五星图模型一种新的绩效考评方法------PDF

:,(,610074):,,360,:360,;,,;360:;;:F240:A:1672-0334(2004)05-0053-07Five-StarChartModel:ANewMethodofPerformanceAppraisalLIZhi2feng,YUYong2sheng(SouthWesternUniversityofFinanceandEconomics,Chengdu610074,China)Abstract:Performanceappraisalisthecoreofperformancemanagement,whichisthefoundationofhu2manresourcemanagementanddevelopment.Onthebasisof360-degreefeedbacksprincipleandmerits,five-starchartmodelisputforwardinthearticle.Themethodconsistsofthreemainaspects.First,itattemptstomakeuseofmathematicalmodeltoovercomethedisadvantagesof360-degreefeedback,whileutilizingfigurestofindoutthesignificanceofperformance.Secondly,itanalyzesthefactorrelatedtoperformance,thenintroducestheconceptofperformancepotentiality.Third,itadvancesthemixed-typeindexsystemtosolvetheproblemgeneratedbythelargenumberofquantitativeindex.Keywords:Five-starchartmodel;Performancepotentiality;Mixed-typeindexsystem:2004-04-06:(1979-),,,,:1,,22.13601940360,40;50,;80,360(360-degreefeedback)(full-circleappraisal)(multi-source175200410MANAGEMENTSCIENCESINCHINAVol.17No.5October,2004©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.assessment),(),,,,,‰‰;,,,2.2360,360,,Brutus,0.10[1],Thornton,[2],,FarhCheng,,,,[3],,,,,;,,,,360London,65%360,28%,[4]3602.3360,,,,,[5],();,[5],,3360,3.15(superior,S)(col2league,C)(junior,J)(expert,E)(I)I,Im:SCJEIm,Ime,e,abcd,,(P)abcde,1145200410©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.1IQIm(Im)IQ+868010080QK1+IK2-|Q-I|K374.480IQ-7480QK2+IK1-|Q-I|K369|I-Q|F78808380I7883:=5,K1=0.4,K2=0.5,K3=0.13.1.1,,,,,360,,,,(|I-Q|F)Im,Im,Im=f(Q,I)=I,|Q-I|FQK1+IK2-|Q-I|K3,IQ+QK2+IK1-|Q-I|K3,IQ-(1),Im;Q,Q=S+C+J+E4;I;3m=1Km=1,K2K1mK3(1):(1)K1K2,K3Km,K2K1mK3,K3,K1K2(2),,;,(3)ImIQ(),K1K2,(-|I-Q|K3)(4)K1K2,13.1.2,P,,P=Sabcde=12sin72(CE+ES+SJ+JIm+ImC)(2)360,P=Sk1+Ck2+Jk3+Ek4+Ik5(5i=1ki=1),ki,:,,,,(3.3),,34,56,23,,P(1),CESJIm8,ki0.2,C10,P=167-152=15;P=8.4-8=014,PmP,()3.1.3(1):(abcde555:©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.2),,abce,d,,(1)(2)P,I,eIm,:ee,,[6]‰P()I=ImP,I=Im,,P()I=ImPIIm3.2P,[7],[8],,(skill,S)(inspire,I)(opportunity,O)(condition,C)(behavior,B),=f(S,I,O,C,B),,,abcde,abcde(2)3.2.1(1),,(2),,,;,,,(3)VictorVroom,,,,(4),,(),[9](,)(,),:,;,,;,,3.2.22,(P0=Sabcde),()(),,65200410©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.3.2.3,,,,,,(1),,,(2),,,,,(3),,,,,;;,,,,,:,,[10]3.33.3.1,,:,,6,(keyperformanceindex,KPI):KPI;;,KPI,,KPI,,,3.3.2,,,,,2,3:,,(Pk)(Ak)Pk(k=1,2,,5)=3i=1Si1Si2Si3Ai1Ai2Ai3BiNikAk(k=1,2,,5)=6i=2Si1Si2Si3Ai1Ai2Ai3Ci-1Mk(i-1)(3),3j=1Skj=1(k=1,2,3);3j=1Akj=1(k=1,2,3);3j=1Bj=1;3j=1Njk=1(k=1,2,,5);5j=1Cj=1;5j=1Mkj=1(k=1,2,,5)4,,,,3755:©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.2ISJCEKPI1S11A112S12A123S13A134S21A215S22A226S23A237S31A318S32A329S33A3310S41A4111S42A4212S43A4313S51A5114S52A5215S53A5316S61A6117S62A6218S63A63B1N11N12N13N14N15B2C1N21M11N22M12N23M13N24M14N25M15A1B3C2N31M21N32M22N33M23N34M24N35M25A2C3M31M32M33M34M35A3C4M41M42M43M44M45A4C5M51M52M53M54M55A5P1P2P3P4P5Pk(k=1,2,,5)ISJCE;Ak(k=1,2,,5)BSCIO3:[].:[M].:,2001.375.85200410©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.35360KPI,,(1),360,180(),,(2):,;,,,,,(3)6,:[1]BrutusS,FleenorJ.W.,LondonM.Does360-degreeFeedbackWorkinDifferentIndustries?Abe2tween-industryComparisonoftheReliabilityandValidityofMulti-sourcePerformanceRatings[J].JournalofManagementDevelopment,1998,17(2-3):177-190.[2]ThorntonG.C.PsychometricPropertiesofSelf-ap2praisalofJob-performance[J].PersonnelPsycholo2gy,1980,(33):263-272.[3]FarhJ.L,DobbinsG.H.,ChengB.S.CultureRelativityinAction:AComparisonofSelf-ratingsMadebyChineseandU.S.Workers[J].PersonnelPsychology,1991,(44):129-147.[4]London,Wojhlers,A,Gallagher.AFeedbackAp2proachtoManagementDevelopment[J].JournalofManagementDevelopment,1990,9(6):17-31.[5],.[J].,2001,(4):119-127.[6]P,N.[M].:,2002.[7]P.[M].:,2003.178.[8].[M].:,2001.201-202.[9]CampbellJ.P.,McCloyR.A,Oppler,S.H.,SagerC.E.ATheoryofPerformance[A].N.Schmitt,W.C.Borman.PersonnelSelectioninOr2ganizations[C].SanFrancisco:Jossey-Bass,1993.35-70.[10],.[M].:,1989.2-3.[11].360[M].:,2003.[12].360[J].,2002,(6):42-45.955:©1995-2005TsinghuaTongfangOpticalDiscCo.,Ltd.Allrightsreserved.