[英文简历]酒店文职人员

[英文简历]酒店文职人员HOTELCLERKSandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.OBJECTIVE:Tocontributedevelopedcustomerrelationsandadministrativeskillstoachallenginginahotel.SUMMARYOFQUALIFICATIONS:Developedinterpersonalskills,havingdealtwithadiversityofclients,professionalsandstaffmembers.Detail-andgoal-oriented.Functionwellinhigh-stressatmosphere.KnowledgeableonbothEECOandAPTECcomputerssystems.CAREERHISTORY1992-PresentTHEOLIVERHOTEL,Whitewater,KSHotelClerkResolvedguestsneeds.ControlledreservationinpututilizingEECOcomputersystem.Handledincomingcalls.Maintaineddailyreportsinvolvingreturnguests，corporateaccounts,andsuiterentals.Inspectedrooms.1988-1991WALDENHOTEL,Walton,KSHotelClerkTrainedpersonnel.Handledtelephone,internationalfaxandtelexbookings.Maintaineddailyandmonthlyreportstrackingdemandsandguaranteedno-showbilling.UtilizedAPTECcomputerforinputtinggroupbookingandlists.1986-1987WALDENHOTEL,Walton,KSSalesAssociateAssistedcustomers.Maintainedstock.Opened/closedshop.Trackedbestsellingnovels,andmaderecommendationstocustomers.1983-1985BETHELCOLLEGE,NorthNewton,KSSecretaryResponsibleforgeneralclericalduties.Resolvedinquiries.Assistedinlocatingguestspeakers.EDUCATIONBETHANYCOLLEGE,Lindsborg,KSBachelorofScience;Sociology,1983PREFERENCESFurnisheduponrequest.Candidatescustomerrelationsandadministrativeskills,essentialinthehotel/hospitalityfield,areemphasizedthroughouttheresume.Educationisde-emphasizedbecausecandidatesworkhistoryisstrong.