奥美-绩效评估

Ref:TRAINING/HR/SH71107B/rc1Ogilvy&MatherPerformanceAppraisals绩效评估JeanLin林友琴November1997O&MSHPeopleManagementTraining一九九七年十一月上海奥美人力资源管理训练Ref:TRAINING/HR/SH71107B/rc2Ogilvy&MatherSomeViews一些看法Somepeoplereckonthatperformanceappraisalsarelikecleaningateenagersroom:everyonewantstheresult,butno-onewantstodoit.有些人认为绩效评估好比清理青少年的房间一般?每个人都想见到成果，但是却没有人想要去做。Othersreckonthatbeingaskedtodoperformanceappraisalsislikebeingaskedtogivesailinglessonswhileyouarebailingoutthelifeboat:someoneelsewantsaresultbutyouaretoobusytodoit.有些其他人认为被要求做绩效评估好比你正在为救生艇抽水使其免於下沉的当时，被要求教别如何航海：有人想要知道结果，但你却太忙而无法完成它Ref:TRAINING/HR/SH71107B/rc3Ogilvy&MatherSomeViews(Con抎)一些看法(续）Itiscuriousthatmostofusfindithardtogetrounddoingregularappraisalsofthepeoplewhoreporttous,yetstilldesperatelywantfeedbackfromthosewereportto.很奇怪的是，我们大多发现找时间替属下做定期评估是件很困难的事，但却拼命地想从自己的老板身上得到工作绩效的反馈。Ref:TRAINING/HR/SH71107B/rc4Ogilvy&MatherUnworthyResponsestoaRequestforAnAppraisal属下要求评估时，典型推拖的回覆TooBusy太忙Megalomania自大狂╣Toosenior太资深Cop-out逃避Cowardice怯懦Ref:TRAINING/HR/SH71107B/rc5Ogilvy&MatherTooBusy太忙Anappraisal?Trustme.Ourfutureisglorious.Ofcoursethecompanyreallycaresaboutyou,butwecan'tpauseinthemidstofbattle.Onwardsandupwards.绩效评估？相信我。我们的未来是光明灿烂的。当然罗！这个公司是真的很关心你的，但是我们不能停在战场的正中央。Ref:TRAINING/HR/SH71107B/rc6Ogilvy&MatherMegalomania自大狂Youknowhowimportantyouaretothefutureofthecompany.ButsotooamI.AndIamsobusythatIhaven抰gotroundtothinkingmuchaboutyou.Pleaseforgivemyshortcomings.你知道你对这公司的未来有多重要，但是我也是。我太忙了，因而没太多时间好好想到你，请原谅我的弱点吧！Ref:TRAINING/HR/SH71107B/rc7Ogilvy&MatherTooSenior太资深Youaresoseniorthatofcourseitisnotappropriatetoevaluateyouformallyonanyofthosesillyforms.Likeyou,Ireallyenjoyourpartnershipandourinformalchats.Soit抯notreallyaproblemisit?你实在是太资深了，若要很正式的用这些愚蠢的表格来评估你，当然一点都不合适。我真的很喜欢我们的合作方式和非正式的沟通型态，所以这并不是什麽问题，不是吗？Ref:TRAINING/HR/SH71107B/rc8Ogilvy&MatherCop-out逃避Goodquestion.Tellmehowyouwouldlikemetoappraiseyou?(Idon抰haveaclue,butitgetsmeoffthehookforawhile.)好问题。告诉我你希望我怎麽评估你呢？(我一点想法都没有，这样问他可以让我暂时脱离困揪场?Ref:TRAINING/HR/SH71107B/rc9Ogilvy&MatherCowardice怯懦Alongpause......Iamsurprisedthatyouareaskingforanappraisalatthistime.Itreallyisn抰appropriate.(Doesn'tthefoolknowthatheisdoingabadjobatthemoment?)(长时间的鸦雀无声)......我很意外你竟然在这个时候提出评估的要求，这个时机真的很不适当。(难道这个笨蛋看不出他现在的工作表现有多糟糕吗)Ref:TRAINING/HR/SH71107B/rc10Ogilvy&MatherAppraisalsGiveUstheChanceof......评估让我们有机会......Feeding-backconstructivelyonpastperformance对过去的工作表现给予建设性的反馈Buildingandre-inforcingworkingrelationships建立更稳健的工作关系Workingtogethertoagreeadevelopmentplantoimprovefutureperformance一同形成个人的发展计划，以改善未来工作表现Sendingsignalstothosewhodecideompayandpromotion让将被升迁或炒鱿鱼的人得到这个讯息Ref:TRAINING/HR/SH71107B/rc11Ogilvy&MatherOutcomes结果Win-winresultwithbothsidemotivated“双赢”—让双方都感到对未来充满冲劲Agreement(notjustacceptance)onspecificobjectivesthatarechallengingandachievable同意(并非只是接受)具挑战性并可达成的明确目标Ajointplanonhowtogetthere共同形成达到目标的行动计划Ref:TRAINING/HR/SH71107B/rc12Ogilvy&MatherALessThanHonestAppraisalIs......不诚实的评估是会......Misleadingtoyou令人误解Unfairtothepersonyouareappraising对被你评估的人不公平Dangerousfortheagency对公司是危险的