工作倦怠及影响因素与离职倾向的关系研究

苏州大学硕士学位论文80后员工工作倦怠及影响因素与离职倾向的关系研究姓名：田婷申请学位级别：硕士专业：企业管理指导教师：孙永正2010-0980I8080808070-8080802681MBI-GS800.7710.8242803480II58080TheRelationshipofpost80’semployees’JobBurnoutandTurnoverIntentionAbstractIIITheRelationshipofpost80’semployees’JobBurnoutandTurnoverIntentionAbstractNowadaysalargenumberofpost80’semployeesenteringtheworkplacehavebeenthemainpoweroftheenterprise,withfrequentjob-hoppingalsobecomingtherealitythatenterprisemanagersmustface.Sohowtoimprovetheenterpriseloyaltyofpost80’semployeesandreduceturnover,hasbecomeanewtopictomanagers.Sincethe1970’s,jobburnouthasbecomeapopulartopicofresearchandanimportantconcernforcareercounselors.Themajorityofstudiesonjobburnoutshowthat,jobburnouthadsignificantlyinfluenceonturnoverintention.Butthemajorityofstudiesonburnoutfocusedondocumentingitsexistencewithincertainoccupationalgroupssuchasteachersnurses.Thisstudyistopost80’semployeesastheresearchobject,focuesontherelationshipofthethreedimensionsofjobburnouttheinfluencefactorsofjobburnoutandturnoverintention.Thestudyisonthebasisofexistingresearchonreviewingandanalyzing,combinedwithactualcharacteristicofpost80’semployees,revisedthequestionnaire,andthroughthesiteandmailtoextendrecoveryof268validquestionnaireswereanalyzeddataandresultsessentiallyconfirmedtheconception,themainconclusionsareshowedasfollowing:(1)ThisstudyconfirmedforwesternjobburnoutinventoryMBI-GSafterfine-tuninginChinawiththepost80’semployees.Thefactorsaffectingtheself-designedquestionnaireandjobburnout,leavingitsreliabilityandtendencyrespectively0.771and0.824level,havereachedanacceptablelevel.(2)Thisstudyconfirmsthepost80’semployeeshavehighlevelofjobburnoutandtendency,butnotveryserious.(3)Thisstudyalsoproveddemographyvariablesinstaffjobburnoutandtendencyofdifferences.Amongdifferentlength,unitofnatureandincomeofstaffinthreedimensionsofjobburnoutdoesn'texistsignificantdifferencesonthepreviousresearch,withaslightlyAbstractTheRelationshipofpost80’semployees’JobBurnoutandTurnoverIntentionIVdifferent.Whileleavingthetendencyinitsonlyincomearesignificantlydifferent.(4)Thisstudyshowsthat,inmanyofthejobburnoutintheinfluentialfactorsofcareerdevelopmentchannels,andorganizetheinternalsupport,achievementmotiveandworkandfamilyconflictsbecomeinfluencefactorsofstaffjobburnout.(5)Thisstudyprovestoleave,jobburnoutsignificantlypositivelypredictthetendency,emotionalexhaustionandnegativesnublefttendencywiththepresentsignificantpositivecorrelationbetweendepressionandleft,andachievementtendencyhasnosignificantinfluence.Thisstudybasicallyachievetheexpectedpurpose,jobburnoutinthreedimensionsandleaveswithcorrelationbetweenthetendency,andcanbepredictedbyjobburnoutconvicts.Researchresultsnotonlyfurtherenrichthejobburnoutandtherelationshipofturnoverintheore,andalsohelptheenterprisemanagerstoimprovethepost80’semployee'sjobsatisfaction,reducejobburnoutandturnover.Keywords:post80’semployeesjobburnouttheinfluentialfactorsofjobburnoutturnoverintentionWrittenby:TianTingSupervisedby:SunYongZheng801111.1808080808070%8080200780200580,801%8018028080801.21.2.1807090808030801.2.22006400070%39.2%13%48.2%225%Maslach580135808093%200%cascio2000,80801.2.3801802803801.31.3.1808018041.3.212341808023SPSS13.01.3.31280348015541.180280622.1802.1.1808019801980801980802008801980(2007)8020808020098OY2007807O8020-29801980-1989801980801980-1989809980801980-198980272.1.280806070808080198019892.0420128080328020058080506607080106070808080808080200780162007802007802808200880200880808015808060708080808080298080808080808080802.22.2.1Fredenbeger1974Pines&Aronson1988Etzion1987Cherniss1980Schaufeli&Enzmann(1988)Lee,Ashforth(1993)Dworkin28010MaslachJackson1986Maslach&Jackson2.2.23011Cherniss2Michael(1991)Moore(2000)IT380211LeeAshford2MaslachLeiter(1997)Gabris(2001)31Maslach4022Hughes(1987)Brissie(1988)330Maslach2801212Leiteretal(1998)3Leiteretal(1998)4Moore(2000)ITCherniss(1980)2.2.311Pines1986PinesPines80213BMBMPinesBMPinesShiromMelamed20032Maslach1988MaslachMBIMaslachMBI-GS,Maslach21MBIMBIMaslachMBIMBI7012345628014MBIMBI-HSSMBI-ESMBIMaslachSchaufeliMBIMBI-GSMBI-GS16MBI-GS2BMBMPines21BM71721Pines2.32.3.1Mobley,1997Steel&Ovalle,1984;Mobleyetal1979180215212232.3.2Norrow(1983)Zeffance(1994)Iverson(1999)Martin(1997)Alfonso(2004)Godwin1997280162006(2001)(2002)(2007)IT2()2.3.33701(March)(Simon)(March)(Simon)80217(March)(Simon)2(Mobley)Mobley(1977),Mobley3SteersMowdaySteersMowdayPrice(1977)Mobley(19771979)1234Price-MuellerPricesMuellerPrices(1977)6Price-Mueller2000528018(2.1)/7Prices(1999)MarchSimon2002Price-Mueller2000ITPrice-Mueller(2005)Price2005(2005)PricePrice(200020012002)(2001)802192.1Price-Mueller20002.4Pines1989Maslach(1996)Friedman-----+++++++++-/++/-+/-+/-28020JacksonLeeAshforth1996Moore(2000)FirthBrittion1989Chreniss1980Guerts(1998)200520062004808032133.180801802803803804803.13.2380223.1803233.23.28080808080801802803804567893802410113.33.3.1803.3.2418082MaslachMBI-GS153515314351580325445153.4SPSS13.0123345333802638042744.130027726892.3%89.3%: