企业培训效果评估方法研究

湖南大学硕士学位论文企业培训效果评估方法研究姓名：朱瑞娟申请学位级别：硕士专业：企业管理指导教师：袁凌20040928IAbstractWiththecomingofknowledge-basedeconomyera,humanresourcebecomesakeytothatenterprisesacquirethecompetitionadvantagesandemployeetraininggrowsintothestrategicrequirementofenterprisedevelopmentwithplayingimportantrolesgradually.Butmostofenterprisesthinkonlymuchoftrainingandignorethetrainingevaluation,whichleadstobadtrainingeffectiveness.Inordertosolvethisproblemthisarticleresearchonthemethodofthetrainingevaluation.Inthisarticle,theauthorstartswithfromgeneralresearchtoexistingmethodsofthetrainingevaluation;secondly,theauthorillustratesthepresentsituationandproblemsofthemethodsofthetrainingevaluation;thirdly,theauthoralsoanalyzestherequirementoftheknowledge-basedeconomyeraandthecharacteristicsofallkindsofmethods;finally,theauthorputsforwardanewmethodoftrainingevaluationnamedtheintegratingtrainingevaluationmethod.Theaimofthisnewmethodistoprovideascientificandsystematicconceptguidanceofthetrainingevaluationandtrainingmanagementfortheenterprises.Thisarticlenotonlyexceedsthelimitofstudyingspecificoperationoftheenterprisetrainingevaluationbutalsomakesacomprehensiveandsystematicanalysistotheevaluationoftraining.Theauthorexpoundsthetheoreticbasicoftheevaluatingmethods,analysestheexistingevaluatingmethodscomparatively,explainstheflowsandcontentsofthetrainingevaluationandfinallyadvancestheintegratingevaluationmethod.Thenthearticleintroducesthecontentsandstepsoftheintegratingevaluationmethod,usesthismethodtoevaluateatrainingitemanddrawstheevaluatingconclusionswhichprovestheadaptabilityandrealityoftheintegratingevaluationmethod.Theauthoralsobringsforwardthatthetrainingevaluationisasystemicengineeringandeffectiveevaluatingneedscorrespondingorganizationsandsystems.Thisarticlewillcertainhavereferencetothetrainingevaluationpracticeandtheoryresearchoftheenterprisetrainingevaluation.Keywords:EnterprisetrainingTrainingeffectivenessevaluationEvaluationmethodIntegratingevaluationmethodII1______211.11.1.11.1.21.1.2.1-1-1.1.2.21.1.2.31.1.2.41.21.2.11.2.1.1MSCMSC[1]WarBirdRackhamMSC-2-1234HamblinMSCWarBirdRackhamHamblinMSC1.2.1.219851985[2]CNTVPDNTYD×−×××=1.1YDPDNTVCYDPDV1.2.1.3(RobertH.Woods)(JackD.Ninemeier)1994,[3]1.2.1.4(J.BruceTracy)(MichaelJ.Tews)1995[4]-3-:()1.2.1.5(JerryBlank)(Programdesigningmodel)[5]1.2.21.2.2.1[6]1.2.2.22001[7]-4-1.2.2.32002[8]1.2.2.42003360[9]123456[10]1.31.3.1-5-1.11.11.3.21234-6-22.12.1.12.1.1.1TheoryofHumanCapital[11]18WPetty1758AdamSmithAlfredMarshall-7-1920II.Fisher192.1.1.21Life-pathsofEarningsTheodoreW.SchltzGrayS.BeckerEdwardDenison21960[12]1929195717.3%70%33%-8-3G.S.196441929195723%602.1.1.380”-9-[13]1994199519982.1.22.1.2.1theoryofidenticalelements[14]2.1.2.2stimulusgeneralizationapproach2.1.2.3cognitivetheoryoftransfer-10-2.22.2.12.2.1.12.2.1.2123-11-42.2.22.2.2.11232.2.2.2CharlesCobbPaulDouglas-Cobb-Degglasproductionfunction[15]QaaCKL−=12.1QaLCK1Qa120a=3/41a=1/43aa-12-12TechnologicallyLiterate32.2.2.31232.2.3-13-2.2.3.112342.2.3.212345672.32.3.12.3.1.12.1-14-2.1[16]-15-2.3.1.22.22.2-16-2.22.3.22.3.2.12.32.3[17]-17-2.12.1[18]-18-2.3.2.22.3.2.32.3.2.42.3.2.52.3.2.6-19-2.3.2.711232.2-20-2.2-21-2.3.2.82.3.2.9-22-33.13.1.13.1.1.1KirkpatrickModel1959DonaldKirkpatrick19594[18]3.13.1.1.2JohnToplis,DaveWallisandWendyFountain,1993Phillips1991-23--24-GeorgeAlligerElizabethJanak1993JohnToplis,DaveWallisandWendyFountain1993[19]3.13.1.1.3CSECSE(CenterforStudyofEvaluation)[20]3.23.2CSE3.1.1.41JackPhilips,1996JackPhilips1996ReturnonInvestment“”ROI[21]ROITCTTEEsE−××−=)(123.1ET1EST2ECT2KenneyReid1986KenneyReid[22]HambinKenneyReid3.1.1.5[23]3.3-25-3.33.1.1.6Lawshe1975Macey19821ContentValidityRatioKSAO()KSAOCVR[24]NiNuCVRNt−=3.2NiKSAONuKSAONtCVR0KSAOCVR=0KSAOCVR0KSAOSchipper1980CVI(contentvalidityindex),CVRCVR2ModeloftheMatchingTechniqueKSAOMaceyPrien1982MaceyCVR3.4-26-3.43.1.1.73.5[25]-27-3.53.1.1.8RonaldR.Sims1993MultipleLevelsofTrainingProgramEvaluation[26](MTE)(TSE)(TPE)3.1.1.9Jackhon1991Objective-orientedTrainingEvaluationModelJackhon[27]1234CIROContextevaluationInputevaluationReactionevaluationOutputevaluationCippContextInputProcessProduct3.1.23.1.2.11-28-3KeyPeople[28]3603[29][30]4[31]-29-3.1.2.21Knowledge&AttitudeQuestionBehaviorPerformanceQuestionKnowledge&AttitudeQuestionKAKA+///++/+KAKABehaviorPerformanceQuestionBPBPBehaviorPerformanceQuestionforSelfBP-SBehaviorPerformanceQuestionforBossBP-B+//+BP-SBP-BBP-SBP-B2-30-[32]3[33]46sigma[34]“/”332211EEEEλλλ++=3.3EEEiE1E23iλiEiλ180%90%60%1E2E3E1λ2λ3λ0.60.30.180%×0.6+90%0.3+60%×0.1=81%81%81%3.1.2.31TCTRTR−=∆3.4TCTCTR)(TCTRR−=∆=3.51R1≤R-31-R1≥R3.63.63.73.72[35]-32-3[36]34FTFFTF[37]FTFFTF3.23.2.13.2.1.1-33-KenneyReidRonaldR.Sims12312KenneyReid1233.2.1.2CESCES3.2.1.3LawsheMacey1KSAO21-34-23KSAO3.1.2.4123.1.2.53.2.23.2-35-3.212126sigma1212FTF12123.2.312-36-33.33.3.13.3.23.3.3-37-44.14.1.1[38]theoryofself-management[39]4.1.24.1.2.1-38-4.1.2.24.1.2.3[40]4.24.2.1DonaldKirkpatrick195944.1-39-4.14.2.24.2.3.1-40-4.112345674.2.3.2[41]4.2-41-4.220112345678910212345678910312345678910412345678910512345678910