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1©2006IBMGreaterChinaGroupIBM的文化变革成功经验分享与人才管理实践2©2006IBMGreaterChinaGroupGCGLearning议题IBM文化转型IBM中国人才挑战与架构人才新干线(TalentExpress)概述Q&A3©2006IBMGreaterChinaGroup过去十年IBM进行了深刻的变革转型4©2006IBMGreaterChinaGroupIBM变革转型中策略、财务、产品的成功得到了广泛的关注和赞誉营业额：$630亿税前收入:亏损$88亿股票价格:$21固步自封硬件厂商分公司各自为政分散的IT系统营业额：$891亿税前收入:$75亿股票价格:$88(2004/06)(SplitTwice)以客户为先技术与服务方案提供商全球整合业务全球共用的IT平台IT行业的领导者200319935©2006IBMGreaterChinaGroup但IBM转型成功的真正核心是文化和领导力的转型重新思考定位IBM企业文化的核心价值观定义新的领导力模型–将抽象的价值观具体化培训全球的每一位经理在新的领导模型下定义相应的绩效考核标准，考核所有员工以新的领导力模型培养领导人才以此为基础,推动其它业务上的变革6©2006IBMGreaterChinaGroupHighPerformanceCulture高绩效文化Win赢Execute执行Team团队7©2006IBMGreaterChinaGroupIBM的领导能力模型包含了四个方面的十一种领导特质致力于成功(FocustoWin)对客户的洞察力(CustomerInsight)突破性思维(BreakthroughThinking)不断追求目标的动力(DrivetoAchieve)动员执行(MobilizetoExecute)团队领导力(TeamLeadership)直言不讳(StraightTalk)团队协作(Teamwork)决断力和决策能力(Decisiveness/DecisionMaking)持续动力(SustainMomentum)发展组织的能力(BuildingOrganizationalCapability)教练／培养人才(Coaching/DevelopingTalent)个人奉献(PersonalDedication)核心(TheCore)对事业的激情(PassionfortheBusiness)8©2006IBMGreaterChinaGroupIBM人力资源战略吸引、激励和保留我们行业中最好的人才9©2006IBMGreaterChinaGroup10©2006IBMGreaterChinaGroup独立的业务领导促进变革全球化基础学院管理学院技术领导企业领导高阶主管资深专业掌握电子商务技能专业学院学习成长新员工培训专业素质和技能管理人才的发掘管理培训工作轮换良师益友接班人计划由专业而领导新时代的开创者Develop培养人才11©2006IBMGreaterChinaGroupMotivate激励人才Performancemanagement绩效管理PersonalBusinessCommitment(个人年度目标)EmployeeDevelopmentPlan(员工发展计划)PayforPerformance(按表现计酬)Compensation薪酬不同工不同酬能者多勞多銀兩12©2006IBMGreaterChinaGroupPerformancemanagementtool-PBC绩效管理工具-个人年度目标PBC个人年度目标Win-objective,result赢-确定目标、结果Execute-strategy/execution执行-确定策略/执行Team-teamwork团队-团队合作PerformanceManagement绩效管理13©2006IBMGreaterChinaGroup绩效管理设定目标记录结果打分及评估阶段性回顾反馈及辅导个人年度目标(PBC)•业务目标•管理目标•发展目标PBC等级•最高贡献者,10-20%•平均中上/可靠的贡献者,65-85%•最低标准，需要改进,5-15%•不满意14©2006IBMGreaterChinaGroupToptalentisourkeyfocusforretentionprogram优秀人才是我们留住人才的重点Whoareourtoptalent谁是优秀人才Highperformance业绩好Highcontribution贡献大Criticalskills有重要技能Highpotential潜力大Whatprogramwecouldoffer我们应提供什么计划Retain留住人才15©2006IBMGreaterChinaGroupTop20%前20%40%ofsalaryincreasebudget薪水预算的40%Retentionprogram(ESO,SHL..)留人计划Promotionacceleration加速提升Developmentacceleration加速发展Middle60%中间60%Competitivecompensationandbenefits有竞争力的酬劳和福利Trainingandopportunity培训和机会Helpthemmovetotop20%帮助他们上升到前20%Bottom20%后20%PIP(performanceimprovementplan)业绩改进计划Redeployment重新安置Termination解聘HighPerformanceCulture高绩效文化16©2006IBMGreaterChinaGroupIBM正逐渐成为行业的领导并被他人认同BESTCOMPANIESTOWORKFOR*SINGAPORE2003亚洲十佳雇主IBM中国被命名为中国最受尊敬的雇主Uchinaga-san被财富杂志评为“有能力女性”组织培训第一获得最佳雇主荣誉#1Among100BestCorporateCitizens#1CompanyforDevelopingLeaders最适合职业母亲工作的公司17©2006IBMGreaterChinaGroupGCGLearning议题IBM文化转型IBM中国人才挑战与架构人才新干线(TalentExpress)概述Q&A©2005IBMCorporation18ThereisaTalentShortageInChina!