督导大全培训手册

无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。!EVERYTHINGYOUALWAYSWANTEDTOKNOWABOUTYOURSUPERVISION“督导技能大全”培训手册无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。!INTRODUCTIONSWhetheryouaretrainingnewsupervisorsorrefreshingtheskillsofcurrentstaff,EVERYTHINGYOU’VEALWAYSWANTEDTOKNOWABOUTSUPERVISIONcanhelpthembecomemoreeffective,productive,andresultsoriented.Bydevelopingsupervisors’sills,itnotonlyhelpsthemmeetorganizationalandpersonalgoals,butalsoshowsthemhowtocreateaclimateofmotivationforthosereportingtothem.PLANNINGYOURSESSIONAsyouknow,themosteffectivetrainingsessionsbeginwithawell-preparedleader.Yourknowledgeofthetopicandfamiliaritywiththevideowillmakethetrainingsessionmoremeaningfulfortheparticipantsandmoreenjoyableforyou.SESSIONCHECKLISTTakeafewminutesbeforeyoursessiontomakesureyou’veassembledthethingsyouneedtorunitsmoothly.LocationRoomreservedRoomenoughtobreakintosmallgroupsSatisfactoryventilationEnoughseatsEnoughwritingsurfacesGoodacousticsRelaxedenvironmentGoodviewofthescreenLitsoparticipantscantakenotesduringvideoEquipmentIfrecorder:Rightformatfortape____VHS______Beta_______3/4inchConnectedtomonitorortelevisionInworkingorderPre-testedinviewingroomIfprojector:ProjectorbulbandexciterlampworkFaninworkingorderEmptytake-upreelSettingatcorrectangleforvideotobeonscreenExtensioncordhandyandtapeddownsafelySoundsystemwarmedupPre-testedinviewingroom无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。!MaterialsTrainingleader’sguideVideoorvideoPaperandpens/pencilsSessionoutlinePhotocopiesofnecessarymaterialsmadeandinproperorderPOSSIBLESESSIONOUTLINE1.Discussyoursessionobjectives2.Introducethevideo3.Showthevideo4.Gothroughthediscussionquestions5.Doselectedexercise6.Handoutdeskremindercards7.Brieflyreviewmainpointsofvideo8.ClosesessionOR1.Discussyoursessionobjectives2.Introducethevideo3.Showthevideoinitsentirety4.Rewindvideoasyouexplainthatyou’llbereviewingeachsectionofthevideoseparately.5.Showvideothroughthesectiononorganization(StopvideowhenDianesays,“Itis,butbyplanningwhatIhavetodoeachday,Icandotheworkofthreepeople.”)6.Dodiscussionquestions27.Doexercise18.Showvideothroughthesectionondelegation(stopvideowhenDianesays,“Youwererightaboutlearninghowtodelegate.Iknownowmyproblemsareover.”)9.Dodiscussionquestions3and4.10.Doexercise311.Showvideothroughthesectionondiscipline(stopthevideowhen“TheVoice”says,“Youhandledthatverywell.”AndDianereplies,“Thanks.”)12.Dodiscussionquestion6.13.Doexercise4.14.Showvideothroughthesectiononmotivation(stopvideowhenDianesays,“ThatIcanarrange.”)15.Doexercise5.16.Doexercise6.17.Handoutdeskremindercards.18.Closesession.无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。!EverythingYou’veAlwaysWantedToKnowAboutSupervision督导技能大全MAINPOINTS课程重点ORGANIZE:Planyourworkandworkyourplan组织计划你的工作以及工作你的计划1.Writedownthesixmostimportantthingsyouhavetodo记下六件你必须做的重要事情2.Putinpriorityorder按工作先后顺序排列3.Coordinatewithyourcalendar同你的计划和工作日历融合协调好DELEGATE:分配任务1.Tellwhythejobisimportant陈诉该工作的重要性2.Defineresultswanted阐明期望的结果3.Defineauthority规定权限4.Agreeondeadline共同商定完成期限5.Askforfeedback询问意见和反馈6.Setupcontrols建立好控制机制COMMUNICATION:Listpointstocover–planahead–rehearse沟通列出要覆盖的要点-提前计划-彩排1.Askopen-endedquestions问一些特殊疑问句2.Listen聆听3.Setgoals设定目标4.Askforfeedback询问意见和反馈DISCIPLINE:纪律1.Givefactsandfigures提供事实和数据2.Getagreementthatthereisaproblem对问题的客观存在达成共识3.Explainconsequences解释后果4.Helpemployeesfindtheirownsolutions帮助员工找到他们问题的解决办法MOTIVATION:Motivation=theneedfor激励激励=对下列的需要1.Accomplishment成就感2.Responsibility责任感3.Somesayinhowthejobisdone描述完成该工作的方式4.Learningandgrowth学习和提高OVERALLMOTIVATOR=THENEEDTOFEELIMPORTANT整体的激励=自我价值体现和自我重要性体现的需要无忧商务免责声明：本站所有资源来源于互联网和会员交流，该资料版权为原作者所有，若作者有版权声明的或文章从其它站转载而附带有原所有站的版权声明者，其版权归属以附带声明为准。若侵犯到您的版权,请提出指正,我们将立即删除。请下载试用者二十四小时后删除，试用后请购买正版的资源。!DISCUSSIONQUESTIONS讨论问题1.Ofthefivesupervisoryskillsbroughtoutinthefilm,whichdoyoufeelisthemostimportant?Whichdoyoufindeasiest?Why?Whichismostdifficult?Why?在录像里的五个督导