人才管理最佳实践

Copyright©2010Bersin&Associates.Allrightsreserved.TalentManagement:Benchmarks,Trends,&BestPracticesKarenO’LeonardPrincipalAnalystJune,2010Copyright©2010Bersin&Associates.Allrightsreserved.Page2AboutUsƒWhoWeAre•PremierresearchandadvisoryservicesfirmfocusedonenterpriselearningandtalentmanagementƒResearchAreasEnterpriseLearningLeadershipDevelopmentPerformanceandTalentManagementCareerandSuccessionManagementStrategicHRSystemsƒOfferingsIn-DepthStudiesandReportsResearchMembershipsAdvisoryConsultingCopyright©2010Bersin&Associates.Allrightsreserved.Page3AgendaƒResearchobjectivesandmethodologyƒKeyfindingsƒAdditionalresourcesƒQ&AResearchObjectivesƒTounderstandthematurityandeffectivenessoftalentmanagement:GovernanceRoadmapforintegrationTalentsystemsImpactontalentmetricsƒToprovidebenchmarksandbestpracticesforHRexecutives.Copyright©2010Bersin&Associates.Allrightsreserved.Page4Copyright©2010Bersin&Associates.Allrightsreserved.Page5ResearchDepthandBreadthBroadReachofCompaniesƒSurveyconductedinMarch-April2010ƒLargeBaseofRespondents725U.S.organizationsHRmanagers/directorsCross-sectionofindustriesƒCompanySizes297Small(100-999employees)257Midsize(1,000-9,999)171Large(10,000ormore)ƒQualitativeinterviewswith17companiestoprovideadditionalinsightsCopyright©2010Bersin&Associates.Allrightsreserved.Page6KEYFINDINGSCopyright©2010Bersin&Associates.Allrightsreserved.Page7OverviewofKeyFindingsƒTalentmanagementoverviewƒGovernanceandorganizationalstructureƒRoadmaptointegrationƒImpactoftalentmanagementƒTalentsystemsCopyright©2010Bersin&Associates.Allrightsreserved.Page8TalentManagementFrameworkTalentStrategy&BusinessAlignmentWorkforcePlanningLearning&CapabilityDevelopmentCapability&CompetencyManagementTalentInfrastructureCareerManagementPerformanceManagementSuccessionManagementLeadershipDevelopmentBusinessMetrics&ScorecardsTotalRewardsTalentAcquisitionOrganization&GovernanceCopyright©2010Bersin&Associates.Allrightsreserved.Page9TheBeginning:CreatingaTalentStrategyƒTalentplanning:identifytalentchallengesandsolutionsbasedonbusinessgoalsƒIntegrationstrategy:howtolinktalentprocessesƒChangemanagementstrategy:transitioningfromcurrentstatetofuturetalentapproachƒMeasurementapproach:keytalentmetricsandhowtoevaluatesuccessCopyright©2010Bersin&Associates.Allrightsreserved.Page10TalentStrategiesTodayMorecompaniesaredefiningandimplementingtheirtalentstrategies46%areintheIntermediateorAdvancedstagesoftheirstrategies.Copyright©2010Bersin&Associates.Allrightsreserved.Page11TalentStrategiesbyIndustryGovernmentistheleastmaturesector;banking&techaremostmature.Copyright©2010Bersin&Associates.Allrightsreserved.Page12CentralizedTalentLeadershipATMexecutivedrivesthetalentstrategy&implementation30%ofU.S.companieshaveadedicatedTMrole.Copyright©2010Bersin&Associates.Allrightsreserved.Page13TMExecutiveResponsibilitiesTMexec’sdrivemany,butnotall,talentinitiativesCompensationandworkforceplanningaretypicallyseparate.TMexec’sareprimarilyresponsibleforthesetalentinitiativesCopyright©2010Bersin&Associates.Allrightsreserved.Page14TMStructure:FinancialServicesCo.Compisseparate;PerformanceMgmtreportsintodifferentchannelCopyright©2010Bersin&Associates.Allrightsreserved.Page15TMStructure:GlobalHospitalityCo.CorporateHRStructureRegionalHRStructureCorporate®ionalstructures;recruitingreportsintocountry-levelstructure.Perfmgmt,Succession,Careermgmt,CompetenciesCopyright©2010Bersin&Associates.Allrightsreserved.Page16BusinessOwnershipƒHRactsasthestewardorfacilitatorofthetalentstrategyEnsuresstructuresandresourcesareinplaceImplementstools,processes&systemsƒBusinessleadersandmanagersmustowntalentmanagementAdopttalentmanagementprocessesAcceptresponsibilityforresultsCopyright©2010Bersin&Associates.Allrightsreserved.Page17TalentManagementMaturityModelLevelsindicateincreasingintegration,businessownership&alignmentLevel4Fullyintegratedprocessesandsystems.Talentmanagementisbusiness-driven.Level3Primaryfocusisonconnecting.Singlepersonorteamresponsiblefortalentgoals&outcomes.Level2Beginningtoidentifyconnectionpoints.Severalsystemsprimarilyintegratedthroughmanualprocesses.Level1Individualtalentprocessesorsilos.Mayhavesystemsinplacebutnotconnected.28%45%20%7%Copyright©2010Bersin&Associates.Allrightsreserved.Page18LinkcompetenciestocareerpathsLinkcompetenciestocareerpathsLinkcompetenciestoonboardingLinkcompetenciestoonboardingDefineCompetenciesDefineCompetenciesRevampPMProcessRevampPMProcessCreatecompetency-basedlearningcurriculumCreatecompetency-basedlearningcurriculumSelect&implementLMSSelect&implementLMSLinkPMtocompensation&successionplanningLinkPMtocompensation&successionplanning200820092010SelectPMSystemSelectPMSystem2011RoadmaptoIntegration:AnExampleCopyright©2010Bersin&Associates.Allrightsreserved.Page19MeasuringSuccess:TurnoverTurnoverratesdeclinedin2009duelargelytotheweakjobmarketOverallturnoverwas12%in2009,halfofwhichwasvoluntary.Copyright©2010Bersin&Associates.Allrightsreserved.Page20MeasuringSuccess:PromotionsEconomicfactorsinhibitedpromotionsinmostcompanies43