0960.872887.262960.0910.893919.282970.0930.88-1088.743000.1000.85-1624.303080.1300.782331.033130.1600.684.34.34324.312345613.830.991.0023.150.930.36**1.0033.271.150.55**0.34**1.0042.640.390.52**0.17**0.35**1.0054.161.31-0.23**-0.03-0.18**-0.30**1.0062.900.520.27