sieble培训材料1

1Modulei:SiebeleBusinessEssentialsTrainingSection1:Introduction2ModuleObjectivesThismoduleprovidesanintroductiontotheTrainingfacilitiesSiebeleBusinessEssentialsTraining3GettingStartedCoursematerialsStudentGuideAllslidespresentedduringlectureLabBookHands-onlabexercisesandsolutionsSiebelBookshelfCDContainsSiebeltechnicalpublications(manuals)Namecards4TrainingSiteInformationBathroomsClassDurationandBreaksFireExitsPhonesRefreshmentsQuestions?5CourseAudienceThiscourseisdesignedforApplicationDevelopersSystemArchitectsandConfiguratorsDatabaseAdministratorsSystemsAdministrators6IntroductionsandExpectationsWhoareyou?NameCompanyRoleWhatisyourpriorexperience?SiebelapplicationsRelationaldatabaseProgrammingHowdoyouexpecttobenefitfromthiscourse?7CourseObjectivesInthiscourse,youwilllearnHowtonavigatetheuserinterface(UI)andmanipulateSiebeldataAbouttheSiebelarchitectureHowtoinstallSiebeleBusinesssoftwareHowtoconfigurethesoftwareHowtoloaddataintotheSiebeldatabaseHowtoaddbusinessrulestoyourapplicationHowtodeploytheapplication8CourseMethodologySubjectmatterwillbedeliveredviaLectureandslidepresentationsSoftwaredemonstrationsClassdiscussionsHands-onlabsLabreviews9WhatisSiebeleBusiness?10SiebeleBusinessSiebeleBusinessisanintegratedsuiteofproductsthathelpmanagecustomerrelationships•SiebeleFinance•SiebeleInsurance•SiebeleCommunicationsSiebelIndustryApplications•SiebeleAutomotive•SiebeleEnergy•SiebelePharma•SiebelePublicSector•SiebeleConsumerGoods•SiebeleApparel&Footwear•SiebeleTechnology.COMApplications•SiebeleSales•SiebeleMarketing•SiebeleService•SiebeleChannel•SiebeleBriefingsField•SiebelSales•SiebelFieldService•SiebelConfigurator•SiebelPhone•SiebelSalesHandheldChannel•SiebeleChannelMarketing•SiebelMarketingCallCenter•SiebelCallCenter•SiebelService•SiebelTelesales11Multi-ChannelSupportSiebeleBusinessallowsprospectsandcustomerstopicktheircommunicationchannelandreceiveconsistentinteractionsSiebel.COMApplicationsSiebelCallCenterSiebelSalesSiebelFieldServiceSiebeleChannelSiebelMarketingBackOfficeWebPartnersTelephoneFieldProspects12AUnifiedDatabaseSiebeleBusinessusesasingledatabaseandintegrateswiththebackofficetoensureconsistentcustomerinteractionsBackOfficeChannelPartnersWeb&E-mailFieldCallCenterCustomerInformationDatabaseCustomer13Multi-platformSupportSiebeleBusinesssupportsavarietyofclients,databases,andserverplatformsIntranet/Internet14CommonLookandFeelSiebeleBusinessapplicationshaveacommonstructureandarchitectureCommonfeelUInavigation,datamanipulation,querying,visibilityCommonlookScreens,views,appletsCommontoolsforconfigurationanddataloadingQuestionsWhichSiebelapplicationswillyouuseafterthistraining?Whichcommunicationchannelswillyourcustomersbeusing?15SiebelCallCenterServesasthesampleapplicationforthiscourseTechnologylearnedhereappliestoanySiebelapplication,onanyclientForinformationonallotherSiebeleBusinessproducts,seetheSiebelBookshelforTheagendaforthiscourseisasfollows:FoundationsArchitecture&InstallationWrapUpBusinessRuleAutomationDataLoadingConfigurationServerAdministrationDevelopmentEnvironmentSetupDeployment17SummaryThismoduleprovidedanintroductionto:TrainingfacilitiesSiebeleBusinessEssentialsTraining