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16西格瑪綠帶培訓KilkChiAVC品質部副總和6西格瑪的倡導者CSSBB，CQE，CQM，CREPDFcreatedwithFinePrintpdfFactorytrialversion§綠帶認証的要求§6西格瑪的目標§六西格瑪介紹§SPC，制程能力和測量系統︰§計量型的統計過程控制§SPC決策樹§計數型P---圖§制程能力§計量型的R&R§計數型GRR-ALPHA和BETA差錯PDFcreatedwithFinePrintpdfFactorytrialversion§數據分析和解釋︰§推移圖§Comparisonoftwodatasets§Twoy-axisplot§散點圖§皮爾遜相互關係系數§Criticalcorrelationcerrelationanalysis§使用SPC-XL用于相關分析§相互關系矩陣§相互關係和相互影響§I—MRSPC和制程能力§辨別CTQ參數PDFcreatedwithFinePrintpdfFactorytrialversion§數據比較，置信區間，計數型GagaR&R︰§箱線圖§Meancomparison︰OnwayANOVA，T---測試§計量型比較︰F---測試§置信區間§CPK置信區間§樣品量測定PDFcreatedwithFinePrintpdfFactorytrialversion§風險估計和CLCA︰§風險估計和控制計畫§根本原因和改善行動§實施6西格瑪項目︰§直通率(RTY)§6西格瑪BPI項目各個階段-DMAICPDFcreatedwithFinePrintpdfFactorytrialversion西格瑪綠帶認証項目綠帶認証的要求︰通過6西格瑪綠帶相關知識和工具的筆試完成一個綠帶BPI項目BPI=業務流程改進方案PDFcreatedwithFinePrintpdfFactorytrialversion年終考評，年紅利和個人晉升Ø绿带認証是黑帶認証的一個前提條件PDFcreatedwithFinePrintpdfFactorytrialversion缺少什麼？QualityImprovement(Better,Faster,LowerCost)ReturnonInvestment(ImprovedProfit)LongTermSuccessJobSecurity??????PDFcreatedwithFinePrintpdfFactorytrialversion知識高品性改進(更好，更快，低的費用)投資收益(改進的利潤)長期成功工作保障建造成功基于知識基本規律PDFcreatedwithFinePrintpdfFactorytrialversion持续的改進連續的改進連續的改進高品性管理體制高品性管理體制依赖依赖生產生產66西格玛西格玛設計設計达到达到66個個西格玛西格玛PDFcreatedwithFinePrintpdfFactorytrialversion統計訓練和軟體軟體人員培養訓練軟體人員培養訓練SPCXLSPCSPCXLSPC制程能力制程能力GageR&RGageR&R統計統計ISSKeep單純統計PDFcreatedwithFinePrintpdfFactorytrialversion西格玛知識和工具(1)TopicPurposeSixSigmaToolsPhaseSixSigmaPhasesUnderstandDMAICphaseapproach§DMAICphasesandtoolsDefineVoiceofCustomerDefineVoiceofCustomer.Defineprojectobjective,goal,scope,andteammembers§VoiceofCustomer(VOC)§QFD§ProjectTemplateDefineStabilityDetermineifconsistentproductsareproduced§StatisticalProcessControl(SPC)§AnalysisofVariance(ANOVA)Measure,ControlCapabilityDetermineifproductvariationsmeetcustomerrequirements§ProcessandProductCapability(CPK,PPK)Measure,ControlMeasurementSystemAnalysis(MSA)Determineifmeasurementsystemsareaccurate§GageR&RMeasure,ControlInspectionPlanDetermineiftheinspectionsamplingplansareadequate§AttributeandVariableSamplingPlansMeasure,ControlQualityandSixSigmaMetricsEstablishScorecardwithSixSigmaMetrics§RTY,DPU,LossFunction–CostofQualityMeasure,ControlContinuousImprovementToolsLearnqualitativequalityimprovementtools§ProcessFlowDiagram§Cause&EffectDiagram§Pareto§Histogram§FMEA§ScatterDiagram§CorrelationAnalysisMeasure,Analyze,ImprovePDFcreatedwithFinePrintpdfFactorytrialversion西格玛知識和工具(2)TopicPurposeSixSigmaToolsPhaseCriticalParameters(CTQ)IdentifyProcessandProductCriticalParametersY=f(X1,X2,X3,…)§Regression§Cause-EffectMatrixAnalyzeVariationAnalysisDecomposetotalprocessvariationintovariabilityduetotheconstituentcausesofvariation.Determinetheareasofvariationreduction.§Multi-Vari§VarianceComponentAnalysisAnalyzeOptimizationDetermineNon-Value-Addedoperationsandoptimizationopportunities.§ProcessMap§Infofromalloftheabove§EvaluatetheneedforScreenandResponseSurfaceMethodologyDesignofExperiments(DOE)forAnalysisandImprovementImproveDesignOptimization,VariationandToleranceAnalysis,ReliabilityTestLearnvariousDFSSmethodologiesforthedesignimprovements§QFD§DOEandOptimization§TaguchiRobustDesign§MonteCarloSimulation§SensitivityAnalysis§ToleranceAnalysis§ReliabilityWeibullAnalysisDFSSStatisticsLearnstatisticalteststomakecorrectbusinessdecisionbasedondataanalysis.§Distributions§MeanandvariancetestsBasicPDFcreatedwithFinePrintpdfFactorytrialversion上限公差例子︰Spec=11+/-0.5樣本數據︰11.0,11.4,10.6,11.2,11.4,10.8,11.5決定︰在Spec內的全部–通過XXXXXXX我們正製造正確的商業決定嗎？品質能通過？品質能通過？PDFcreatedwithFinePrintpdfFactorytrialversion上限公差例子︰Spec=11+/-0.5樣本數據︰11.0,11.4,10.6,11.2,11.4,10.8,11.5預言故障率︰16%﹗正確數據判讀對業務的影響認証認証失敗嗎失敗嗎？？PDFcreatedwithFinePrintpdfFactorytrialversion塑塑胶胶供應者例子供應者例子•供應者最高管理堅持說他們的品性是好的•他們的內部的報告的數據顯示質量是好的•但是他們正為用戶拿到抱怨•他們不能想出在他們的內部數據看起來好的時候用戶為什麼正抱怨•□他們不知道怎樣看數據。PDFcreatedwithFinePrintpdfFactorytrialversion=13.747LCL=0.0CEN=4.208-4-202468101214161234567891011121314151617181920ChangHongImpellerBalanceQualityI-MRChartUCL=19.836LCL=-2.55CEN=8.643-505101520251234567891011121314151617181920這是好這是好SPCSPC嗎？嗎？他們正生產好產品嗎他們正生產好產品嗎？？PDFcreatedwithFinePrintpdfFactorytrialversion