中国面临着人才短缺问题0%10%20%30%40%50%60%LeadershipProjectManagementClientManagementITande–businessskillsMarketingSalesSpecialisttechnicalskillsGeneraltechnicalskillsRestBest70%ofcompaniesnominatedasBestEmployersinChinareportedthattheyareexperiencingtalentshortages;81%ofTheRestofthecompaniesparticipatinginthestudyreportedshortages.调查表明中国70%的最佳雇主公司面临着人才短缺；参加调查的其他81%的公司也面临着同样的问题。Source:HewittAssociates©2005IBMCorporation19AnEvenBiggerChallenge更大的挑战•ThelevelofturnoveramongseniormanagersandleadersishigherthanitiselsewhereinAsiaPacific资深经理人的流动比例超过了亚太其他国家Percentageoffulltime/permanentmanagerswholeavevoluntarily全职经理人主动离职百分率11.0%42.59%13.35%0.91%5.21%4.49%5.87%4.98%9.35%8.41%0%5%10%15%20%25%30%35%40%45%50%AustraliaChinaHongKongIndonesiaKoreaMalaysiaPhilippinesSingaporeTaiwanThailandDatasource:HewittAssociates20©2005IBMCorporation2005HRWinningPlaysFreshBlueforNewHiresValueIBMerforAllEmployeesManagementZoneforAllManagersTalentExpressforLeadershipEnableSolutionPartofInnovationforGrowth21©2005IBMCorporationFreshBlueDevelopmentProgram(新员工入职培训)人才市场IntegratedRecruitment(整合招募)Pre-boardingDevelopment(就任前发展)Internshipprogram-Pre-ELT(实习生计划)-暑期&秋季NewEmployee’s1stYear(新员工入职第一年)YOURIBM关键时刻IBM员工对接计划---师徒相承,电子辅助成功新起点,欢乐蓝色路(电子社区,自助学习)E-learning,groupactivity,callpractice,fieldassignments,…(电子学习,小组活动,角色扮演,实地演练)Pre-ELTactivities课前电子学习及小组活动(3w)ConsultativeCalling咨询式客户拜访(5d)S&DTraineesWiningwithValue(5d)以价值制胜ClosewithValue(5d)以价值成交OptionalServicesTraineesIGSI-FSPE(5d)项目环境下基本技能Experiencehires(社会招聘)Campushires(校园招聘)Pre-Studyviae-LearningS&DProfessionalsPELTWiningwithValue(5d)以价值制胜IGS/BCSProfessionalsIGSI-FS(5d)服务环下境基技能IGSProfessionsBootcampIGS新兵训练营PresentationNegotiationOptional2005GCGHR|WinningPlays|Confidential©2005IBMCorporation22ValueIBMer-GCGMMMAwardsCommunication&Collaboration沟通交流齐心协力Appreciation&Atmosphere激励赞赏和谐氛围Respect&Realization以诚相待成就事业Empathy&Enthusiasm感同身受传递热忱23©2005IBMCorporationNewManagementDevelopment(新经理发展计划)BasicBlueforNewLeaders(6m)e-learningLL(4d)e-learningEnableSolutionPartofInnovationforGrowthEnableSolutionPartofInnovationforGrowth后备经理人选拔管理培训新任经理第一年HPLLeaderReadiness提名上岗培训(NMO)ManagerZone:WelcomeLetterfromGM,Round-table,ManagerClinicManagerOrganizer,PerformanceManagement,NewManagerConnectionProgramLocalprogramWWprogram*Allcourseslistedherearemondatoryprogramsfor