研究与开发人员绩效综合评价研究

华中科技大学硕士学位论文研究与开发人员绩效综合评价研究姓名：徐星申请学位级别：硕士专业：企业管理指导教师：王宗军20060428IDTIIAbstractIntheeraoftheknowledgeeconomy,withtheadvancementofscienceandtechnology,increasinglyfiercemarketcompetition,innovativepeoplecouldbeabletoachievesustainedcorecompetitiveadvantages.Forenterprises,thiscontinuingcorecompetitivenessismanifestedmainlyinthecompetitiononinnovativesourceofproductsandservices–ResearchandDevelopment(R&D)personnel.ThelevelofR&Dpersonnelperformancedirectlydeterminesthedestinyofenterprises,butthespecificityofR&DjobleadstodifferentcharacteristicsbetweenR&Dpersonnelandordinarystaff.Therefore,howtomakescientific,comprehensive,impartialassessmentonR&Dpersonnelperformance,therebystimulatingtheirenthusiasm,initiativeandcreativity,isadifficultpartandkeypointofhumanresourceformodernenterprise.Underthisbackground,first,thearticlesummesuptheresearchstatusofR&Dpersonnelperformanceevaluation,summarizesexistingdifficultiesandproblems,andthenexploresthefuturetrendsoftheresearch;Subsequently,itanalyzesthefourfeaturesofR&Dpersonnelperformance,identifiedthecontentofR&Dpersonnelperformance--outcomes+behavior+abilitywiththecombinationofscholars’cognitivecourse,andeventuallysetsupamorescientific,comprehensive,impartialintegratedindicatorssystemonR&Dpersonnelperformanceevaluation;Andthen,basedontheindicatorssystem,itestablishesacomprehensiveevaluationmodelsofR&Dpersonnelperformance.Themodeloptimizesandempowerstheindicatorssystemwithanalytichierarchyprocess,meanwhileitcomprehensivelyevaluatesofR&DpersonnelperformancewiththeuseofFuzzyEvaluationMethod;Finally,themodelisusedtoundertakeacomprehensiveevaluationonsixR&Dstaffperformanceofhigh-techcompanynamedDT,anddemonstratesgoodperformanceresults.ThestudyhopestohelpR&Dstafftotakethehelmrightlyduringtheircareer-planningroadandasthesametime,helpenterprisestoachievesustainablecorecompetitiveadvantagethroughR&Dpersonnelperformanceevaluation.KeywordsR&DpersonnelR&DpersonnelperformancePerformanceevaluationIntegratedevaluation___111.12080[1-2]120042004GDP40.722050339017197919921535[3]23197319931519208042121[4]1.2[5-6][7]3[8]1234541.3[9-10]12531.41-161-1DT722.12.1.1NPVROI[11]Szakonyi,1994;Werne&Sounder,1997[12-13]Faulkner1996Lint&Pennings1998Copeland&Keenan1998Bollen1999Angelis20001213Benchmarking2832.1.2360Inter3602-112-13609212[14]2.1.3AHPFitzgeraldtheresultanddeterminantsframeworkBSCBrownSvensonFoster[15-16]Saaty1971UU1U2U3U42-2102-2Fitzgerald1991Kaplan&Norton1996[17-19]Bremser&Barsky2004Kuang-HuaHsu20052005122.22.2.12.12.2.211[20]2.2