成功实施绩效管理(2)

20044Aprocessforestablishingasharedunderstandingaboutwhatistobeachieved,andhowitistobeachieved,andanapproachtomanagingpeoplethatincreasestheprobabilityofachievingsuccess.‰‰‰••••••••••••••••(What)(How)x−−−−−−x+++++++„„„„„„„„…12345678910111812/+++++1./2.3.4.5.6.7.2001920019200192001102001102001920019+/•••/:SWOTO/ST/W7SBackSWOT77SS-------------------GlobalworkforceHRservicedeliveryandinfrastructureassessmentRe-inventionCapacityforglobalexpansionandculturalintegrationSony--SWOT1/2/3/:1234KPI()56781——XABC2.——KRA/CSF)KPI……--总标总总标标门标门门标标KRAKRAKeyResultAreaKeyPerformanceIndicatorsTarget95%KRAKRAKPIKPIKPICSFKPIKPIKPIKPIKPIKPIKPIKPI•••KPI•••KPI•••••••••••••••••••••KPI--KRAKPIXX+–+++++÷–+KRASTRATEGYKPIKPI——X(1-)+X(1-)+--KPI¾KPIKPI--“”“20/80”80%20%¾20%KPIKPI2)2)3)3),4)4)5)5)1)1)KPI10%/4.5-10.62.6-7.90.2KPIKPI//101010202020305070603070**KPI•••()•••KPI•KPI••KPI•--KRA•KRAKPI•KRA(“”“”)•KRA(“”“”)–KPISpecific–Measurable–Achievable–Relevant–KRATimeframed–5-101.2.KPI?*?–“”–+–“”–()()()*,,…–(,)–––––123,45//SkillsSelf-ImageKnowledgeAttitudeValueTraits/Motives/——&&///ITABCD//-1231-2-3-4-1234‰‰‰‰‰‰‰1-2-‰‰1-2-(A)3-(A)4-5-(A)6-‰‰----///////////¾¾¾¾¾¾¾¾¾¾¾/¾¾¾¾/¾¾¾¾¾//¾¾¾¾¾¾¾/¾IT......+/5%10%,----,3999%‘KPIKPIJOBJDKRAKPIObjectiveMinimumWeightKRAPlansProblems1.11.21.31.41.51.2.3.4.20%,XXX”“.,”“20%KPI1XXX”,,,KPIKPI1KPI22.12.21.2.3.4.()()()/•••••KPI••3.13.21.2.3.4.XXXXXX…“…•••••KPI1XXXKPI1...KPInXXX...XXXXXX...XXXXXX...XXX••KPI•KPI••••••KPI1...KPInNonKPI......XXX...XXXXXX......10%...20%15%......KPI,…“2KPI,KPI…““1?...”“…”KPI1...XXXXXX...2.3~3.103.15~5.20...➨“XX…”::•••KPI():2001111031(2001)–•••15%20%2000100295%21yyyyyyyy3yyyyyy•/•/•3/?______()________()__()1520200010029512251700802.2100801258580110105;,,()~••••()0.51.5X43-512-14KPIKPI–“”–“”/KPI1.2.3.4.5.=+1.2.3.4.5.15%20%2000100295%12%25%1700802.2100%80%125%85%80%110105%20%10%20%20%10%20%100%16%12.5%17%16%11%21%93.5%KPI100%+80%-99%60%-79%59%4321Overall3(1)(4)(3)(2)333232432131.2.3.4.KPIKPIKPI12330%50%70%70%50%30%2.32.52.732///*–––––KPI2KPIs––––*––,,//AccountabilityMarket“”CompetenciesandValuesPerformance—“”“”1KPI23/KPIKPIKPIKPI(())KPIKPIKPIKPIKPIKPIKPIKPI––––KPIKPI––––KPIKPI––––KPIKPI––KPIKPI““””()100100S-––––––––––()––SS50100150200+200%+100%–140–80140=X(1+2.5%X(-100))–80121%20%954120%60190702-5%10-20%40-60%10-20%2-5%123KPI4150%0%0%0%10%10%10%10%30%30%30%60%60%30%60%60%10%KPIKPI44““””S30%0%0%0%23%23%23%23%10%10%10%20%20%10%20%20%KPI12123344,•••••••••••“”36///%/,/•••/•••••‰‰‰‰KPI‰KPI‰‰12------ABC-------------------—-------•••••(360,)()()‰?‰...‰.‰...‰‰....‰...‰!11234512345Stereotyping“”21234512345StephenP.Robbins,“OrganizationalBehavior”,6th,PrenticeHallInc,1992•Ambitious,measurableobjectives•Reinforcingfeedback•Consequences•Winningformula•Winningleadershipgroup•Doer-driven•Fact-based•People-intensive•Newmind-set•Newskills,behavior•Systemsandprocess•Structure•Roles•Buildcommitment•Establish2-wayflow•Manageexpectations•InspireactionWhatchangeisneeded?Howshouldtheclientmakechangehappen?GapsinperformanceOrganizationalchallengesinitiativesEnergizingelementsPerformancemeasurementCommunicationsVisionandleadershipProblemsolvingprocessPeopledevelopmentOrganizationalinfrastructure90%90%10%10%15%15%85%85%…………‰‰‰‰‰‰‰‰‰‰‰‰‰‰‰12‰12‰1234BecomeaCoachBecomeaCoach—GROW1.GOAL3.WILL4.OPTIONS2.REALITY|||||/||••–••–•()••“”••()•80/20–•••••••12“”“”5“”a4b11ab2ab3ab4ab5ab6ab7ab8ab9ab10ab11ab12ab13ab14ab15ab16ab17ab18ab19ab20ab21ab22ab23ab24ab25ab26ab27ab28ab29ab30ab•2b,5b,8a,15a,19a,21a,28b•2a,5a,8b,15b,19b,21b,28a•4b,9a,11a,12b,17b,25a,29a,30b•4a,9b,11b,12a,17a,25b,29b,30a•1b,7b,13b,16a,22b,24a,26b,27b•1a,7a,13a,16b,22a,24b,26a,27a•3a,6b,10a,14b,18a,20b,23a•3b,6a,10b,14a,18b,20a,23b/MBTI————••——•••————•()“”“”••!•————•••“”•--·TT——————••••BalanceScoreCard‰‰1992Dr.RoberKaplanDr.DavidNorton12‰Gartner2000100040%••••••••••••••••FinancialCustomerROICustomerLoyaltyOn-TimeDeliveryEmployeeSkillsProcessQualityProcessCycleTimeInternal/BusinessProcessLearningandGrowth“”111221212TheInternal-Business-ProcessPerspectiveCustomerNeedIdentifiedCustomerNeedSatisfactionIdentifytheMarketCreatetheProduct/ServiceOfferingInnovationProcessOperationsProcessPostsaleServiceProcessBuildtheProducts/ServicesDelivertheProducts/ServicesServicetheCustomer?ƒ?ƒ?ƒ?ƒƒƒƒƒƒƒƒƒƒƒƒƒ,••CSF/KPI•CSF/KPI/BSC••••KPI•••CSF/KPI/BSC•KPI•••CSF/KPI/BSC•,,,,,,,,