不确定条件下的质量绩效测评方法

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不确定条件下的质量绩效测评方法作者:贺金凤,徐松杰,HEJin-feng,XUSong-jie作者单位:河南工程学院,管理科学与工程系,郑州,450007刊名:系统工程理论与实践英文刊名:SYSTEMSENGINEERING—THEORY&PRACTICE年,卷(期):2010,30(11)参考文献(20条)1.GarvinDA.Competingontheeightdimensionsofquality[J].HarvardBusinessReview,1987,65:101-109.2.SlutiDG.Linkingprocessqualitywithperformance:AnempiricalstudyofNewZealandmanufacturingplants[D].Auckland,NZ:TheUniversityofAuckland,1992.3.AndersonJC,RungtusanathamM.ApathanalyticmodelofatheoryofqualitymanagementunderlyingtheDemingmanagementmethod:Preliminaryempiricalfindings[J].DecisionSciences,1995,26(5):637-658.4.FlynnBB,SchroederRG.Theimpactofqualitymanagementpracticesonperformanceandcompetitiveadvantage[J].DecisionSciences,1995,26(5):659-691.5.BlackSA,PorterLJ.IdentificationofthecriticalfactorsofTQM[J].DecisionSciences,1996,27(1):1-21.6.HendricksK,SinghalV.Thelong-runstockpriceperformanceoffirmswitheffectiveTQMprograms[J].ManagementScience,2001,47:359-368.7.HaleK.Therelationshipbetweentotalqualitymanagementpracticesandtheireffectsonfirmperformance[J].JournalofOperationsManagement,2003,21:405-435.8.ArawatiA.ThestructurallinkagesbetweenTQM,productqualityperformance,andbusinessperformance:Preliminaryempiricalstudyinelectronicscompanies[J].SingaporeManagementReview,2005,27(1):87-105.9.王仁鹏,胡宗武,金国强.质量管理结构模型研究中的路径分析[J].工业工程与管理,2002,4:41-45.WangRP,HuZW,JinGQ.Pathanalysisinthestudyofqualitymanagementstructuralmodel[J].IndustrialEngineeringandManagement,2002,4:41-45.10.陈志田.GB/T19580-2004《卓越绩效评价准则》与美国《波多里奇质量奖准则》的对比分析[J].中国质量,2004,12:49-50.ChenZT.ComparisonofGB/T19580-2004ExcellentPerformanceCriteriawithAmericaBaldrigeQualityAwardCriteria[J].ChinaQuality,2004,12:49-50.11.李钊,苏秦,宋永涛.质量管理实践对企业绩效影响机制的实证研究[J].科研管理,2008,29(1):41-47.LiZ,SuQ,SongYT.Empiricalstudyoninfluencingmechanismbetweenqualitymanagementpracticeandbusinessperformance[J].ScienceResearchManagement,2008,29(1):41-47.12.姜鹏,苏秦,党继祥.中国情景下质量管理实践适用性的实证研究[J].软科学,2008,22(10):43-48.JiangP,SuQ,DangJX.EmpiricalstudyonapplicabilityofqualitymanagementpracticeinChina[J].SoftScience,2008,22(10):43-48.13.国家质量技术监督局.质量管理体系标准[M].北京:中国标准出版社,2000.NationalAdministrationofQualityandTechnicalSupervision.QualityManagementSystemStandards[M].Beijing:ChinaStandardsPress,2000.14.CoulambidouL,DaleBG.Theuseofqualitymanagementself-assessmentintheUK:Astate-of-the-artstudy[J].QualityWorldTechnicalSupplement,1995,9:110-118.15.YangJB,DaleBG,SiowCHR.Self-assessmentofexcellence:Anapplicationoftheevidentialreasoningapproach[J].InternationalJournalofProductionResearch,2001,39(16):3789-3812.16.LiM,YangJB.Adecisionmodelforself-assessmentofbusinessprocessbasedontheEFQMexcellencemodel[J].InternationalJournalofQuality&ReliabilityManagement,2003,20(2):164-188.17.贺金凤,徐济超,吴卫东.不确定性多属性决策中的ER方法改进[J].控制与决策,2006,21(4):385-390.HeJF,XuJC,WuWD.Theimprovementofevidentialreasoningapproachformultipleattributedecisionmakingunderuncertainty[J].ControlandDecision,2006,21(4):385-390.18.苏为华.多指标综合评价理论与方法问题研究[D].厦门:厦门大学出版社,2000.SuWH.Studyonthetheoryandmethodologyofmultiple-objective-comprehensive-evaluation[D].Xiamen:XiamenUniversityPress,2000.19.DaleBG,LascellesDM.Totalqualitymanagementadoption:Revisítíngthelevels[J].TheTQMMagazine,1997,9(6):418-428.20.YangJB,XuDL.Ontheevidentialreasoningalgorithmformultipleattributedecisionanalysisunderuncertainty[J].IEEETransactionsonSystems,Man,andCybernetics-PartA,SystemsandHumans,2002b,32(3):289-304.本文链接:

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