希尔顿培训手册HiltonCorporateTM_Book

TEAMMEMBERHANDBOOKChrisNassettaPresident&CEOHiltonWorldwideWelcometoHiltonWorldwide TeamMember,I’mdelightedthatyou’vejoinedourtalentedteam,andwanttotakethisopportunitytowelcomeyou.Forthoseofyouwhoarenewtotheindustry,Iamcertainyouwillgrowtolovethekindsofexperiencesuniquetothehospitalityindustry.Forthoseofyouwhohavepriorhospitalityexperience,IamconfidentthatyouwillfindyourprofessionalhomehereatHiltonWorldwide.Myleadershipphilosophyistoleadbyexampleandempowerotherstoachievetheirpotential.Iknowweareontherightstrategicpathandthatwithhardworkwewillcontinuetoachievegreatthings.Twocorevaluesinparticular,honestyandintegrity,haveshapedbothmypersonalandprofessionallife,andIbelievetheyareessentialtoasuccessfulcorporateculture.Iholdmyselftothehighestethicalstandards,andIexpectthesameofallourteammembers.Theculturewewantatourcompanyisoneofdynamism,innovationandacommitmenttoexcellenceineverythingwedo--whetheritisthecreationofanunforgettableexperienceforourguests,theprovisionofastrongvaluepropositionforourowners,orthecontributionswemaketoourcommunities.TheseideasareallexpressedinHiltonWorldwide’sMission,ValuesandKeyStrategicPriorities,whichareincludedinthishandbook.IaskthatyoukeeptheseimperativesinmindasyouapproachyourworkeachdayandtoalwaysrememberourVision,whichisjustasrelevanttodayaswhenourfounderConradHiltonfirstintroducedit:“Tofilltheearthwiththelightandwarmthofhospitality.”Mostofall,weseethepotentialforyoutomakeagreatimpactonourcompany.Byjoiningus,youhavebecomepartofatraditionofexcellenceinhospitalitythatdatesbackalmostacentury.Iwanttowishyouthebestofluckasyoubeginthisnextstepinyourcareer.Sincerely,ChrisNassettaPresident&CEOHiltonWorldwide{004028-999992M0018526.DOC;7}HiltonWorldwideTeamMemberHandbookI{004028-999992M0018526.DOC;7}HiltonWorldwideTeamMemberHandbookIIApril2010WHOWEAREOURVISIONOURMISSIONOURVALUESOURKEYSTATEGICPRIORITIESTABLEOFCONTENTSWELCOMETOHILTONWORLDWIDE.........................................................................IWHOWEARE..............................................................................................................IIOURVISION.............................................................................................................................................IIOURMISSION..........................................................................................................................................IIOURVALUES...........................................................................................................................................IIOURKEYSTATEGICPRIORITIES..........................................................................................................IIPROUDOFOURWORKPLACE..................................................................................6DIVERSITY&INCLUSIONSTATEMENT.................................................................................................6OPENDOORPOLICY..............................................................................................................................6EQUALEMPLOYMENTOPPORTUNITY.................................................................................................6HARASSMENT-FREEWORKPLACEPOLICY.........................................................................................7ABOUTBEINGONTHETEAM....................................................................................8EMPLOYMENTCLASSIFICATIONS........................................................................................................8SAFEHARBORPOLICYFOREXEMPTEMPLOYEES...........................................................................8EMPLOYMENTRECORDS......................................................................................................................9SAFETYANDSECURITY.........................................................................................................................9SAFEWORKENVIRONMENT/ACCIDENTPREVENTION......................................................................9HAZCOMCOMPLIANCE........................................................................................................................10WORKERS’COMPENSATIONINSURANCE.........................................................................................10WORKPLACEVIOLENCE......................................................................................................................10FIRSTNAMEPRACTICE.......................................................................................................................10DELIVERIESTOYOURWORKLOCATION...........................................................................................10WHATWEOFFER......................................................................................................11TEAMMEMBERTRAVELPROGRAM...................................................................................................11401(K)SAVINGSPLAN.................................................................................