QIT-Facilitator-Training-QIT促进员培训

QITFacilitatorTrainingQIT促進員培訓QIT&ImprovementQIT與改善FormalWinConsultantsLtdQITFacilitatorTrainingQ—Quality品質什麼是品質WhatisQuality顧客滿意的產品或服務Customersatisfiedproductorservice什麼是顧客whoiscustomer接收產品/服務的組織或人theperson/organizationwhoreceivesproduct/service優質的要求requirementsofexcellentquality物超所值superbvalueFormalWinConsultantsLtdQITFacilitatorTrainingI–Improvement改進改進是指為改善產品的特性和(或)提高用於生產和交付產品的過程的有效性和效率所開展的活動，……必要時，對結果進行評審，以確進一步的機會審核、顧客反饋和品質管理體系評審也可用於識別這些機會改進是一種持續的活動。Improvementreferstotheactionstakentoenhancethefeaturesandcharacteristicsofproductsand/orincreasetheeffectivenessandefficiencyofprocessesusedtoproduceanddeliverthem…Resultsarereviewed,asnecessary,todeterminefurtheropportunitiesforimprovement.Audits,customerfeedbackandreviewofthequalitymanagementsystemcanalsobeusedtoidentifyopportunities.Improvementisacontinualactivity.ISO-9000:20003.9FormalWinConsultantsLtdQITFacilitatorTrainingT-Team團隊二人或以上neveralone方向一致unifiedgoals共同目標unifiedobjectives資源共享shareresources榮辱與共sharepride各司其職divisionofwork各盡其責FormalWinConsultantsLtdQITFacilitatorTrainingQIT-品質改善小組由個別部們或跨功能小組,對品質作出長期或短期改善活動‧functionalorcross-functionalteams,long-termorshort-termqualityimprovementactivities以小組形式活動，透過定期會議及其他活動actasateam,throughperiodicmeetingsorotheractivitiesFormalWinConsultantsLtdQITFacilitatorTraining跨功能(部門)管理Cross-functional(departmental)management改善工作重點是TQM，而達到目標，必須跨越各功能性部門之間障礙。如品質問題非由品管部門獨自負責。FocusatTQM,toachieveobjectives,mustcrossfunctionalbarriers.Qualityproblemsarenottheresponsibilityofonedepartmentalone.FormalWinConsultantsLtdQITFacilitatorTraining跨功能(部門)管理Cross-functional(departmental)management跨功能管理是指為達成QCDMS跨越部門之間管理活動。Cross-functionalmanagementmeanstoachieveQCDMSacrossthedepartmentsFormalWinConsultantsLtdQITFacilitatorTraining改善觀念Improveattitude改善與管理Kaizenandmanagement過程與結果processandresult遵循PDCA循環/SDCA循環followPDCA/SDCA品質第一Qualityfirst用數據說話talkwithfigures下一制程就是顧客thenextprocessiscustomerFormalWinConsultantsLtdQITFacilitatorTraining品質改進的定義Qualityimprovementdefined品質改進qualityimprovement品質管理中致力於提高有效性和效率的部份thepartinqualitymanagementthatdealswitheffectivenessandefficiency有效性effectiveness完成所策劃的活動並達到所策劃的結果程度的度量ameasureofachievingplannedactivitiesandgetresultsISO:90002.2.12-14FormalWinConsultantsLtdQITFacilitatorTraining品質改進的定義Qualityimprovementdefined效率efficiency所達到的結果與所用的資源之間的關係relationshipbetweenresultsachievedandresourcesusedISO:90002.2.12-14品質改進的杠杆原理Qualityimprovementleveragetheory交付deliver品質問題qualityproblem制造production流程設計processdesign產品/服務設計product/servicedesign事後糾正correctiveaction客方customer組織organisation設計design過程控制processcontrolFormalWinConsultantsLtdQITFacilitatorTraining維持與改進Maintenanceandimprovement維持是依照標準的作業程序來工作；maintenanceisoperateaccordingtoinstructions改進是以改進現有標準為目標的活動。ImprovementisimprovetheexistinginstructionsorstandardsFormalWinConsultantsLtdQITFacilitatorTraining創新與改進之分別Innovationandimprovement創新Innovation則是借助大筆資源投資於新技術或設備，而產生急劇變化的改進Capitalinvestmentintechnologyandequipment,bigchangestakeplaceFormalWinConsultantsLtdQITFacilitatorTraining創新與改進之分別Innovationandimprovement改進Improvement是強調以員工的努力、士氣、溝通、訓練、團隊、參與及自律來達成目標，由於持續不斷的努力，所產生的是小步伐改進，而遂次累積而成Stressemployeecontribution,morale,communication,training,teamworkandself-disciplinetoachieveresults.Astheeffortiscontinual,smallstepscanbeaccumulated.創新、改進、維持、概念圖innovation,improvement,maintenanceconceptdiagram（今井正明GembaKaizen著）高層管理seniormanagement中階管理middlemanagement督導人員supervisorystaff作業人員operatinglevel維持Maintenance創新Innovation改進ImprovementFormalWinConsultantsLtdQITFacilitatorTraining持續改進ContinualImprovement是一種以追求更高的過程效果和效率為目標的持續活動。IsaseriesofactivitiesinpursueofhigherprocessefficiencyandefficiencyFormalWinConsultantsLtdQITFacilitatorTraining為何要持續改進?whycontinualimprovement顧客的需要在變化customerrequirementsarechanging社會在進步thesocietyisprogressing技術在發展technologyisdevelopment競爭對手不斷增強competitionisincreasingFormalWinConsultantsLtdQITFacilitatorTraining品質改進的層面qualityimprovementinterface高層的品質改進項目seniormanagementqualityimprovementprojects管理上決策問題及技術上的設計問題managementdecisionsandtechnicaldesignproblemsFormalWinConsultantsLtdQITFacilitatorTraining品質改進的層面qualityimprovementinterface中層的品質改進問題middlemanagementqualityimprovementprojects方針目標的落實、策略上制定及指導和組織改進的進行充分發揮資源整體的效用qualitypolicyandobjectivesplanning,implementationpreparationandinstruction,overalleffectivedeploymentofresourcesFormalWinConsultantsLtdQITFacilitatorTraining品質改進的層面qualityimprovementinterface基層的品質改進問題frontlevelqualityimprovementprojects操作層的改進，重點是提高過程實現的產品及日常工作品質shopfloorlevelimprovements,focusatprocessimprovementanddailyqualityworkFormalWinConsultantsLtdQITFacilitatorTraining改進的目標TheobjectiveofqualityimprovementQUALITY提升品質COSTING降低成本DELIVERY準時交付SERVICE優質服務MANAGEMENT有效管理FormalWinConsultantsLtdQITFacilitatorTraining品質改善目標的準則AguidetoqualityimprovementobjectiveS(Specific):目標明確M(Measurable):目標可量性A(Attainable):目標經努力可達成R(Relevant):目標需具價值性T(TimeTable):目標需以時間衡量結果FormalWinConsultantsLtdQITFacilitatorTraining持續改進的對象ContinualimprovementObjectsMAN人員MACHINE設備MATERIAL物料METHOD方法ENVIRONMENT環境FormalWinConsultantsLtdQITFacilitatorTraining3M與3K3Mand3KMUDA-無馱(浪費)MUR