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华中科技大学硕士学位论文Z公司核心员工培训系统研究姓名：徐刚申请学位级别：硕士专业：工商管理指导教师：胡蓓20050420IZZZZZIIAbstractWiththedevelopmentoftheeconomy,humancapitalisplayingamoresignificantroleinmodernbusinesscompetition.Thecompetitionbetweencorporationsisnowbasedonpeopleespeciallykeyemployeeswithcompetencyinthefinalanalysis.Asaresult,tocontinuouslytraintheemployeesespeciallykeyemployeeshasbecomeessentialtoretainkeyemployeesandextendtheirlifecycle,toenhancethecorporation'sdistinctivecompetence,toadapttheorganizationtotherapidchangeoftheinteriorandexteriorenvironment,andtofinallyachieveitsstrategicobjects.Accordingly,itisnecessaryforZCompanytoenhancetheteamconstructionofhigh-qualitykeyemployeesinordertodevelopitsinnovativeabilityandtosucceedinthedrasticcompetitionoftelecommarket,whichisthestandpointofthispaper.Firstly,thispaperexplainsthenecessitytotrainthekeyemployeesofZCompanyfromthreepointsofviewincludingenhancingthedistinctivecompetence,convertingthecorporationintostudyorganizationandachievingitsstrategicobjects.Additionally,thispaperconcludestheproblemswithitspresenttrainingtothekeyemployeesanddiscussestheurgencyofstufftrainingofZCompanybasedonitspresentsituationandfuturedevelopment.Secondly,basedonquestionnaireinvestigationandinterview,thispaperstatisticallydescribesthetrainingneedofkeyemployeesofZCompanywithrespecttofactorsincludingmethod,time,content,instructorandsoon.Onthebasisoftheneedanalysis,thispaperanalyzesthefeaturesofthecoursesettingaswellasproposesthetrainingcoursesystemandevaluatingsystemreferringtothekeyemployeesatthemanagementlevel.Lastly,thispaperproposesthreesuggestionswithregardtotheproblemsofthepresenttrainingsystem,whichgoesasfollows:creatingtheactivelearningatmosphereforIIIthekeyemployees,enhancingthemanagementofkey-employeetraining,developingateamofhigh-qualityinstructors,andestablishinganeffectiveevaluatingsystem.Keywords:KeyemployeeTrainingneedTraining_____111.1Z1.1.11990C.K.PrahaladGarryHamel2ZZ1-11-1Z3Z1.1.290211965P.M.SengeAT&TFORDGEMotorolaZ41-21-21Buildingsharedvision2Teamlearning3Personalmastery4Improvingmentalmodels5Systemsthinking5ZZ1.1.32002516IPIT6ZZ1.21.2.1(FAA)(KeyEmployee)[1](IRS)135%1%[2].[3]()7[4]UPSUPS[5]2030%8090%80%[6]Z81.2.218911880.2060196119741986l19891990990(MCI)209052.22.5198364.091991120.6188.2460198583.5%100%5-10%19938506“”3101.11.1----..2000.9111.11.2.3D.McClelland(1973)Testingcompetenceratherthanintelligence(),,201980282300,Boyatzis(1982)()()6MansfieldandMathew(1985)12199823,Godbout(2000)(2000)9211.3Z13ZZZ142Z2.1Z2.1.1ZZZZ()351680Z19981012ZZ19981216ZZZ.199979ZZZ200251020021118ZZ2.2.2ZZ1ZADSLIPHomePNAG.liteDDNATM1556K10Z3000ATMISDN2ZZ320029Z2003ZZ162.2ZWTO20%80%Z172.3Z200410Z168012860.52%4.40%31.17%10.43%12.86%25.52%15.09%2-1ZZ2025.554.24.4Z5%26%59%10%2-2ZZ64334758182.4ZZ1:1913:2503ZZ204ZZ213Z3.1ZZ12322Competency4ZZ3.2Z3.2.12313-112079.5%79.5%1912.6%92.1%74.6%96.7%53.3%100.0%151100.0%79.5%12.64.6283.378.776.22416.78.313.13-240483212083.3%78.7%76.2%79.5%487198.3%13.1%16.7%12.6%24174.2%6.6%2.4%4.6%21254.2%1.6%4.8%3.3%6.633-32389812088.5%77.4%80.0%79.5%1171193.8%14.8%10.0%12.6%16073.8%5.2%.0%4.6%13153.8%2.6%10.0%3.3%2611510151100.0%100.0%100.0%100.0%2588.577.414.83.2.213-45737.7%37.7%3724.5%62.3%5737.7%100.0%151100.0%572637.73724.55737.723-51421225729.2%34.4%52.4%37.7%92173718.8%34.4%16.7%24.5%2519135752.1%31.1%31.0%37.7%29.2%18.852.134.434.431.152.424.52733-6104255738.5%36.5%50.0%37.7%33313711.5%28.7%10.0%24.5%134045750.0%34.8%40.0%37.7%38.536.550.011.528.710.03.2.313-78556.3%56.3%5536.4%92.7%106.6%99.3%1.7%100.0%151100.0%56.336.46.6Z2823-83426258570.8%42.6%59.5%56.3%1430115529.2%49.2%26.2%36.4%05510.0%8.2%11.9%6.6%0011.0%.0%2.4%.7%70.8%56.342.649.229.226.28.211.933-9216228580.8%53.9%20.0%56.3%44475515.4%38.3%70.0%36.4%09110.0%7.8%10.0%6.6%2910013.8%.0%.0%.7%80.853.9%20.070.038.315.43.2.4160.9%25.813.2303-103925.8%25.8%2013.2%39.1%9260.9%100.0%23-11158163931.3%13.1%38.1%25.8%71032014.6%16.4%7.1%13.2%2643239254.2%70.5%54.8%60.9%54.270.554.813.116.432.338.1%3313-12102633938.5%22.6%30.0%25.8%31702011.5%14.8%.0%13.2%137279250.0%62.6%70.0%60.9%50%62.660.938.522.630.11.514.83.2.53213-135838.4%38.4%2415.9%54.3%4831.8%86.1%2113.9%100.0%3338.431.815.913.923-141724175835.4%39.3%40.5%38.4%7982414.6%14.8%19.0%15.9%1814164837.5%23.0%38.1%31.8%61412112.5%23.0%2.4%13.9%37.535.439.340.533-1584735830.8%40.9%30.0%38.4%32012411.5%17.4%10.0%15.9%153124857.7%27.0%20.0%31.8%017421.0%14.8%40.0%13.9%3457.730.811.540.940354ZZ4.1(1)KASH4-1KASHKASHKnowledgeAttitudeSkillsHabitsKnowledgeAttitudeSkillsHabitsKnowledge(,)()36SkillsAttitudeHabits(2)(3)4.24.2.1137233845;;;;39(Training)(Coaching)(Counseling)4.2.212344-1ZZ40SPSSEXCEL60%4-1Z----414.34.3.11Z242Z4.3.21434-2:4-22441315%455Z5.1GEZ46,,??5.2Z14723455.31-2485.4Z4950Z51[1]IdentifyingkeyFederalAviationAdministration.[2]...2001(11):25[3]...200110:35-36[4]..21.2002.9.18[5]...2002(8):4-6[6]..:,2004.25[7]P..:,1997.265[8]..:,2002.74[9],..:,2003.54[10]..,2000.9:18-19[11]P..:,1997[12],..:,2003[13]·.1997[14]..:,2001[15]..,2003.12:34-36[16],..,2000.3:18[17]..