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1ThePerformanceManagementJourney绩效管理之旅ManagerTrainingWorkshop经理级培训研讨会2Agenda议程•ModuleOne:TheProcess板块一：绩效管理的流程–WhatisPerformanceManagement?什么是绩效管理？–Whyisitimportant?为什么绩效管理至关重要？–HowdoesPerformanceManagementfitintoourIHGEmployeeCommitment?绩效管理如何体现洲际酒店集团对员工的承诺？–WhatisthePerformanceManagementjourney?什么是绩效管理之旅？•ModuleTwo:TheComponents板块二：绩效管理的组成要素–WhatarethetoolstosupportthePerformanceManagementjourney?–绩效管理之旅有哪些辅助工具？–Howdowecompletethenecessaryforms?如何填写必须的表格？•ModuleThree:TheReview板块三：绩效评估–HowdowecalibrateourPerformanceReviewsinourorganisation?如何在组织内对绩效评估进行校准？–WhatdoesasuccessfulPerformanceReviewlooklike?成功的绩效评估应该是怎样的？–Howdowecommunicateperformancetoouremployees?我们如何与员工就其绩效进行沟通？•ModuleFour:TheDevelopment板块四：员工的发展–WhatisaPersonalDevelopmentPlan?什么是个人发展计划？–Howdoensuredevelopmentoccursthroughouttheyear?如何确保发展计划在全年中得到实施？3ModuleOneObjectives板块一：目标Bytheendofthismodule,youwillbeableto:通过板块一的学习，你将能够：•UnderstandwhatPerformanceManagementmeansatIHG了解绩效管理对洲际酒店集团的意义•ExplainwhyPerformanceManagementisimportant解释绩效管理的重要性•DescribehowPerformanceManagementfitswithourIHGCommitment阐述绩效管理如何体现洲际酒店集团的承诺•KnowthefivestepsofThePerformanceManagementJourney了解绩效管理之旅的五个步骤4ModuleOne:Exercise板块一：练习WhyisPerformanceManagementimportanttoeachofthefollowingkeystakeholdersintheprocess?绩效管理对以下各关键方为什么至关重要？•IHG洲际酒店集团•Yourorganisation(hotelorcorporatelocation)所在组织（酒店或公司）•You,asaleader作为领导的你•Employees员工5PerformanceManagement绩效管理•Youwillknowwhatsuccessmeansforyourrole你将了解对你的角色而言什么是成功•Youwillbeinvolvedinregular,qualityfeedbackdiscussions你将参与定期的，高质量的反馈讨论•Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles你将有机会在你目前和未来的职位上获得发展•YouwillknowwhatcareeropportunitiesareavailablewithIHGaroundtheworld你将知道洲际集团在全球范围内提供的职业发展机会成长的空间6ThePerformanceManagementJourney绩效管理之旅EstablishKPO’s设定KPOTakeAction采取行动ReviewPerformance评估绩效PlanDevelopment发展计划ProvideRecognition&Reward给予认可和奖励7ThePerformanceManagementJourney绩效管理之旅EstablishKPO’s设定KPO•KPO’sareestablishedinJanuary-February1-2月期间设定KPO•KPO’sarelinkedtoourcorepurpose;creating‘Greathotelsguestslove’将KPO与我们的核心目标联系起来；创造“出色的酒店，客人的最爱”•KPO’s‘cascade’downKPO的逐级下达8ThePerformanceManagementJourney绩效管理之旅SMARTKPO’sKPO的SMART要求•SSpecific具体•MMeasurable可衡量•AAchievable可实现•RRelevant相关•TTimespecific有时限9ThePerformanceManagementJourney绩效管理之旅TakeAction采取行动•ExecuteKPO’s实施KPO•DemonstrateIHGLeadershipCompetencies显示洲际酒店集团领导能力•LiveIHGWinningWays履行洲际酒店集团的致胜之道•UseBrandBuildingbehvaiours通过行为打造品牌•Create‘Greathotelsguestslove’创造“出色的酒店，客人的最爱”10Cluster类别Definition定