HKPC 的绩效考核

PerformanceManagementOrganizational&HumanResourceDevelopmentDivisionHongKongProductivityCouncil管理资源吧（），提供海量管理资料免费下载！SeminarContent•WhyisPMImportanttoBusinessPerformance?•WhatisPM?•ThePMCycle•EffectivePMSystem•IdentificationofIndividualPerformanceMeasures•WhatisBalancedScorecard?•BarriersinStrategicManagementofOrganizationalPerformance•HowdoesaBalancedScorecardTranslateCompanyStrategyintoAction?•FrameworkofaBalancedScorecardPerformanceMeasurementSystem•ActionRequiredforImplementationofanEffectivePM管理资源吧（），提供海量管理资料免费下载！WhyisPerformanceManagement(工作表現管理制度)ImportanttoBusinessPerformance?改善工作程序員工態度改變接受變革ExternalPressures外來壓力修訂營運策略提高生產力宏觀環境:公司:個人:提出人力管理變革工作表現管理制度管理资源吧（），提供海量管理资料免费下载！WhyisPerformanceManagement(工作表現管理制度)ImportanttoBusinessPerformance?BenefitstoIndividuals•Betterunderstandingonperformancestandards•Betterdevelopmentopportunities•Motivatedasitisafairersystemtomeasureemployees’performance•Improvedrelationshipwithsupervisors•Improvedindividualperformance管理资源吧（），提供海量管理资料免费下载！WhyisPerformanceManagement(工作表現管理制度)ImportanttoBusinessPerformance?BenefitstoOrganisation•Effectivemonitoringsystem•Betterunderstandingonperformancestandards•Organisation’sexpectationscanbeclearlycommunicated•Linkindividuals’workoutputtoorganisationalgoals•Bettermorale•Shapeorganisation’sculture管理资源吧（），提供海量管理资料免费下载！WhyisPerformanceManagement(工作表現管理制度)ImportanttoBusinessPerformance?UltimateBenefitstoOrganizationBusinessResultsDrive管理资源吧（），提供海量管理资料免费下载！WhatisPerformanceManagement(工作表現管理制度)?“Aprocessforestablishingasharedunderstandingaboutwhatistobeachieved,andhowitistobeachieved;anapproachtomanagingpeoplewhichincreasesthechanceofachievingjob-relatedsuccess.”管理资源吧（），提供海量管理资料免费下载！DifferentApproachesTraditionalIntegratedPerformanceManagementCompetency-basedIntegratedPMProcessPMasCoreProcessforChange•Asdriverforchange•Integrated•Fitwithculture•Self-managedindividuals&teams•Harmonywithrewards•Motivatingworkclimate•Integratedwithcompetencymodel•Focusondevelopingpeople•LinkedtosuccessionplanningCovers3phases:•planning•managing/coaching•reviewing•Onceayearevent•Notintegrated•Littlemanagingofperformance管理资源吧（），提供海量管理资料免费下载！PerformanceManagement-CurrentTrends(當前趨勢)•Performancemanagementasacoreprocess•Newapproaches:–self-appraisal自我評核–peerappraisal同級同事評核–upwardappraisal下屬對上司的評核–360degreeappraisal360度評核•Greateremployeeinvolvement/participation•Frommeasuringoutputsmeasuringoutputs+inputs•Greaterline-managementownership•Formal,once-a-yearfeedbackmoreinformal,on-goingcommunication管理资源吧（），提供海量管理资料免费下载！PerformanceManagement-CorePrinciples(核心原則)•Corporate&individualperformancearemutuallydependent•On-goingprocessprovidingthebasisforcontinuousimprovement•Reliesonconsensus•Notjusttop-down•A2-waycommunicationprocess•Forwardlooking•Concentrateonpositiveattributes•Worksbestwhenappliedtoallstaff管理资源吧（），提供海量管理资料免费下载！ThePerformanceManagementCycle表現管理週期Performanceplanning表現的計劃Performancereview表現的檢討Performancecoaching表現的督導Reward報酬Training培訓Successionplanning人才銜接計劃Discipline紀律Businessstrategy商業策略Peoplemanagementstrategy人力資源管理策略ThePMCycleHRPractices人力資源措施管理资源吧（），提供海量管理资料免费下载！PerformanceManagement-InterlinkingParts表現管理的互相緊扣的部份Measurement量度表現Learning&Development學習與發展GoalSetting確立目標PerformanceManagement表現管理Appraisal(Review)評核(檢討)管理资源吧（），提供海量管理资料免费下载！TowardsanEffectivePMSystem邁向有效的表現管理制度WhattoMeasure評估什麼?HowtoMeasure如何評估?WorkOutcomes工作成果PerformanceFactors工作表現要素AppraisalFormDesign評核表格的設計UserTraining評核人的培訓TheAppraisal評核階段及評核面談TheProcess評核程序管理资源吧（），提供海量管理资料免费下载！MeasuringOutcomes(Results)如何評核工作成果(效果)Accountabilities(負責範圍)PerformanceStandards(表現標準)Objectives(目標)Whatarethefocusareas?(主要工作範圍)Howwilltheresultsbemeasured(量度)?Withineacharea,whataretheobjectives(目標)?(SalesmanagementTogeneratesalescost-effectivelyToincreasesalesby10%in1998管理资源吧（），提供海量管理资料免费下载！MeasuringOutcomes(Results)如何評核工作成果(效果)Accountabilities,examples(負責範圍的典型例子):•HumanResources人力資源–Staffing聘用人才–Staffrelations勞資關係–Compensationplanning薪酬策劃–Benefitsadministration褔利行政–Executivedevelopment管理層培養–Policydevelopment政策制定管理资源吧（），提供海量管理资料免费下载！MeasuringOutcomes(Results)如何評核工作成果(效果)•Sales–Newbusinessdevelopment–Salesmanagement–Leadgeneration–Accountdevelopment•Marketing–Advertising–Promotionstrategy–Pricing–Marketresearch–Mediarelations管理资源吧（），提供海量管理资料免费下载！SettingObjectives建立目標•StephenCovey:setyourgoalswithinyourrole(介定角色、確立目標)•Anobjectiveisastatementofresultstobeachieved•Characteristics:–Focused–Written–Statedforcefully–Significant–Prioritizedandweighted–Nottoomany–Communicated–“SMART”,“SMARTER”管理资源吧（），提供海量管理资料免费下载！DefiningPerformanceStandards制訂表現標準•Measurablefactorsfromaperformancefactor•4directmeasuresofoutput:–Quality–Quantity–Cost–Time•Maybe“hard”/“soft”numbers,problemstoovercome•Costeffective管理资源吧（），提供海量管理资料免费下载！AgreeingonActionPlan共同協議行動計劃•What•When•Where•Who•Written•Communicated管理资源吧（