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11luyi@tsinghua.org.cn2007.10.27-282Agenda••••••23•–“”––“”–•–“”–“”–4•––––MBA–PMI–PMP–10–•–––CRMCallCenter35Agenda••••••6••“”•471•XZ15000M2,100000M2,35.58591061112XX100%71314!••••815Agenda••••••1691718WBS••10,000m2•••121019WBS20()1121Agenda••••••22122312511691251169241234567891011121314151617181920212223241325123426-•–••––•–––()•–––1427•ØØ••••–ProjectCharter–PreliminaryProjectScopeStatement–(/)–Kick-offmeeting/281.2827000.2.:20040101:20061231:363.1.54.100%5.XXXX1529•WBS•Durationestimation•PDM,ADM•CPM•Gantt•responsibilityMatrix•ProjectPlan30-WBS•WBS––––1631WBS011.11.1.11.1.21.21.2.11.2.21.322.12.22.33……44.14.24.35WBSWBSWBSWBSWBS32100110120130140150160170161162162121122131132133134141142143144145146147151152111112113XXXX1733G1HCF3GE2FCD6EB9DB5CA1B2A---34:WBS•WBS:––––1835E,FGC,DFCEADBCAB-A36PDMAON:ABCDE46524PrecedencediagrammingmethodActivityonnode“---”“---”“----”“—”1937ADMAOA:ACBEDFG4652345224Arrowdiagrammingmethod“---”Activityonarrow38A(4)0044B(6)461012E(8)441212C(7)12121919D(5)19192424F(8)12162024G(3)24242727CPM:2039FFAABBIICCDDGGEEHHCCAABBGGFFDDIIEEHHCCFFEEHHDD---CPM,40•RAMresponsibilityassignmentmatrix•PS(P,S)PSE001SPD001PSSC001SPSSB002SSPSB001SPA002SPSA001XXXXXXXXXXXXXX2141•RAMresponsibilityassignmentmatrix•RACIResponsible()Accountable()Consult()inform()42XXXXX2243XXXX44•–ganttchart=barchart234504-1-3104-3-3104-9-3105-10-3106-7-3106-10-3104-2-28XXXX4612345678910111213141516171819202122232425262728293031323334353617034XXXX2447••••••••48•Phasescheckpointmilestone2549••••••••nPM---CCB50123411-12651returnreturn5240129314590712753542855562957•–••–•••–90%5830596013161lllll62232632222264YYYYYY3365366•“”100%80%60%40%20%“”3467•–••••–•••68••••Delphi•SWOTSWOT3569•––••0-1•*–•IT••703671•–Avoid–Transfer–Mitigate–Acceptance–ContingentResponseStrategy72•––––•–––3773TQC52xx115XX….74XXXXXMXXXQAQCHXXXHXXXHXXXLXXXLXXXLXXXMXXXMXXXM3875••••••••76Agenda••••••3977•••78PMO4079“”“”“”“”4.1&804.2•!4181PISKPIKPIPMOchecklist824.3••••••…42834.384Agenda••••••4385•…•…•…•…86luyi@tsinghua.org.cn:–