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1wH翰威特ImproveBusinessResultsThroughPeople通过人改进经营结果NEUSOFTCorporation东大软件集团有限公司March2001二OO一年三月2wH翰威特AboutthisMaterial关于这份材料Inresponseto“Neusoft”invitation,HewittprovideinthismaterialoursuggestedprojectapproachtohelpNeusoftbuilduptheworld-widestandardhumanresourcemanagementsystem,whichwillbeespeciallyfocusedonthejobdesign/evaluation,compensationdesignandperformancemanagement.Thisdocumentationdemonstrateshowwewillproceedthisproject.Wealsoemphasizeourunderstandingsuponyourneeds,ourmethodologiesforthefulfillmentandsomedetailedissuesduringtheco-operationbetweenNeusoftandHewitt.我们接受了东大软件集团有限公司(东大)的委托，为贵公司提供一份关于翰威特公司将如何帮助制定一个世界标准的人力资源管理系统，尤其是东大特别关注的工作设计/评估，薪酬激励及绩效管理系统的设计方案。本文本中所包括的信息说明了我们将如何进行这个项目。我们特别指出了我们对贵公司需求的理解、完成这个项目的方法过程以及翰威特公司与东大合作的许多细节问题。Thesuggestedprojectapproachadoptssomesuccessfulideasandprocedureswhichhavebeenprovedinotherhumanresourceconsultingprojects.Weacknowledgethatyouwillhavesomemodificationsbasedonoursuggestionstoensurethesuccessofthisproject.Welookforwardtogettingyourinput.这个建议的过程采纳了一些其他人力资源发展项目中运行较好的步骤。我们认识到为了保证项目的成功运作你们可能会对我们所提出的设计方案做出相应的改动。我们随时欢迎贵公司的指导，并希望贵方提出你们的想法以改进我们的建议方案。3wH翰威特Contents内容AboutHewittAssociates关于翰威特公司OurUnderstandingofYourSituation对贵公司情况的理解LinkingHRIssuestoBusiness人力资源问题与公司业务相结合ConsideringFactorsinDesignandImplementation设计和实施所要考虑的因素OurSuggestedApproach我们的设计方案OurConsultingTeam我们的咨询团队OurExperienceinTelecomIndustryinAsiaPacific我们在亚太区电信业上的经验FeeandTiming费用与时间结构4wH翰威特HewittAssociatesLLC翰威特咨询公司5wH翰威特HewittAssociates翰威特公司Globalmanagementconsultingfirmspecializinginpeoplesolutionstobusinessissues专长于从人员管理入手解决商业经营问题的全球性管理咨询公司LargesthumanresourcesconsultingfirmintheU.S.A为美国最大的人力资源咨询公司12,000Associatesworld-wide全球12,000名员工75%ofFortune500areHewittclients财富500强中75%的公司为翰威特公司的客户Over1.28billionUSDinrevenueinFY20002000年度销售收入达12.8亿美金81officesin37countries在37个国家建立了81个办事处—19officesinAsiaPacific在亚洲建立了19个办事机构6wH翰威特HewittinChina(Con’t)翰威特公司(续)LargestandmostexperiencedworkforceconsultingfirminChina中国规模最大并且经验最丰富的人力资源咨询公司3officesinShanghai,Beijing,andHongKongwithnearly100Associates在上海、北京、和香港办事处拥有近100名员工6yearsofclientexperienceinChina六年在华咨询经验800+clientsinChina在中国已拥有800多家跨国客户公司的客户基础Multi-cultural,multi-lingual,multi-talentedstaff跨文化、多种语言能力、多方面经验技能的咨询队伍One-firmfirm全球一体化的组织结构7wH翰威特OurConsultingExperience我们的咨询经验Largestandmostexperiencedrestructure,compensationandperformancemanagementconsultingpracticeinChina中国最大、最有经验的重组，薪酬及绩效管理咨询队伍—40full-timeconsultants40名全职咨询顾问Mostexperienceinprogramdesign在项目设计方面拥有丰富的经验—Organizationalchange,Salarystructure,jobevaluation,paydelivery...