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()$60,000$10,00015,0001,000$26,0005,0003,0005,000$13,000$10,000$5,000$15,000$54,000$6,000WesternMachineTool,Inc.()$60,000$10,00015,0001,000$26,0005,000$5,000$31,000()$29,000WesternMachineTool,Inc.•1850-1975––(ROCE)–––16%––––(BalancedScorecard)–TranslatingStrategyintoAction––––––––––––TotalQualityManagement–JustInTime–Time-basedCompetition–LeanProduction/LeanEnterprise–Customer-focusedOrganization–Activity-basedCostManagement–EmployeeEmpowerment–Reengineering–––(1996)(coremeasurementgroup)(customervalueproposition)(1996)*TechnologyidentificationITITITITProcessIntegrationCustomerFocusCustomerFocusLeverageITtoCreateValueLeverageITtoCreateValueStrategyMap:(Lead/Lag)*/Rationale/FormulaNotesAssumptions//PersonAccountable(Deliverables:S/No:1.2.3.4.5.(BCP)EvaluateEnterprisePortalOptionsF1C1C2ITRetentionC3ITI1I2ITI3ITI4ITintegrationI5ITI6L1ITL2L3–PositivevalueperquarterTBATBA-ITF1M2–ITPositivevalueperquarterTBATBA-ChargebacksystemITP&LF2-F3-F1–