.3——2.2.4[21]2.2.52004122.32.3.12.12.2Schumann1995Lee1996Kaplan&Norton1996Werne&Sounder1997Lopes&Flavell1998Nixon1998Germeraad2003Werne&Sounder1997[22]2.3.2Schmitt1991Moon&Fitzgerald1996Kaplan&Norton1996Atkinson1998Bremser&Barsky2004Kaplan&Norton(1996)Atkinson199820032.2.42.3.32.1.1Faulkner1996Lint&Pennings1998Copeland&Keenan1998Bollen1999Angelis2000132.3.4Traces20021433.13.1.12004[23]2005[24]123Smith1234153.1.2[25-27]1/234343.2163.2.1PerformanceBatesHolton1995[28]3.2.2117[29]2Bernadin1984Kane1996[30-31]1231843MurphyCampbellMurphy1990Campbell1993MotowidloScotter121934/5[32-34]3.2.3/203-13-1/3-23-2/21——12/12223KPI3603.33.3.1[35]12345236789103.3.23.2.3/1/2412345623.2.3/Cardy&Dobbins1994Murphy&Cleveland1995Murphy1989[36-37]MotowidloScotter3.2.2Murphyl989Murphy&Cleveland19951234/1996VanScotter&MotowidloInterpersonalfacilitationJobdedication[38]Conway19992512345326[39-41]3-23-1273-33-2283-3KPIKPI360360KPIKPI360360360360KPIKPI360360360293-33603603603603603603603603603603044.1123PwRwBwA=++PPerformanceRResultBBehaveAAbilityiw1,2,3()i=4.24.2.1PRBA4-1360[42-44]4-2314.2.2——C1C2C3C21C22C23C24C254-1C1C2C3C4C54-232AHP[45]14-1CC0Cij1/CijCji=1Cii=2C1/niCijCijCij==∑1njCiCij==∑4-1CiCjCijCiCjCiCj1CiCjCiCj2CiCjCiCj3CiCjCiCj4CiCjCiCj51/CijCji=C1111nmmnCCCCC⎛⎞⎜⎟=⎜⎟⎜⎟⎝⎠KMOMLiw331/niiwCiCi==∑4.2.3[46]1max1[()/]niiiCwnwl==∑2max()/(1)CInnl=--RI4-2)4-2RIn12345678910RI000.580.901.121.241.321.411.451.493/CRCIRI=CRCR0.14.2.4Excel2003MATLAB6.51340.62500.13650.2385Pw⎛⎞⎜⎟=⎜⎟⎜⎟⎝⎠CI=0.00915RI=0.58CR=0.015820.21830.15600.09660.04260.03260.0789Rw⎛⎞⎜⎟⎜⎟⎜⎟=⎜⎟⎜⎟⎜⎟⎜⎟⎜⎟⎝⎠CI=0.0213RI=1.24CR=0.017220.00870.02660.04960.04370.0080Bw⎛⎞⎜⎟⎜⎟⎜⎟=⎜⎟⎜⎟⎜⎟⎝⎠CI=0.0331RI=1.12CR=0.029520.02610.07370.1387Aw⎛⎞⎜⎟=⎜⎟⎜⎟⎝⎠CI=0.00185RI=0.58CR=0.00319310.01960.0065Aw⎛⎞=⎜⎟⎝⎠CI=0CR=033520.00520.00520.00590.00390.02060.01200.00590.00870.0062Aw⎛⎞⎜⎟⎜⎟⎜⎟⎜⎟⎜⎟⎜⎟=⎜⎟⎜⎟⎜⎟⎜⎟⎜⎟⎜⎟⎝⎠CI=0.1111RI=1.45CR=0.0766330.07480.02270.0412Aw⎛⎞⎜⎟=⎜⎟⎜⎟⎝⎠CI=0.00460RI=0.58CR=0.007930.44720.13730.28810.1274Zw⎛⎞⎜⎟⎜⎟=⎜⎟⎜⎟⎝⎠CI=0.0324RI=0.90CR=0.0364-331214-30.44720.13730.28810.12741.00004-41412/361360.23850.58160.54000.07480.21830.15600.09660.07890.07480.04960.04370.04260.04120.032666.32CR0.1374-4u10.34930.2183u20.24960.1560u30.15450.0966u40.06820.0426u50.05220.0326u60.12620.0789U10.62501.0000u70.06370.0087u80.19480.0266u90.36300.0496u100.32020.0437u110.05830.0080U20.13651.0000u120.750.0196u130.250.0065U310.10951.0000u140.07120.0052u150.07120.0052u160.07970.0059u170.05350.0039u180.27980.0206u190.16220.0120u200.07970.0059u210.11870.0087u220.08400.0062U320.30901.0