机构重组，工资结构、职位评估、工资发放...ExperiencewithSOEs,JVs,RepOffices,WOFEs,PrivateChinesecompanies与国营企业、合资企业、外商代表处、独资企业及中国的私营公司均有合作经验WorkingrelationshipwithMOFandCSRC与财政部和证监会的良好合作关系8wH翰威特HowtoHelpOurChinaClients(currentproject)翰威特如何帮助在华的客户企业(近期项目)AdidasAirProductsAlliedSignalB.A.T.ButlerManufacturingFordFudianAutomotiveCaltexCarrefourChinaEagleSecuritiesChinaGrandEnterprisesChinaNationalInvestmentGuaranteeCompany(NIGC)ChinaWorldTradeCenterCocaColaDecathlonDowCorningDelphiAutomotiveDanoneDuPontExxonGeneralElectricGeneralMotorsGilletteGraceHenkelHoneywellIBMJohnson&JohnsonLegendMaryKayMesserMobilMotorolaNestleNikeNovartisNovoNordiskOwensCorningPillsburyProcter&GamblePraxairRocheS.C.JohnsonSchneiderElectricShanghaiEastDragonZipperMakingCoShanghaiFudanKingstarLimitedShellWyeth-Ayerst9wH翰威特OurExperienceinTelecomIndustryinAsiaPacific翰威特在亚太地区电信业的服务经验10wH翰威特OurClientsinTelecomIndustryandInformationIndustry(翰威特在电信及信息行业的客户)AirtouchCommunicationAlcatelCommunicationsAmeritechAT&TBCTelecomBCE(BellCanadaEnterprises)BellAtlanticBellSouthBritishTelecommunicationCable&WirelessCable&WirelessCommCincinnatiBellDDIDeutscheTelekomFranceTelecomGTEJapanTelecomKoninklijkePTTLegendComputerNederlandMannesmannMCICommunicationsMediaoneGroupNetcomSystemsNewZealandTelephoneCompanyNigerianTelecommunications(Nitel)NipponTelegraph&TelephoneOlivettiOrangePhilippineLongDistanceTelephoneCo.PortugalTelecomSBCCommunicationsSingaporeTelecommunicationsSKTelecomSouthernNewEnglandTelecommSprintTeleDanmarkTelebrasTelecomCorpofNewZealandTelecomItaliaTelefonicadeEspanaTelefonosdeMexicoTeleportCommunicationsGroupTelstraTIMUSWestVodafoneGroupWorldcom11wH翰威特SuccessinworkforceplanningrequiresHRto:成功的进行员工队伍战略部署计划需要人力资源部门来：—Understandoutcomesdesiredbybusiness了解企业经营的预期成果—Understandbusinessstrategiesforobtainingoutcomes了解获得这些成果所要采取的经营策略—Definebestorganizationstructuretosupportbusinessstrategy设计最佳组织结构来支持经营战略—Definepeoplerequirementsneededtoachievebusinessstrategy确定完成企业经营策略所需的员工素质能力要求—Developstrategiesfordeliveringpeoplerequirements制定将员工能力付诸于实践的策略—Developtechniquesformonitoringprogresstowardgoals发展对于达到目标的进程进行监控的技能LinkingPeopleStrategytoBusinessStrategy将人力资源战略与企业经营战略相联系12wH翰威特Rewarding薪酬管理AlignOrganizationtoBusinessStrategy组织与经营策略相统一DesiredBusinessResults经营目标BusinessStrategies经营策略PeopleRequirements对员工的要求HRStrategies人力资源策略EmployeeNeeds员工的需求HR人力资源Performing绩效管理Learning培训发展Staffing人员配置EmployeeSatisfaction员工满意CustomerSatisfaction客户满意Organizing组织管理13wH翰威特OurUnderstandingofYourSituation我