欢迎参加成功成长为一名主管之培训

11SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisorWelcometoSuccessfulTransitiontoSupervisor欢迎参加成功成长为一名主管之培训22SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisorWarmItUp!热身活动1.Selectoneofthelisted“arguments”选择一个罗列的“观点”2.Selectsomeoneyoudon’talreadyknowwell选择一位你不太熟悉的学员3.Introduceyourself介绍你自己4.Foroneminute,“convince”thepersonofyour“argument”在一分钟内，让对方信服你的“观点”5.Reverseroles互换角色PLG133SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisorWhatisyourmostimportantresponsibilityasasupervisor?做为一名主管，你最重要的职责是什么？Toproduceresults:Theonlywaytodothisisthroughtheeffortsofthepeoplearoundyou要产生结果：通过你周围人的共同努力是唯一途径Interestingfact:89%ofsupervisorsandmanagerssurveyedindicatedthattheirleastfavoritemanagementactivitywas“dealingwiththeperformanceofpeople”有趣的事实：调查表明，89%的主管和经理最不喜欢的管理活动是“处理人的工作表现”PLG2Introduction介绍44SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisorDefinition:ManagementistheprocessofaccomplishingorganizationalobjectivesthroughAssociates,teamsandothersupervisors/managers定义：管理是在员工、团队和主管/经理的共同努力下达成组织目标的过程Managementistechniqueandprocessdrivenandcanbelearnedbyanyoneabletofollowaprocess管理是一项技能和推动的程序，任何能遵循一定程序的人都能来学习这项技能PLG2Introduction介绍55SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisorMinimal最小限度Standard标准Exemplary模范典型DegreeofCompetence能力的程度#ofAssociates员工PLG3MainObjectiveofManagement管理的主要目标66SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisorMinimal最小限度Standard标准Exemplary模范典型DegreeofCompetence能力的程度#ofAssociates员工PLG3MainObjectiveofManagement管理的主要目标77SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisor1.Managingiseasy管理很容易2.WhenIbecomeasupervisor,nothingwillreallychange当我成为一名主管后将没有什么实质性变化，一切照旧3.OnceIgetit,I’vegotit我得到了职位，就自然掌握了4.Managementisaboutcommonsense管理是有关常识5.Managementmeansmaintenance管理就是维持现状6.Peoplealwaystrytheirbest人总是会尽其所能7.Onestylefitsall一种方式可以适用所有的情况8.Supervisors/Managersmustalwaysberight主管/经理永远是正确的9.Empowermentisthekeytomanagement授权是管理的关键PLG4-5NineMythsofManagement管理的九个神话88SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisor1.Individually,readthefollowinglistofbenefitsandoutcomesthatcanresultfromasuccessfultransition每个人阅读成功成为主管后会取得的收益及结果2.Selectthethreemostimportanttoyou选择你认为最重要三项收益3.Asatablegroup,decideonthreethatyouallagreeon分组讨论你们一致认为的三项收益4.Pleasebepreparedtosharethesewiththelargergroup准备与各组分享讨论结果PLG6WhichBenefitsDoIWant?我想获得哪些收益？99SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisor1.Individually,readthelistofsituations浏览所列工作场景2.Selectthetoptwosituationsyoucurrentlyface选择二个目前你工作中正面临的问题3.Pleasebepreparedtosharethesewiththelargergroup准备与其它小组分享你的选择PLG6WhenCanIApplyTheseSkills?我什么时候能够使用这些技能？1010SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisor1.Individually,readthelistofcourseobjectives浏览课程目标2.Selectthetopthreethataremostimportanttoyou选择你认为最重要的三个目标3.Asatablegroup,decideonthreethatyouallagreeon与小组成员讨论小组认为最重要的三个目标4.Pleasebepreparedtosharethesewiththelargergroup准备与其它小组分享讨论结果PLG7WhatWillILearn?我将学习什么内容？1111SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisor(CanbeTaylormade)SessionTime课程时间:8:30-5:30BreaksandRestRooms课间休息CellPhonesandPagers手机和拷机RoomTemperature房间室温ClassAgreements课堂共识GroundRulesandHousekeeping上课规则1212SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisor1.Pleasereadthedirectionsandcompletetheexercise请阅读指南并完成练习2.Bepreparedtosharethesewiththelargergroup准备与其它小组分享PLG8WhatIsYourView?你看到了什么？1313SCLUSTTSPresentation©PeopleElementsPteLtd,2004.AllRightsReserved.StarwoodAsiaPacificHotels&Resorts,HRDivisionSuccessfulTransitiontoSupervisor80%DirectingandMaintaining指导和维持原状5%Strategy战略15%Coaching,Developing,Supporting,Building辅导，发展，支持和培养20%Strategy战略60%Coaching,Developing,Supporting,Building辅导，发展，支持和培养20%DirectingandMaintaining指导和维持原状Traditional传统21stCentury21世纪Traditional传统Mainrolewastodirectandcontrolthewayworkwasdonebythepeoplethatreportedtothem主要职责是指挥和控制其下属的工作方式Today今天Successfulmanagersareprimarilydrivenbytherolesofcoach,leader,developer,mentor,andplanner成功的管理者的主要角色是辅导者、领导、培育者、导师和计划者PLG9LM1-TheRoleofaSupervisor主管的职责1414SCLUSTTSPresentation©PeopleEl