平衡计分卡中国战略实践03

33.1:3.1.11990199012AdvancedMicroDevicesCIGNAConnerPeripheralsCrayResearch1AnalogDevices2AnalogAnalog/1990123.1.21992199219901219963.23.2.1199340199333.2.2199619964199653.2.31996199334119963.2.42001200163.2.52002PaulNiven20027NoviaScotiaPowerNoviaScotiaPower42JohnWiley8199020023.34LingleSchiemann9••••3.3.1MobilUSM&R10199419953431994199820%571219931995199870%80%63%199420%199880%3.3.212AICPA1135%80%IMA12200180%50%4410%1/360%50%10%10%90%3.3.3830.120138370%TQM75%64%JIT50%345••••143.4199020021990121.RobertS.KaplanandDavidP.Norton.TheBalancedScorecard.Boston:46HarvardBusinessSchoolPress,1996:vii-xi.2.R.S.Kaplan.AnalogDevices:TheHalf-LifeMetric.HarvardBusinessSchoolCase,1990.3.RobertS.KaplanandDavidNorton.PuttingtheBalancedScorecardtoWork.HarvardBusinessReview,1993.4.RobertS.KaplanandDavidP.Norton.UsingtheBalancedScorecardasaStrategicManagementSystem.HarvardBusinessReview,1996.5.RobertS.KaplanandDavidP.Norton.TheBalancedScorecard.Boston:HarvardBusinessSchoolPress,1996.6.RobertS.KaplanandDavidP.Norton.TheStrategy-FocusedOrganization.Boston:HarvardBusinessSchoolPress,2001:viii.7.PaulR.Niven.BalancedScorecardStep-By-Step.NewYork:JohnWiley,2002.8.Ibid.,p.ix.9.J.LingleandW.Shiemann.Frombalancedscorecardtostrategicgauges:Ismeasurementworkit?.ManagementReview,1996(3):56-61.10.RobertS.Kaplan.MobilUSM&R(A):LinkingtheBalancedScorecard.Boston:HarvardBusinessSchool,1996,andKaplan&Norton.TheStrategyFocusedOrganization.Boston:HarvardBusinessSchoolPress,1996:29-63.11.Mark.Frigo.Nonfinancialperformancemeasuresandstrategyexecution.StrategicFinance,2002,84(8):6-9.12.MarkL.Frigo.Strategy,businessexecutionandperformancemeasures.StrategicFinance,2002,83(5):6-8.13.KhimLingSimandHianChyeKoh.Balancedscorecard:Arisingtrendinstrategicperformancemeasurement.MeasuringBusinessExcellence,2001,5:18-26.14.Ibid.347