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便EdwardDeming理行行什理練理論•立•來•立•立1(理)2理(理/理//)3行(//理/理/理)4(///)理II行•••••年•不年200220032004流論論料ManagercompletesPerformanceAssessmentandDevelopmentFormRating:EffectiveorHighlyEffective?YesManagerforwardscompletedformtoHRcoordinatornolaterthan8/1/00.HRcoordinatorlogscompletiondateHRcoordinatorreturnsAssessmenttoManagerHRG/HRmgr.reviewstheappraisalNoRating:Exceptional?YesRatingUnacceptable&NeedsImprovement.HRG/HRmgr.ensuresthatPerformanceImprovementPlanisinplaceNoHRG/HRmgr:Conductscomp.reviewtoensureadequatecompensationYesDevelopmentPlaninplace?Adequatecompensation?YesManagercompletesDevelopmentPlanNoNoHRG/HRmgr.reviews,signsandreturnsPerformanceAssessmentformtoManagerManagerconductsreviewconversationandsecuresemployee'ssignatureManagersendsPerformanceAssessmentformtoHRcoordinatorHRcoordinatorsendsPerformanceAssessmentformtoHRIS(PersonnelRecords)HRCoordinatorlogsincompletiondateandchecksforemployeecommentsonPAformArethereemployeecommentsonPAform?NoHRG/HRmgr.reviewscommentsandtakesactionifneededYes2ndlevelmanagersignsthePerformanceReviewformHRcoordinatore-mailsweeklyprogressreporttoVP/GM/EVP流IIII•律•••不不1stLast不•行不•論•不行行說度•說度••••令論年見行論論•了良•不什什論•切不•力•論度•良不•良度易類暈行不來不裡來不來••良•說數量說良數說數量說(6)理(6)行(6)(4)領力理力例理力行力力識識力,利理念力,領力理力行樂度,度利,識力論•••律例參YesNoN/AClear1)KenprimaryobjectivewastomeettimeWorkRelatedstandardsfortheelectricalarea,ifhewantedtoLegallyRiskFreecomeinpermanentemployee.Byallaccountshesuccessfullyaccomplishedthisobjective.Clear2)WrittencommunicationisaweaknessofPatWorkRelatedperhapsasaresultofEnglishbeingasecondLegallyRiskFreelanguage,butneedsworkjustthesame.Clear3)Duetomanpowershortages,DeanhashadtoworkWorkRelatedhard,understressfulconditionsandwithlessLegallyRiskFreesupervisionthanshouldbeexpectedofanyemployee.Clear4)HandlingofmailisaccomplishedbyMagnuswithoutWorkRelatedproblemsatalltimes,whichisarealassistancetotheLegallyRiskFreecompany.Example:1500financialstatementshandledwithoutrequestornotice,andwithoutdirection.Clear5)GinnyyourpersonallifemustbekeptseparateWorkRelatedfromyourprofessionallife.ThebehaviorwhichLegallyRiskFreeyoudisplayedrecentlywasentirelyunacceptable.例參1Kenprimaryobjectivewastomeettimestandardsfortheelectricalarea,ifhewantedtobecomearegularemployeeByallaccountshesuccessfullyaccomplishedthisobjectiveHeisnotsupposedtogetareview.Heisatemporaryemployee!2WrittencommunicationisaweaknessofPatperhapsasaresultofEnglishbeingasecondlanguage,butneedsworkjustthesame.CorrectwrittenlanguageisverycriticalaspectofPatposition.Herposition.Hercommunicationsareoftenunclearandshowsaninabilitytowriteeffectivelywhendealingwithcomplexinformationandtechnicalmaterials3Duetomanpowershortage,Deanhashadtoworkhard,understressfulconditionsandwithlesssupervisionthanshouldbeexpectedofanyemployee.Deansuccessfullycopeswithdemandsfromsupervisors,subordinatorsandpeers.Heperformswellunderpressureandisastrongandreliablememberofthedepartment.4HandlingofmailisaccomplishedbyMagnuswithoutproblemsatalltimes,whichisarealassistancetothecompany.Example:1500financialstatementshandledwithoutrequestornotice,andwithoutdirection.Fineasis.5Ginnyyourpersonallifemustbekeptseparatefromyourprofessionallife.Thebehaviorwhichyoudisplayedrecentlywasentirelyunacceptable.Youroveralljobperformanceisstronglyimpactedby…(statethebehaviorwhichisunacceptableandhowitisaffectingtheperformance)…andhasimpactedyourabilitytobeastrongparticipanttheteameffort.來•降•降料•練力•流略立行SSpecific什MMeasurable量數量來AAttainableRResultOrientedTTimeLimited•來•••立•量•立量行IWILL+ACTIONWORD+KEYRESULT+TARGETDATE+COST列句•聯行••來不來不識IV行••行什行行行不料論見不行讀行行行行讀年度年度更度行裡列度行•不不)••行•利例來說•力•不狀•不不•流•不不不力V什•理流•理理年年年度度理理年年年度度度•聯?來!