摩托罗拉大学黑带培训教材1

R1-1SponsorLiShenglinChampionLuoJunLeaderEricZhangTeamMemberShenZhangfei、WangXue、TongWeihong、HuangChunpingProjectphoto…apicturecanrepresenttothisproject/product/process/serviceImprovethehydrophilicproduction’srewetperformance10,01,2009R1-2DefineOutlineSelectProjectBusinessScorecardTreeDiagramDrill-downIdentifyCriticalCustomerRequirementsIdentifyCustomerCollectVOC/VOBCTQ/CTPSummaryTeamCharter&BuildEffectiveTeamStakeholderAnalysisProjectRiskAssessmentProjectMilestoneTeamGroundRuleMapProcessSIPOC/Top-Down/CFPMQuickWinAnalysis,ActionPlan&ResultFinancialEstimationSelectProjectIDCCRTeamCharterMapProcessFinancialEstimationR1-3BG/BUScorecardStrategies&ObjectivesCurrent-YearInitiativesBusinessProcessesBusinessResultsStrategicDirectionPerformanceMeasurementCustomer&MarketsInternalBusinessLearning&GrowthFinancialMetricMetricMetricMetricGoalStretchMission:GoalStretchGoalStretchGoalStretchVision:StrategicObjectives:ProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationR1-4BigYDrillDownProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationEnhanceRamp-upYieldRate(reduceramp-upFR)EEPCBAFR(24%)MECasingFR(63%)Others(KC&SW)(13%)功能不良39%外觀不良61%WKSMFGIssue(12%)2)Identify/quantifytheinputsMolding(20%)y11)Startwithbusinessgoal3)Drilldownagain4)Letthedatauncoverthevitalx’s:YSupplierMaterialIssue(SVLRRinWKS)(28%)Assembly(22%)Painting(58%)MEDesignIssue(60%)y2積漆(14%)雜質(11%)顆粒(12%)脫漆(56%)其他(7%)HDDcovergap(19%)Lowercaserocking(35%)Dimmcovergap(30%)Batt.I/Fw/case(2%)LCDcovergap(10%)Others(2%)R1-5IDCustomerSupplierIQCSMTAssy&PackingOQCShipmentForwarderCustomerAssy&PackingShipmentDistributorEndUserSecondaryPrimaryIndirectExternalInternalProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationSales&MktHPDellPMCCustomerSegmentations:CustomerIdentificationbyProcessR1-6CollectVOCPrimaryInternalCustomerExternalVOCInternalVOCSecondaryInternalCustomerPrimaryExternalCustomerSecondaryExternalCustomerProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimation1.Needtofindrootcause2.Engineersexperience.3.……1.Projectscheduletootight.2.…….R1-7CTQ&CTPChartProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationCTQCCRCustomerIssuesVOCVOBBusinessIssuesCBRCTPRemark1.Voiceofcustomerandvoiceofbusinesstobeprioritizedtothosewhicharerelatedtoprojectobjective2.UseVOBorVOCorbothdependingontheprojectobjectivesR1-8TeamCharterProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationGoalStatementItemIndicatorBaselineTargetOutputY1:Y2:FinanceConsequentY3:ProjectSchedulePhaseStartEndRemarkDefineMeasureAnalyzeImproveControlBusinessCaseOpportunityStatementProjectScopeProcessStartPointEndPointKeyStepsTeamSelectionRoleNameFunctionCon.%Sponsor/ChampionTeamLeaderMemberAMemberBMemberCR1-9ProjectRiskAssessment#SuccessPredictorsYes2Partial1No01Projectisastrategicpriority,alignedwithaBigY2IdentifyProjectAreaofFocusBesurethereisnooverlapw/otherGB/BBorProductivityProjects3SupportProjectAreaofFocuswithDataIfnodataavailable…...STOP!putin-processmeasurementsinplaceimmediately4CalculatePreliminaryBenefitsIdentifyBenefitsonPotentialProject5AsignificantROIexpectationhasbeenestablished6Rightvertical&horizontalteammembersareavailable7Severalteammembersaretoptalentandinnovativethinkers8Managementiswillingtocommitseriousresourcestosolutions9Projectiscapableofcompletionwithin4-6months10CapableTeamLeaderandChampionassigned*Anyfactorlessthan“2”createsariskSuccessProbability:High=18-20-Medium=15-17Low=1-14ProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationR1-10ProjectMilestone-1ActivitynoActivityDescriptionWhoPlannedstartActualstartPlannedcompletionActualCompletionPhaseGYBSignoffbyChampionD1BusinessimpactDD2TeamCharterD3VOC-CCR-CTQ,VOB-CBR_CTPD4SIPOCD5TDCD6FDCDetailedProcessmapD7ProcessWalkthrough/QualitativeanalysisD8QuickWinsD9QuickwinImplementationPlanM1CauseandeffectmatrixMM2ListofInputandInprocessindicatorsXsM3OperationalDefinitionforeachindicatorM4DataMeasurementPlanSampleshouldincludeallfactorsofvariation.M6DataCollectionM7SummaryStatisticsM8GraphicalStatisticsBoxPlotisamustHistogramorgraphisoptional.M9InterpretationforstabilityofprocessStabilityshouldbeconfirmedbeforenextstepM10BaselinesigmaforeachYBaselinesigmaforeachYDelay3daysAchieveDelay3daysCompletionProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationR1-11ActivitynoActivityDescriptionWhoPlannedstartActualstartPlannedcompletionActualCompletionPhaseGYBSignoffbyChampionA1UseParetoandstratifyysA2RedoIshikawadiagramA3CarryoutProcessFMEAA4ExtractQuickwinsA5EmployComparativemethodstoanalysedataA6BaselineperformanceofxsandsetimprovementgoalforeachxA7FixImprovementgoalforeachselectedxI1carryoutaffinitydiagramI2DoSolutionmappingsixthinkinghatsI3SelectsolutionsI4PilotthesolutionI5ValidatetheimprovementC1ImplementationPlanC2ReviewandreleaseFDPC3RedoFMEA-IntroduceMistakeproofingC4InstallControlChartsC5MonitorxsC61.IntegratewithISOsystemC7PrepareforprojectclosureandrecognitionProjectMilestone-2ProjectSelectionIDCCRTeamCharterMapProcessFinancialEstimationR1-12TeamGroundRuleInordertomakethemosteff