义Competencies能力TeamFocused关注团队Workingtogethereffectivelytomeetbusinessgoalsfaster通过有效的协同合作，更迅速的实现企业目标•FosteringCollaboration全面协作•LeadingandDevelopingPeople领导和发展员工ActionOriented行动导向Drivingtoachieveambitioustargetsinanefficientway以高效的方式推动长远目标的实现•DriveforResults成效驱动•TurningVisionintoAction将愿景转化为行动Passionate工作热情Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds关注客户和商业伙伴的需求，积极做出变革•Guest/Customer&MarketFocus关注客户与市场•ChampioningChange主导变革Savvy业务技能Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture了解现在和将来要击败竞争对手所需要的条件•StrategicThinking战略思维•UnderstandingourBusiness了解业务WinningWays致胜之道DemonstratingWinningWaysacrossthebusinesswhetherweareassistingguests,workingwithbusinesspartners,orhelpingeachother在工作的各个领域，不论是服务宾客、与商业伙伴的合作，还是同事间的互助，都显示出致胜之道的行为准则。•DoTheRightThing做对的事•AimHigher追求卓越•ShowWeCare体现关爱•CelebrateDifference求同存异•WorkBetterTogether协作共赢洲际酒店集团领导能力11ThePerformanceManagementJourney绩效管理之旅ReviewPerformance评估绩效•AnnualPerformanceReview年度绩效评估–EmployeecompletesSelf-AssessmentForm员工完成自我评估表–AssessKPO’s评估KPO的达成情况–CalibrationMeetingstakeplace进行校准会谈–EstablishKPOsfornextyear设定下一年度的KPO•MidYearPerformanceReview年中绩效评估–ReviewKPO’s回顾KPO的达成情况•Provideconstructivefeedbackandcoaching提供建设性反馈意见和辅导12ThePerformanceManagementJourney绩效管理之旅PlanDevelopment发展计划•CreatePersonalDevelopmentPlan制定个人发展计划•ReviewPersonalDevelopmentPlansthroughouttheyear回顾全年的个人发展计划•Setmilestonesfordevelopment设定个人发展里程碑•ExecutePersonalDevelopmentPlan实施个人发展计划13ThePerformanceManagementJourney绩效管理之旅ProvideRecognition&Reward给予认可和奖励•STIpaymentafterPerformanceReview绩效评估后的短期激励奖金•MeritincreaseslinkedtoPerformanceReview与绩效评估相关联的加薪•Nominationstoattendtraininganddevelopmentactivities提名参加培训和发展活动•Careerdevelopment职业发展•Promotions升职14ThePerformanceManagementJourney绩效管理之旅ManagerTrainingWorkshop–ModuleTwo:TheComponents经理级培训课程–板块二：绩效管理的组成要素15ModuleTwoObjectives板块二：目标Bytheendofthismodule,youwillbeableto:通过板块二的学习，你将能够：•ExplainthevarioussectionsofeachPerformanceManagementform解释说明每个绩效管理表格中的不同部分•Identifywhichformsaretobeusedforeachemployeepopulation明确每个员工群应使用的绩效管理表格•UnderstandhowtowriteSMARTKPOs理解如何制定符合SMART标准的主要工作目标（KPO）•KnowhowtoutilisetheRatingScaleanditsdefinitions知道如何评分，以及各分值的含义•DescribehowtowritebehaviourbasedstatementsforeachsectionofthePerformanceReview叙述如何撰写绩效评估各部分中基于行为的评价16TheComponents绩效管理的组成要素TheAnnualPerformanceReviewforms:年度绩效评估表：•AnnualPerformanceReviewCorporateBands1–3年度绩效评估总部办公室1-3级•AnnualPerformanceReviewCorporateBands4-7,HotelBandsH1-H7,Supervisory年度绩效评估总部办公室4-7级，酒店H1-H7级，主管级•AnnualPerformanceReviewCorporateBand8,HotelBandsH7-