培训经理英文版(1)

TRAININGMANAGERSTOTRAINAPracticalGuideToImproveEmployeePerformanceBrotherHermanE.Zaccarelli,C.S.C.CREDITSEditor:MICHAELCrispDesigner:CarolHarrisTypesetting:InterfaceStudioCoverDesign:CarolHarrisArtwork:RalphMapsonAllrightsreserved.Nopartofthisbookmaybereproducedortransmittedinanyformorbyanymeansnowknownortobeinvented,electronicormechanical,includingphotocopying,recording,orbyanyinformationstorageorretrievalsystemwithoutwrittenpermissionfromtheauthororpublisher,exceptforthebriefinclusionofquotationsinareview.Copyright1998byBrotherHermanE.Zaccarelli,C.S.C.PrintedintheUnitedStatesofAmericaCrispbooksaredistributedinCanadabyReidPublishing,Ltd.,P.O.Box7267,Oakville,Ontario,CanadaL6j6L6InAustraliabyCareerBuilders,P.O.Box1051Springwood,Brisbane,Queensland,Australia4127.AndinNewZealandbyCareerBuilders,P.O.Box571,Manurewa,NewZealand.LibraryofCongressCatalogCardNumber87-73183Zaccarelli,HermanE.TrainingManagersToTrainISBN0-931961-43-2PREFACEManagersatallorganizationallevels,whethertheyowntheirownbusinessorworkforsomeoneelse,mustsupervisepeople.Donecorrectly,everyonebenefitsandthemanagerwillreceivecreditforajobwelldone.If,ontheotherhand,employeesarenotmanagedeffectively,noonewillbenefit,andthemanagerwillquicklygettheblame!Thetaskofdirectingpeopleatworkisnoteasybecauseemployees,ashumanbeings,areverycomplex.However,employeescannotperformwellonthejobnomatterhowhardtheytryandregardlessofhowmuchtheywanttountiltheyknowwhattheyaresupposedtodoandhowtheyaresupposedtodoit.Awell-developedtrainingprogramaddressesbothoftheseissues.TRAININGMANAGERSTOTRAINfocusesonansweringthequestion:Howexactlydoesamanagerpreparefor,plan,present,andfollowupontrainingprogramsdesignedtoyieldcompetentemployees?Theanswertothisquestionispresentedinthepageswhichfollow.Trainingprogramscanbefuntodevelopandtopresent.Andtheycanmakeasignificantdifferenceinyourorganization’ssuccess.Readerswillfindthisbookeasytoreadanduse.Theeffortsspentlearningabouttrainingbyputtingthebasicprinciplesinthisbooktoworkcanberewardingtoeveryone-management,employees,andcustomers.We’reexcitedtobringthismaterialtoyou.Wehopeyouenjoyusingit.Turnthepageandlet’sgetstarted!ABOUTTHISBOOKWhywilllearningfromthisbookbeinterestingandfun?Becauseyouarenotgoingtojustreadit;youaregoingtouseit!You’llbeworkingwithapencilorpenasmuchasyou’llbereading.Intheprocess,you’lllearnmorebecausetherewillbeopportunitiestoapplywhatyouarelearning.Thisprogramisdesignedforyouif:--Youareaspiringtobecomeamanagerandwanttolearnmoreaboutthemanyrequirementsofmanaging.--Youarealreadyamanagerandwanttolearnmoreabouttraining.--Youareatrainerandwanttogetsomeideasaboutprogramswhichcanbeusedtohelpotherpeoplelearnhowtotrain.--Youareastudentandwanttolearnmoreabouttheinstructionaldesignaspectsoftraining.Inadditiontousingthisbookasyouworkthroughit,youwillalsobeabletouseitlater.Ifyouencounteraproblemthatcanbeaddressedthroughtrainingonceyouarebackon-the-job,thisbookwillprovideareviewoftechniqueswhichwillhelpyoudevelopandimplementtrainingprograms.Thisbookispartofthe“FIFTY-MINUTE”SERIES.Thisimpliesyoucanworkyourwaythroughitinonesession.Youwillprobablyfindithelpfultofollowupyourinitialactivitywithamoredetailedstudyofselectedpartsasyouactuallydeveloptrainingprograms.Ineffect,then,thisbookisa“recipe”toshowyou,inastep-by-stepmanner,howtotrain.DEDICATIONThisbookisdedicatedto:Dr.andMrs.LewisJ.MinorAndGeorgeandToodieSt.LaurentWereadinourdailynewspaperaboutbusinessexecutiveswhotakeadvantageoftheirpositionstoexploitothers.Atthesametime,thereareexceptionalentrepreneurswithhighethicalstandardsandsuccessfulbusinesses.Theseindividualsrarelymakenewsbuttheirqualityoflifeisaninspirationtobusinesscommunity.Dr.andMrs.LewisMinorandGeorgeandToodieSt.Laurentaresuchpeople.Theyinspiredmeto“takethelesstraveledroad”andbecauseofthestandardstheyset,myservicetohumankindhasbeenrichlyblessed.BrotherHermanE.Zaccarelli,C.S.C.TRAININGMANAGERSTOGRAINAPracticalGuideToImprovingEmployeePerformancebyBrotherHermanE.Zaccarelli,C.S.C.DirectorCenterForBusinessandEntrepreneurialManagementSt.Mary’sCollegeWinona,MinnesotaCRISPPUBLICATIONS,INC.LosAltos,CaliforniaCONTENTSObjectivesofTrainingManagerstotrain1ReasonsWhyTrainingisImportant3TrainingKnowHowisaMustforManagers5EmployeeBenefitsFromTraining6WhencanTrainingHelp?8TaketheTrainingTest11LearntheTrainingBasics12TheFourStepsofTraining14STEP1—DefinetheJob(PositionAnalysis)16DevelopaListofTasks18DefineaTask20ConsiderRequiredQualityLevels22DesignaJobDescription24STER2—PlantheTraining28ConsiderTrainingObjectives30DevelopaTrainingPlan32DesignaTrainingLesson34SelecttheTrainer/preparetheTrainees36STER3—PresenttheTraining38GroupTrainingTips40On-the-JobTraining42STER4—EvaluatetheTraining52Coaching54OrientationPrograms56TrainingResources62UsingVisualAids64CertificateofRecognition67“BackOftheGuide”68ITALLSTARTSWITHTRAININGOBJECTIVESAnobjectivestatesthepurposeofthetraining;ittellswhatthetrainerwantstoaccomplish.Acompetency-basedobjectivetellsthepurposefromthetrainee’sperspective.Itindicateswhatthetraineeisexpectedtoknoworbeabletodoafterthetraining